Why We Keep Arguing About Service Charge
Description
When you go out to eat and spot that 10% service charge, what do you do?
Pay it? Remove it? Argue about it with your friends?
In 2022, India banned mandatory service charge. But many restaurants still add it.
Consumers I spoke to said they get service charge removed. They prefer to tip workers directly.
Most workers said they appreciate tips. But some said they feel insulted about it.
In the latest episode of The Signal Brief, we look at what India thinks about paying service charge versus tipping, and what each system means for workers.
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