In this Sofa Session, Kate Hayward, Managing Director of Xero UK, shares how growing up in a self-employed household shaped her views on risk, money and why bookkeepers are now more vital than ever to small businesses. For UK bookkeepers, this is a clear, honest look at where the profession is heading and how to stay at the centre of it.

Kate talks about watching her parents worry over money at the kitchen table, how that drove her into a science degree and a Big Four career, and why she eventually left the perceived safety of that world to join a fast-growing tech company while planning to start a family. She shares the leadership moment that stopped her from self-selecting out of a senior role because of motherhood, and why background should never limit whose voice is heard in business or policy.

A major theme of the conversation is financial literacy. Kate explains why the UK still lacks a joined-up, practical approach to money education and why Xero has invested in its financial literacy campaign to try to change that. She describes financial literacy as a life-cycle issue, from what children see at home to the decisions business owners face as they grow.

For bookkeepers and accountants, Kate is clear: you are the lifeline for many small businesses. With the disappearance of the traditional bank manager, clients now turn to their adviser to interpret the numbers, sense-check decisions and connect them to wider support. She also acknowledges that many advisers were never taught sales, marketing or entrepreneurship, even though clients increasingly expect that wider commercial input.

The episode also tackles AI and the future of the profession. Kate’s view is firm: AI will not replace bookkeepers or accountants. It will remove repetitive manual work and create space for deeper conversations, better insight and more ambitious client growth. The skills that matter most become communication, commercial thinking, pricing confidence and the ability to guide clients through uncertainty.

If you are a UK bookkeeper or accountant who cares about small business, worries about AI, or wants to play a bigger role in clients’ financial understanding and long-term success, this conversation with Kate Hayward will help you see what’s coming next — and how you can stay essential.
-----------------------------------------------
About us
We're Jo and Zoe and we help bookkeepers find clients, make more money and build profitable businesses they love. Find out about working with us in The Bookkeepers' Collective, at: 6figurebookkeeper.com/collective
-----------------------------------------------
About our Sponsor
This episode of The Bookkeepers' Podcast is sponsored by Xero. Get 90% off your first 6 months by visiting: https://xero5440.partnerlinks.io/6figurebookkeeper
-----------------------------------------------
Promotion
This video contains paid promotion.
-----------------------------------------------
Disclaimer
The information contained in The Bookkeepers' Podcast is provided for information purposes only. The contents of The Bookkeepers' Podcast is not intended to amount to advice and you should not rely on any of the contents of the Bookkeepers' Podcast. Professional advice should be obtained before taking or refraining from taking any action as a result of the contents of the Bookkeepers' Podcast. The 6 Figure Bookkeeper Ltd disclaims all liability and responsibility arising from any reliance placed on any of the contents of the Bookkeepers' Podcast.