4: Customer Connection - How do you Connect with your Customers?
Description
Do you understand how your business is connected with your customers and how do you monitor this? This means looking at metrics – customer satisfaction, mystery shopping, research, insights and anything else that can tell you about the consumer experience.
Asking the questions:
• How customer-centric your business is?
• Do the staff/ leaders talk about customer experiences?
• Does it have a culture of connecting of customers?
• Are there great stories in the company about connecting with customers?
In this podcast, we will discuss methodologies and best practice to build your customer relationships.
For more information please visit retaildoctor.com.au, send us an email businessfitness@retaildoctor.com.au or follow us on LinkedIn, Twitter or Facebook.
United States
