OrbisX Off the Clock Show

Is your business built to survive the holidays, or are you just hoping for the best?In this episode of Off The Clock, Shawn and Marshall strip away the holiday veneer to have a raw conversation about the state of the industry. From the nostalgia of Christmas past to the cold reality of dealership contracts, we explore why "relationships" are the only currency that matters in 2026.We also dive deep into the psychology of competition—why trash talk is necessary, how to weaponize criticism to fuel your growth, and why your "haters" are actually your biggest marketing asset. Finally, we look at the future: how AI is changing the game for content creation and why refusing to adapt is a death sentence for your brand.In this episode, we cover:The Dealership Dynamic: Why they undervalue detailers and how to fix it.Weaponizing Criticism: Why you should love your haters (and how to use them).The AI Pivot: How to use Artificial Intelligence to clone yourself and scale.The Holiday Hustle: Balancing family traditions with end-of-year business survival.Listen now to future-proof your mindset for the New Year.

In this episode, Shawn Gervais and Marshall Hill talk about what actually sharpens your marketing blade — and spoiler alert, it’s not another agency, funnel, or plug-and-play system. It’s relationships. Real ones. Built the slow way. The uncomfortable way. The way most people avoid because it doesn’t scale nicely in a pitch deck.The guys break down why businesses that rely entirely on outsourced marketing eventually lose their edge, and why doing your own marketing — even imperfectly — forces you to understand your customers, your gaps, and your strengths way faster than hiding behind automation ever will. Marketing isn’t about being clever; it’s about being connected.From travel stories and food tangents to CRM insights, sales follow-ups, seasonal cash flow, and creative hustle, the episode weaves together one core truth: relationships compound. Every conversation, follow-up, DM, and handshake sharpens the sword. Ignore them, and your marketing turns into a blunt object that just makes noise instead of impact.They also dig into when agencies do make sense, when they absolutely don’t, and how technology and AI should support creativity — not replace it. This episode is a reminder that the most dangerous businesses aren’t the loudest… they’re the ones quietly building trust, momentum, and leverage while everyone else is chasing hacks.If your marketing feels dull, frustrating, or disconnected — it’s not broken.You just haven’t sharpened the blade.💥 Marketing. Mindset. Mayhem. All off the clock.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this episode, Shawn Gervais and Marshall Hill flip the entire business-growth conversation on its head. Instead of asking, “How do we get rich?” they ask a far more uncomfortable — and way more useful — question: “How are you staying broke?”The guys break down how every shop, detailer, and entrepreneur has hidden leaks, blind spots, cracks, and weak spots in their business. And instead of pretending everything’s fine, they challenge listeners to grab a pen, pour a drink, and start reverse-engineering their failures. If you can identify the ways customers slip through your fingers, how you accidentally chase away profits, and where your systems fall apart — you can finally fix the damn thing.Then the episode hits the holiday grind. Shawn and Marshall dive into Christmas marketing that actually works, why humor and bold offers hit harder in December, and how even small shops can turn the holiday rush into real cash with simple, creative ideas. And yes — AI can help, but only if you use it with purpose, not as another shortcut.To wrap it up, they launch the 2025 Off The Clock Christmas Marketing Challenge — an open call for detailers and business owners to create the most epic, chaotic, hilarious, or heart-melting holiday ad. Submit your video in the OrbisX Facebook group before December 30th for a shot at glory and a mystery box of goodies that may or may not be worth bragging about.This one hits strategy, psychology, humor, and holiday hustle — and it’ll leave you with a to-do list that actually moves the needle.

Most people think practice makes perfect. They’re wrong. Practice makes permanent.In this episode of The Off the Clock Show, Shawn and Marshall rip the bandage off your bad habits. We discuss the dangerous reality of "cutting corners." If you cut corners every day, you aren't saving time—you are training yourself to be a hack. And guess what? You’re becoming a world-class expert at it.We also dive into the bank balance of life: Time. You wouldn't throw $500 out the window driving down the highway, so why do you flush hours of your day down the toilet? We break down how to audit your time, establish rituals that actually convert to cash, and why transparency is the only marketing tactic that survives a recession.In this episode:The Lazy Trap: How you are accidentally perfecting the art of failure.Time vs. Money: Why you’re broke on time and how to fix it.Just the Tip: Marketing strategies that don't make you look like a sleazebag.Rituals: The boring stuff that makes the most money.If you’re ready to stop practicing poverty and start practicing success, clock in.

This week, Shawn Gervais and Marshall Hill get brutally honest about the one thing businesses still can’t seem to fake — authenticity. We’re living in an era where customers scroll past gimmicks faster than your last Facebook ad spend, and they can spot insincerity before you even finish typing “limited-time offer.” The guys dig into why honesty isn’t just a moral choice anymore — it’s a marketing weapon.In a world full of filters, funnels, and “authentic” AI-generated nonsense, real communication cuts deeper than any algorithm. We talk about the difference between being real and pretending to be real, and why your customers don’t owe you loyalty if you keep feeding them fluff. This episode tears apart the hollow marketing speak, the fake community vibes, and the copy-paste “we care about our customers” crap that too many brands hide behind.Authenticity doesn’t mean posting a selfie and calling it transparency — it means saying what you mean, backing it up, and building a reputation that doesn’t vanish the moment your next ad drops. So grab a drink, ditch the filters, and let’s talk about how to stop being fake in business before your audience ghosts you for good.

In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill dive into a wide-ranging conversation that blends personal reflection with real-world business strategy — all wrapped in their signature unfiltered style.The duo kicks things off with seasonal changes, mood shifts, and the unwelcome rise of speed cameras before transitioning into the deeper stuff: work-life balance, leadership mindset, and how to stay sharp when life gets busy. From there, they dissect what it really takes to serve customers at a higher level, including how wealthy clients think, how to price based on value instead of fear, and why great communication can turn disasters into loyalty.Shawn and Marshall also break down upcoming marketing opportunities — especially Black Friday — with creative strategies to stand out in crowded inboxes. They discuss relationship-driven selling, the psychology behind buying decisions, and how partnerships can elevate or destroy a brand.Packed with insights on customer service, team leadership, sales training, and knowing your ideal client, this episode delivers the mindset and tactics today’s business owners need to thrive in a changing market.

In this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill unpack their observations from the SEMA show — the good, the recycled, and the genuinely innovative. They dive deep into what today’s auto industry trends reveal about marketing, authenticity, and competition.From finding your edge in a crowded market to crafting irresistible offers for Black Friday and the holidays, the duo breaks down actionable strategies that can help any business cut through the noise. They discuss why short, honest content beats overpolished hype, how to speak your customer’s language, and why taking imperfect action often wins over endless planning.If you’re ready to level up your marketing game before the year ends, this episode’s for you.💥 Marketing. Mindset. Mayhem. All off the clock.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

This week, we’re calling out the microwave marketers — the ones looking for shortcuts to shortcuts, trying to copy their way to success instead of actually learning how to cook. 🍽️🔥We dive into the difference between reproducing vs. copying in business — why slapping someone else’s post style or ad headline on your page won’t make you rich, and how real marketers reproduce with purpose. That means studying what works, adding your own flavor, and actually improving it instead of being the cheap knockoff version of another shop.We also tee off ⛳ on golf-inspired marketing, showing how something playful and creative can grab attention (without being another “game changer” post). Speaking of game changers, we talk SEMA — the biggest, boldest, and sometimes most bullshit-filled event in the detailing world — where apparently everything is a “revolution,” even if it’s the same tired crap in a new wrapper.Our big takeaway? Stop microwaving your marketing. Let it simmer. Build a strategy with flavor, depth, and originality — because half-assed marketing leads to half-filled shops.

You don’t need to work harder—you just need to make people feel dirty enough to buy.In this unapologetically honest episode, Shawn Gervais and Marshall Hill flip the script on the idea of laziness in business and marketing. Everyone praises hustle, but what if being lazy—strategically lazy—is actually the smartest move you can make?The duo dives into how laziness shows up in marketing (and why that’s not always a bad thing), how shame and cleanliness drive customer decisions, and why speed beats effort every time. From using guilt to sell more details to embracing “the path of least resistance” as a business strategy, Shawn and Marshall break down how smart marketers make lazy look legendary.If you’ve ever been told to “work harder,” this one will make you want to work smarter—and dirtier.💥 Marketing. Mindset. Mayhem. All off the clock.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

In this no-fluff episode, Shawn Gervais and Marshall Hill tear into lazy marketing habits that kill customer engagement faster than bad beer at a BBQ. From farm stands in Oklahoma to the global playbook of HelloFresh, they expose how constant repetition burns out your audience — and why switching up your message can turn dead leads into loyal fans.The guys break down how to keep your brand fresh, fun, and profitable without sounding desperate, and why personal connection still beats automation every time. Whether you’re slinging details, paint protection, or pumpkins, this episode is your wake-up call to stop hammering and start connecting.

In this unapologetically raw episode, Shawn Gervais and Marshall Hill dive into the uncomfortable truth most business owners don’t want to face — you might be grinding, but you’re not progressing. They unpack the obsession with “hustle culture” and how it’s killing creativity, customer relationships, and genuine growth.From the psychology of smiles to why your marketing feels like a bad pick-up line, this episode exposes the gap between working hard and working smart. The guys riff on how motivation, music, and mindset shape your business energy — and how a Hooters waitress might actually understand customer engagement better than most entrepreneurs.Get ready for straight talk, smart laughs, and a reminder that charm, strategy, and genuine connection always outshine brute-force effort. This one’s part therapy session, part marketing masterclass, and 100% Off the Clock.

You’ve been told to “post more.” So you grind out reels, memes, hashtags, and stories — and the algorithm keeps you on the hamster wheel. But here’s the truth: most posts don’t sell anything. In this episode, Shawn Gervais and Marshall Hill blow the lid off the social media illusion that’s been feeding you vanity metrics while starving your bank account.They dig into why engagement ≠ revenue, and how your community — not your content — is your real goldmine. From local events and creative storytelling to old-school handshake marketing, they reveal how genuine human connection crushes any boosted post. You’ll hear wild stories from the Tulsa State Fair, real talk about marketing in an economic downturn, and why humor might just be the most powerful sales tool you’re not using.Whether your Wi-Fi’s down or your leads are, this episode will snap you out of autopilot. It’s time to stop chasing likes and start chasing results. Tune in, laugh hard, and learn how to turn followers into actual customers — no algorithm required.

No Marshall this week—his internet tapped out—but I went solo and didn’t hold back. In this episode, I break down two OrbisX member websites: one from a brand-new member fighting uphill battles, now ready to flip the script with OrbisX and some solid mentorship… and another that’s already crushing it, a shining example of what every service business website should be doing.I tear into the weak spots, rip apart the mistakes, and spotlight the site that’s dialed in and converting like crazy. It’s raw, it’s unfiltered, and it’s exactly what you need to hear if you want your website to stop sucking and start selling.

Here’s the hard truth: most detailers think they’re selling swirl-free paint, ceramic coatings, and 10-stage wash processes. But your customers? They don’t care about any of that. They’re buying a feeling — pride when their car turns heads, relief when their family van doesn’t smell like yesterday’s drive-thru, confidence when they roll up to a meeting in a spotless ride.In this week’s Off the Clock Show, Shawn Gervais and Marshall Hill dig into the language gap that’s quietly killing sales in the detailing industry. Detailers obsess over technical jargon; customers just want you to solve their problems in plain English. It’s not about “paint correction,” it’s about “making my car look new again.” It’s not about “PPF,” it’s about “keeping rock chips off my hood.”The guys unpack why bridging that gap matters more than any shiny piece of equipment, why redefining your service descriptions could instantly boost conversions, and how community engagement becomes 10x stronger when you stop talking like a technician and start talking like a neighbor.They also touch on pricing, friction, and why adaptability is the real differentiator in 2025. The big takeaway? If you keep talking like a detailer, you’ll keep getting detailer-sized results. Translate your value into your customer’s language, and you’ll finally get paid like a business owner.

Buckle up - in this episode of The Off the Clock Show, Shawn Gervais and Marshall Hill throw gasoline on one of the most heated debates in the detailing industry: is detailing an art… or just another commodity?We don’t tiptoe around it. If detailing is art, you’d better sell yourself like Picasso. If it’s a commodity, you’d better move like Starbucks — fast, predictable, everywhere. Which side are you on?But that’s just the start. We dive into the real grind of building a client base - not the fluffy “run an ad and pray” nonsense, but the sweat equity, guerrilla-style marketing moves, and relentless consistency it actually takes to grow. Think pounding the pavement, out-hustling competitors, and finding ways to make your brand impossible to ignore.Shawn and Marshall pull lessons from sports, business, and even street-level tactics to show why experience matters, why customer psychology isn’t what you think it is, and why most detailers are still stuck in no-man’s land — not charging like artists, and not scaling like commodity kings.This isn’t a polite industry chat. It’s a challenge: stop pretending and start deciding. Are you going to treat detailing like a masterpiece… or sell it like gas at the pump?

This week we go full throttle on so-called experts—the trainers and marketing gurus who hide behind theories, blame business owners, and brag about “tons of leads” that turn out to be nothing but garbage. We hold their feet to the fire and break down why blind trust in these voices can cost you big time.But it’s not all takedowns—we drop some brand-new, marketing plays that leverage churches in a way you’ve probably never thought of, plus a street-smart strategy for using caution signs to pepper your block and convert eyeballs into booked appointments. We even dissect the cautionary tale of a detailer working in the back of a parking lot, losing business purely because of the image he projects.It’s raw, it’s blunt, and it’s designed to make you rethink who you listen to, what you implement, and how you can actually win the game of business without the fluff.💥 Marketing. Mindset. Mayhem. All off the clock.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

This one swings a bat at “more leads = more money.” Shawn Gervais and Marshall Hill lay out the Predictable Profit Playbook for detailers: run a $0-ad year by anchoring your price grid with a decoy package that makes your “Best Value” offer irresistible, stack painless 10-minute upsells (chips, blades, glass clarity), and re-ignite past customers with a boomerang cadence at 2/4/6/9 months. We turn office complexes into a mobile-detailing funnel with the “We Wash While You Work” pitch, then kill no-shows using deposits, waitlists, and tight scripts. Along the way: why predictability beats cheap, how to sell outcomes (not services), the real difference between gross and net, and when franchising or hiring actually makes sense. Edgy, tactical, and instantly usable. Say it on every call: “We’re not expensive—we’re predictable: predictable results, predictable maintenance, predictable resale value.”

When new owners start pulling the strings, customers get left holding the bag. Change isn’t always progress—and when your business is forced into revenue-impacting decisions without options, it’s a recipe for disaster. Flexibility and choice are the foundation of sustainable success, and ignoring that truth is exactly why there’s a massive elephant in the room we refuse to tiptoe around.But that’s only round one. From there, we dive into the real state of the detailing industry in 2025. The purge is underway, and survival belongs to those with discipline, guts, and an unwavering focus on people—customers and staff alike. We unpack how fear can become fuel, why investing in your team pays back tenfold, and how community is the ultimate growth engine.This isn’t theory - it’s the playbook for building a business that outlasts trends, buyouts, and economic storms.💥 Marketing. Mindset. Mayhem. All off the clock.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice

When you open your dream shop with space for RVs, boats, and cars — but customers still hesitate to make the drive — what’s the next move? In this episode, Shawn Gervais and Marshall Hill pull back the curtain on a local detailer’s grand opening, breaking down the wins, the red flags, and the must-fix strategies to turn a good start into long-term success.From the hidden cost of a gravel driveway to the love–hate relationship with mobile work, we tackle the hot topic of travel fees and how nickel-and-diming customers can quietly kill your bookings. We explore creative ways to get more RV and boat clients, when to drop the extra charges, and how to market smarter so your location becomes a destination.If you’ve ever debated mobile vs. shop work, or wondered why “little extras” can cost you big, this is the episode to watch before your next business decision. It’s real talk, real problems, and real solutions — with a side of Off the Clock humor.

What happens when a mobile detailer scrubbing his truck at a self-serve wash gets offered the opportunity of a lifetime... by a complete stranger? In this episode, Shawn Gervais and Marshall Hill break down a wild real-life scenario that could be every detailer’s dream — or nightmare — depending on how you play it.They dive into:How to evaluate surprise partnerships (even when it feels like fate)Whether family hires are worth the dramaThe hidden marketing genius of self-serve baysThe three types of packages every in-bay detailer should offerWhy your POS system can make or break your shopAnd how to own the bay without blowing the bankThis is your blueprint for turning slow mobile seasons into high-volume, high-visibility wins — no fluff, just real talk.Plus: Tips on contracts, hiring, marketing at car washes, and keeping your overhead from eating your dreams.If you're a mobile detailer thinking about expanding or partnering with a wash, this episode could save (or make) you thousands.💥 Marketing. Mindset. Mayhem. All off the clock.#orbisx #hypercleancarcare #hyperclean #offtheclockshow #detailing #ceramiccoating #businesstips #businessadvice