“Shielding our colleagues from unnecessary toxicity” with Florian Rohde

Update: 2024-11-26

Description

Today I chat with Florian Rohde, currently Community & Player Support Lead at YAGER.

We talk about how as a community manager, you can support your colleagues to do their job in the best way possible while shielding them from all the unnecessary noise.

Games mentioned in this episode: The Cycle, The Cycle: Frontier, CrossFire Europe, Summoners War, Call of Duty: Black Ops 6, Yakuza series

Find Florian on:

LinkedIn: https://www.linkedin.com/in/florianrohde/

Twitter: https://x.com/FeraFlox

Bluesky: https://bsky.app/profile/feraflox.bsky.social

Florian's blog posts on being a community manager:

https://yager.de/2024/04/11/community-management-at-yager/

https://yager.de/2024/09/04/what-being-a-gamer-taught-me-leadership/

The Community Lounge is brought to you by Feature Upvote: Painlessly collect feedback from your players. More insights, less noise.

Chapters

(00:00:00 ) - The Community Lounge
(00:00:37 ) - A World of Warcraft mural
(00:02:07 ) - What Exactly Is Your Role as a Community Manager?
(00:05:17 ) - How to become a Community Manager in the Games Industry
(00:11:08 ) - What's The Difference Between Community Management for Mobile and Console Games?
(00:13:19 ) - Community Management: Shield Your Clients From Toxic Feedback
(00:18:43 ) - How to moderate the toxicity in the community
(00:24:18 ) - 5 tips for becoming a Community Manager
(00:29:39 ) - Where do you learn to do your job better?
(00:31:21 ) - What Game Have You Been Playing Recently?
(00:32:31 ) - Florian Roede on the Community Lounge