My guest today is Michael Rawdan, senior director of revenue cycle at St. Luke's Health System in Boise, Idaho. St. Luke's applies interest in a compassionate way to payment plans created in VisitPay and still sees the highest Net Promoter Scores of any of our clients. 

In this interview, Michael talks about why the patient's financial experience matters, and how it plays a key role in establishing patient loyalty. We also discuss how payment flexibility can help drive payments and satisfaction.

Since implementation with VisitPay, St. Luke’s has seen top-two box patient satisfaction with the billing experience increase by more than 100%, and payment yield improve by 29%. It also has the highest Net Promoter Scores of any of our clients. 

We hope you give a listen.