Retail Doctor Group - Consumer and Retail Transformation Experts

Welcome to The Future of Consumers Podcast hosted by our COO Anastasia Lloyd-Wallis. In Episode 2, Anastasia invites Marketing Specialist Lesley Knight and CMO Joanna Robinson from Chatime Group to discuss how to build customer advocates and effectively go beyond the transaction, as well as consumer trends for the near future. Who are your customers and how can you best represent them? How do you reward loyalists? We hope you enjoy this session and learn some useful insights!

Welcome to the first episode of The Future of Consumer Podcast with our COO Anastasia Lloyd-Wallis. This month, Anastasia invites Mike Ainsworth from Barbeques Galore to discuss our current 'borderless' retail landscape and the importance of understanding how customers interact with brands. How do customers want to be treated? How do we connect with customers beyond a transaction? We hope you enjoy this session and learn some useful insights!

Welcome to the latest edition of the Future of Retail. In this session, Retail Doctor Group CEO, Brian Walker is joined by HotWax Commerce founder & CEO, Anil Patel to discuss the retail ecosystem of the future. Anil Patel brings over 25 years of business and technology experience having led award-winning development projects for Quest Telecom, Volvo Commercial Finance, US Bank, Herman Miller, Cabi, United Airlines, and many more. As CEO of HotWax, Mr. Patel works closely with CDOs and CMOs of fashion brands to deliver a unified commerce experience and delight consumers across the globe. Outside of the corporate world, Mr. Patel is deeply engaged in his community, leading the Zero Budget Natural Farming (ZBNF) initiative in India.  In this session we discuss the following points: What is a retail ecosystem and what the implications for the future of retail. The future role of data value. How will shopping centres encompass and entertain a digital & physical customer. The role of robotics in the future. What does the next stage of the future of retail look like.   If you are looking to improve your business fitness or for more information, feel free to get in touch with the team via our website www.retaildoctor.com.au Email us on businessfitness@retaildoctor.com.au, or connect with us on LinkedIn and Facebook. 

4 in 5 retailers expect online sales to increase post-Covid, and 1 in 2 expect in-store sales to decrease. (Source: RDG Consumer and Retail Sentiments Study).  Retailer leaders must adapt quickly to win in this new retail landscape. To drive progress through topical discussions and strategic insights, we are thrilled to invite you to our acclaimed State of the Nation series. We will kick off 2021 with a discussion on Winning in the New Retail Landscape: Knowledge is Power. Join us in understanding how to drive real strategic change in 2021 by delivering an exceptional differentiated omnichannel strategy with consistent deployment in place. Discussion topics include: Building strategy through uncertain times Daniel Agostinelli | Accent Group | CEO  Omnichannel integration and deployment planning in the 'new normal' Brian Walker | Retail Doctor Group | CEO & Founder Consumer sentiments and implications for your 2021 strategy Anastasia Lloyd-Wallis | Retail Doctor Group | Head of Insights Key trends in retail property for 2021 Simon Fonteyn | Leaseinfo | Managing Director Business leadership through 2021 Belinda McPhee | TSHR | HR Consulting Director

Hi and welcome to Retail Doctor Group's State of the Nation podcast series. As access to physical retail has become challenging during COVID-19, more customers are turning to online shopping. Our latest Retail and Consumer Sentiment research conducted by the Retail Doctor Group insights division shows online sales are the #1 priority for retailers.  Join RDG CEO, Brian Walker, Mindarc's Director Matthew Craig, Gorgias's Strategic Partner Manager APAC Jasper Koolen and Strandbags' Head of Digital & Data Paul Erskine, as we collectively address the topic of Endless Aisle and the importance of optimising omnichannel presence in order to meet the demands of the changing consumer.  We hope you enjoy this session ​

Welcome to the latest edition of Retail Doctor Group's State of the Nation podcast series. Join our CEO, Brian Walke,r and Head of Consumer Insights, Anastasia Lloyd-Walls, in this latest discussion, where we were delighted to be joined by CEO of Adore Beauty, Tennealle O'Shannessy, and former 7-Eleven National Franchise Manager, Tanya Robertson, as guest speakers to discuss our latest insights into retailer and consumer sentiment, as well as how important it is for retailers to actively close the gap between their implementation and understanding how consumers truly behave.

Future of Retail - Episode 4 - The Future of Amazon Join Retail Doctor Group CEO, Brian Walker, in conversation with guest contributor, AislePlus CEO, Baldeep Gill, as they discuss the Future of Amazon: Customers, Stores, Technology and Data. Baldeep Gill is a senior leader with 30+ years of global experience working at C-Suite and Board level to drive uplift in challenging circumstances.  

Retail Doctor Group General Manager & Head of Insights, Anastasia Lloyd-Wallis joins CEO, Brian Walker in discussion on the Future of the Retail Consumer and cover insights into such topics as: How has COVID-19 impacted Australian consumer behaviour?  What trends are we seeing with Gen Z / Millennials / Gen X / Baby Boomers? What are the consumer trends in ecom and mcom and scom What consumer trends do we expect to see continue into 2021? What can retailers do to adapt to these changing consumers? For more information or to download Anastasia's bio click here

In this third episode from the Future of Retail series, join our CEO and Founder, Brian Walker in conversation with advisor, David Kindl as they discuss the future of market channels and what this means for consumers and retailers alike. For more information please contact us on businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook. https://www.linkedin.com/in/retaildoctor/ https://www.linkedin.com/company/retail-doctor-group/ https://twitter.com/retaildoctor https://www.facebook.com/RetailDoctorGroup/ https://retaildoctor.com.au/

Retail Doctor Group's successful 'Future of Retail' podcast series continues. In this episode, Retail Doctor Group CEO, Brian Walker, will be joined by LeaseInfo CEO, Simon Fonteyn, to discuss the Future of Omnichannel Retail and Property Assets. Brian and Simon provide their expertise and hands-on experience as they discuss what the future has instore, what the consumer experience will look like and where the value will be held in property assets.

Brian Walker uses over 20 years of experience within the retail sector and draws on experiences from around the world, to predict the retail of tomorrow, today. As a Top 50 Global Retail Influencer and a LinkedIn Top Voice for Retail, Brian's expertise and hands-on experience come to the forefront in the new Future of Retail monthly podcast series. The topics that will be discussed, include: The growing divide between buying and shopping The intersection of technology and media Data is everything: The future of Amazon and Alibaba The rise of machines What is my reality? (VR/Augmented) Fulfillment theatre, the human condition and convenience - the definition of physical retail The concept of community Sustainability/environmental considerations

Brand aid is about the uniqueness and point of difference in a business. • How are you different? • How are you unique? • How are you expressing this uniqueness to the market? • What are you great at? • How does it come to this reasoning? • Does the business have a good sense of the context and landscape? • Has it formed a position in the market for which it is known ? - this is distinct as trying to be all things to all people and not having a distinct point of difference. We will discuss branding, marketing, communications, in -store windows and online offer. These must be renewed and innovated upon to capitalise on your point of difference.   For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.

Omni channel is about the eco system or the community that the retailer is building. This is through their in store experience, the way they use social media and their capability to drive their community through business information systems, data bases and the collection of data. The ability to convert this into loyalty programs then leaks to their point of difference. It’s about their preparedness, planning and deployment of an Omni channel community offer.   For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.

How does you stock supports the point of difference? This is in terms of visual and instore mechanising right through to category mix which can then be linked to performance. Category cardio underpins the point of difference and the best use of available funds as well as generating positive cash flow and margin.   For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.  

Do you understand how your business is connected with your customers and how do you monitor this? This means looking at metrics – customer satisfaction, mystery shopping, research, insights and anything else that can tell you about the consumer experience. Asking the questions: • How customer-centric your business is? • Do the staff/ leaders talk about customer experiences? • Does it have a culture of connecting of customers? • Are there great stories in the company about connecting with customers? In this podcast, we will discuss methodologies and best practice to build your customer relationships.   For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.

Visual impact is about the theatre of retail. You need to own the space and make a visual impact. This is all about excitement, inspiration and education converting the retails space into something that builds on brand aid and links to strategy. You need to have all the principles of visual merchandising to support this. For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.

Underneath every businesses sustainable cash flows lies the machinery which we know as Fiscal Physical. These are the core numbers in a retail business –profit and loss, cash flow and balance sheet. It is about understanding the trends – how money moves through the business, how it is made, how it is lost and understanding the relationship between the net worth of the investor, balance sheet and cash flow. Ultimately, it is about having a good working knowledge of the numbers and knowing how to improve.   For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.

Effective People Retail Doctor Group, In partnership with the National Retail Association, has developed this series of podcasts to guide retailers through the steps to improve their business fitness. This week we will discuss Effective people. Imagine that you are starting your first day in a retail business, you walk into the business and ask the boss what you are here to do. There is no sense of outcome in the business, no progress or procedures, no accountabilities, no compliances and no measurement. Effective people is exactly what it implies. How to enable people to be great at their job and move towards a common goal.   For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.

We're excited to present a session where Brian Walker, CEO of Retail Doctor Group, engages in conversation with John Ball, the Managing Director of Google Customer Solutions AUNZ. This episode includes: How the current era is seen as a pivotal "technology revolution" that will transform industries and the workforce. Advancements in AI and machine learning are driving rapid changes, with a faster adoption curve compared to previous tech revolutions. The workforce will evolve, with some jobs changing or disappearing, while new roles emerge - adaptability and a willingness to learn will be crucial. Consumers are increasingly expecting personalised, seamless retail experiences powered by data, analytics and technology. Emerging technologies like 6G/7G networks, IoT, robotics and humanoids will continue to enhance the retail experience. Retailers, especially those with legacy systems, need to embrace change, partner with experts, and adapt to evolving customer needs to stay competitive. Don't miss this thought-provoking discussion on the intersection of technology, humanity, and the retail industry's future!

We're delighted to present a thought-provoking session where Brian Walker, Founder and CEO of Retail Doctor Group, chats with AI visionary Chad Lieberman to explore how the 4 pillars of AI in retail are fundamentally rewiring the DNA of search, consumer behaviour, language model learning, and retail commerce overall. Episode highlights include: Why the future isn't "retail without humans" but rather humans amplified by AI Chad's bold prediction: your iPhone will join cassette players in the technology graveyard as AI in retail combines with technology and robotics to create truly hands-free shopping experiences The strategic roadmap every retailer needs now - from table stakes implementations to the big bets that will separate winners from digital casualties in the race to implement AI in retail effectively How to navigate the tension between lightning-fast technological capability and the very human desire for authentic connection  About the 4 Pillars of AI in Retail  Pillar 1 - Awareness & Discovery: Why your website's search bar is about to become as obsolete as a fax machine Pillar 2 - Enhanced Experience: How multimodal agents transform traditional browsing into personalised conversations Pillar 3 - Autonomous Service: How customer service is transforming from frustrating phone trees to intelligent agents Pillar 4 - Future Innovation: The fascinating world of agent-to-agent commerce This isn't your typical "AI will change everything" conversation. Chad brings real-world implementation experience and a refreshingly honest perspective on what's hype versus what's happening right now in retail boardrooms. From generative engine optimisation to the ethics of autonomous commerce, we cover the full spectrum of retail's AI transformation - including the slightly eerie question of whether we're creating shopping experiences that are too good to be human.   𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗥𝗲𝘁𝗮𝗶𝗹 𝗗𝗼𝗰𝘁𝗼𝗿 𝗚𝗿𝗼𝘂𝗽 𝗳𝗼𝗿 𝗮 𝗰𝗼𝗺𝗽𝗹𝗶𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝟭𝟱-𝗺𝗶𝗻𝘂𝘁𝗲 𝗰𝗼𝗻𝘀𝘂𝗹𝘁 𝗮𝗻𝗱 𝟯 𝗸𝗲𝘆 𝗶𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗼𝗱𝗮𝘆. ☎ +61 2 9460 2882 ✉ businessfitness@retaildoctor.com.au 🌐 https://retaildoctor.com.au/   👉 𝗝𝗼𝗶𝗻 𝘁𝗵𝗲 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 Have a comment on the content? We'd love your feedback... Be sure to let us know in the comments below what you think!   👉 𝗜𝗻𝘃𝗶𝘁𝗲 𝗮 𝗙𝗿𝗶𝗲𝗻𝗱 Feel free to share, send via DM, or repost to your network for added commentary.    👉 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝗢𝘂𝗿 𝗟𝗮𝘁𝗲𝘀𝘁 𝗪𝗵𝗶𝘁𝗲𝗽𝗮𝗽𝗲𝗿 𝗡𝗼𝘄 https://retaildoctor.com.au/rdg-white-paper/   👉 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗕𝗹𝗼𝗴 https://retaildoctor.com.au/rdg-blog/   👉 𝗟𝗲𝗮𝗿𝗻 𝗠𝗼𝗿𝗲 𝗔𝗯𝗼𝘂𝘁 𝗥𝗗𝗚 https://www.linkedin.com/company/retail-doctor-group/about/   👉 𝗝𝗼𝗶𝗻 𝗥𝗗𝗚'𝘀 𝗘𝘅𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗖𝗘𝗢 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 https://retaildoctor.com.au/ceo-breakfasts/   👉 𝗦𝘂𝗯𝘀𝗰𝗿𝗶𝗯𝗲 𝘁𝗼 𝗥𝗗𝗚'𝘀 𝗡𝗲𝘄𝘀𝗹𝗲𝘁𝘁𝗲𝗿 https://retaildoctor.com.au/newsletter/   👉 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝗕𝗿𝗶𝗮𝗻 𝗪𝗮𝗹𝗸𝗲𝗿'𝘀 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 𝗣𝗮𝗰𝗸 𝗻𝗼𝘄:  https://retaildoctor.com.au/speaker/   👉 𝗟𝗶𝘀𝘁𝗲𝗻 𝘁𝗼 𝗥𝗗𝗚'𝘀 𝗣𝗼𝗱𝗰𝗮𝘀𝘁𝘀 https://retaildoctor.com.au/podcast-library/