Conflict is a natural part of human life, and your salon company is no exception. Our guest Nicholas Burns studies organizational behavior, and he says research demonstrates there are mant healthy ways of managing conflicts within a company. Hint: It starts with team goals, and a work environment where employees know where to turn with a problem, and have a chance to have their voices heard. 

We explore concepts like super-ordinate goals, peer-to-peer learning, psychological safety, procedural justice and emotional labor. Also: team-building exercises - yes or no?! And how to handle a client who may be oversharing from the chair. 

Nicholas Burns is a behavioral scientist who studies organizational behavior and questions of how companies can become more efficient and more ethical. He works as a research consultant in New York City. This episode is hosted by SUMM IT UP producer Andrea Muraskin, filling in for Blake Reed Evans. 

Let us know what you think of this episode! You can leave a  rating and review on Apple Podcasts or a comment on Spotify. 

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SUMM IT UP  is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlocked

Find host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com. 

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