Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.

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Episode topics –

• How Morgan's early experiences shaped her passion for EMS and dispatch

• The realities of dispatcher training, including unforgettable first calls

• The importance of mentorship and building a supportive team culture

• Dealing with trauma, burnout, and staying resilient in public safety

• Advice for future dispatchers and changing the culture for the next generation

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.