Why branches are top priority for PNC
Update: 2025-10-23
Description
PNC Bank is the nation's eighth-largest bank by assets and the sixth-largest by deposits, but it ranks fourth in the number of physical branches. In a time when many banks are streamlining their in-person service locations, why has PNC doubled down on branches? On the latest episode of the ABA Banking Journal Podcast, PNC executive Jeff Martinez explores:
- The role of branches in marketing and account acquisition, particularly business accounts.
- PNC's strategy of combining organic growth and M&A (most recently in Colorado with FirstBank).
- Professional opportunities created for bank employees through the in-person delivery network.
- The role of personal touches — down to thank-you notes and branded umbrellas — in reinforcing the bank brand through the client experience.
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