Irma Parone is the President and CEO of the Parone Group, which helps employers improve organizational effectiveness through customer and employee retention. As a consultant, best-selling author, and speaker, she earned a certification in organizational development from the Institute of Organizational Development. Before founding the Parone Group, Irma was the Senior Regional Vice President of Weiser Security Services, Inc., where she reduced employee turnover in her region by 27%.

In this episode…

Addressing organizational challenges involves balancing customer satisfaction, employee engagement, and profitability. How can leaders adopt a holistic approach to problem-solving that benefits all stakeholders?

According to leadership consultant Irma Parone, effective problem-solving begins with accurately identifying the issue and evaluating its root causes. Her eight-step model emphasizes assessing the impact on customers, employees, and the company while exploring alternatives and preparing for potential outcomes. By incorporating emotional awareness and considering all stakeholder perspectives, leaders can ensure comprehensive and sustainable decisions.

In this episode of the Lead Like a Woman Show, Andrea Heuston interviews Irma Parone, the CEO and President of Parone Group, about organizational problem-solving and decision-making. Irma discusses how to foster collaboration across teams, create a culture of continuous improvement, and guide balanced decision-making.