Online reputation management is often overlooked and it's the best and easiest way to not only gain new customers, but to reward the ones you already have!

We're chatting about:

• Do's and Don'ts 


• Your Customer's Journey and Identifying the "Right" Time


• Your Process and How To Stay Consistent


• Asking the Right Questions


• If You Can Use and How You Should Use Incentives Wisely


• Responding to and Managing Both Positive and Negative Reviews

This is the FINAL episode of Season One! If you have loved this podcast as much as I've loved creating it for you, please take the time to rate/review wherever it is you're listening from right now or head to apple podcasts: https://podcasts.apple.com/us/podcast/more-coffee-less-drama/id1515992310 to leave your review there.

We'll be taking a break for the summer, and then I'll be back in the Fall with BRAND NEW episodes, new guests, and all sorts of practical marketing tips for your business.

Until then, may your coffee be hot, and your stress low!!  See you next season!