🚀 Hospitality is changing fast, are we ready?
Description
I had the privilege of moderating Helsinki’s first “Work Smart Not Hard” seminar at Lapland Hotel, where we explored how AI and smart tech are reshaping hospitality.
Here’s what stood out:
✅ AI is already in daily use—88% of companies leverage it for pricing and operations.
✅ It won’t replace jobs; it will redefine roles and free time for human connection.
âś… Sustainability needs to go beyond token gestures; true impact comes from regeneration.
âś… First impressions matter more than ever; colors, design, and sensory details influence bookings.
This wasn’t just about tech—it was about returning to the essence of hospitality: creating memorable experiences.
💬 What’s your take? Will AI be a game-changer or just another buzzword?
United States
