Claim OwnershipThe Hyperengage Podcast
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The Hyperengage podcast is a weekly, interview-style podcast series uncovering bits of knowledge from some of the greatest minds in tech. We unearth the how's, why’s, and what's that drive the tech of today. Want to join in as a guest, drop an email at podcast@hyperengage.io
154 Episodes
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In this episode of the Hyperengage podcast, we welcome Simone, the founder of Sharly.ai, an AI-first platform focused on improving workflow management and operational excellence. Simone discusses the journey of onboarding a million users in the first year, challenges faced by startups, and the importance of staying grounded and data-driven. He emphasizes the critical role of AI in enhancing productivity and the evolving landscape of automation for business functions. The conversation dives deep into customer success, retention strategies, and the future of AI in various industries, offering valuable insights for tech enthusiasts and aspiring entrepreneurs.
In this episode of the Hyperengage Podcast, our hosts, Taylor Kenerson and Adil Saleh interview Alex Hong and Joseph Lee, from Syncly. Syncly is a new AI company that aims to revolutionize the way people work. Joseph shares his insights on building products based on customer feedback and the challenges of balancing the company's vision with customer needs. The discussion also focuses on the integration aspect of Syncly, including the constraints of a startup and the importance of choosing the right platforms to integrate with. Alex joins the conversation and talks about the role of customer success in the company's growth. The podcast also touches on Syncly's seed funding round and future plans for expansion into the voice of customer analysis market.
In this episode of the Hyperengage podcast, Adil Saleh interviews Todd Busler, the CEO and co-founder of Champify.io. Champify.io is a data analytics platform designed to assist B2B growth teams in improving their post-sale operations and go-to-market motions. Busler shares his journey into the B2B SaaS industry and his experiences at companies like Square and Heap. He explains how Champify addresses the challenges of outbound sales by leveraging a company's existing advocates to generate leads. Busler offers advice to early-stage companies on finding the right sales strategies and emphasizes the importance of customer success and support. The episode concludes with insights into Champify's hiring process, company culture, and market positioning.
In this podcast episode of the Hyperengage Podcast, Adil Saleh, our host sits down with Kristi Faltorusso, the Chief Customer Officer of ClientSuccess, to discuss her experience in customer success across various industries and product types. They discuss the evolution of roles in customer success and the importance of embracing a digitally-led model. They also touch on the significance of human touch in early-stage startups, adapting to competition in the B2B SaaS world, and reimagining the onboarding journey. They discuss the importance of aligning business objectives with software features and offer insights and advice for those looking to switch roles or join customer success.
In the latest episode of the Hyperengage Podcast, Junan Pang, Head of Customer Success at Slack, discusses the role of customer success at the company and how their product is transforming workplace communication. Pang shares his own journey in the field, as well as the unique customer success model at Slack that focuses on collaboration with sales and leveraging emerging technologies like AI. The podcast also explores the expanding possibilities within the Slack platform, such as innovative companies developing solutions on top of Slack Connect. Pang also highlights the Portfolio Excellence team at Slack, which caters to the specific needs of mature, long-term customers. Finally, Pang talks about the strategies used by Slack, including data analysis and predictive models, as well as their use of Salesforce products and homegrown systems for a comprehensive customer success model.
In this episode of the Hyperengage Podcast, Taylor Kenerson, and Adil Saleh speak with Ajay Chidrawar about the evolution of customer success and the work he is doing as CCO at Fundraise Up. Chidrawar explains how the shift to SaaS has given more power to customers, making it crucial for businesses to consistently deliver high-quality products and services. He discusses the mission of Fundraise Up, which aims to streamline the donation process for non-profits and bring them into the modern era of AI-driven, data-driven e-commerce. Chidrawar also discusses the strategies employed at Fundraise Up, including offering a free solution for small NGOs, conducting regular account reviews, and increasing recurring donations. Overall, Chidrawar highlights the potential of technology to empower smaller NGOs and expects to see immediate results through the use of Fundraise Up's platform.
In this episode of the Hyperengage Podcast, our host Adil Saleh interviews Michael Louis, the co-founder of Cerebrium, a SaaS platform that makes machine learning more accessible for smaller businesses. They discuss the challenges of building a tech company and the unique opportunities in the financial technology sector in South Africa. They also delve into the go-to-market strategy for Cerebrium, their experience with customer retention and upselling, and the importance of customer success and organic search engine marketing. They also touch on scaling and team-building efforts at Cerebrium.
In this episode of the Hyperengage Podcast, Jiyun Hyo, the founder of Seon Health, discusses his entrepreneurial journey and his focus on mental health solutions for start-up founders. Hyo shares his experiences transitioning from soccer to consulting and entrepreneurship, and how his personal experience with depression led him to develop Seon Health. Seon Health is a mental health chatbot that specializes in improving the relationship between entrepreneurs and their key business partners. The conversation also touches on the challenges faced by start-ups and the importance of conviction and passion for entrepreneurs.
In this episode of the Hyperengage Podcast, our host Adil Saleh interviews Nathan Offner, co-founder of Outboundless, about his experiences in sales operations and the functions of his prospecting product and services. They discuss the journey of creating an effective outbound sales strategy, the importance of honesty in building a company, the criteria for finding an appropriate market fit, and the process of pivoting their product-based business to a more service-oriented model. Nathan also touches upon the importance of learning from past mistakes and adapting to the changing sales landscape.
In the latest episode of the Hyperengage Podcast, Adil Saleh interviews Akshay Dipali, the founder of Nasch.io. Nasch.io is a SaaS platform that helps organizations manage their culture and grow their team members. Dipali discusses his journey in the tech industry and explains how his own experiences with poor employee culture inspired him to create a platform that improves employee engagement and experience. The product combines AI and psychology to collect data from employees, analyze patterns, and suggest solutions in the form of small actions or nudges. Dipali also discusses the challenges his company faced in its initial months and their strategies for growth and positioning in the market. They have successfully acquired paying customers and are looking to raise more funds in their next round of investment. Additionally, Dipali shares that their platform extracts information from various software used by their customers for improved data analysis and security.
In this episode of the Hyperengage Podcast, Alper Yurder, co-founder of Flowla, discusses the company's mission to revolutionize email marketing and improve engagement intelligence. Flowla aims to enhance email engagement through intelligent workflows and touchpoints. The platform offers real insights and tracks buyer-seller interactions, providing transparency and collaboration for a more efficient sales process. Yurder explains the pain points of enterprise sales that Flowla addresses, including complexity, document sharing, and lengthy deals. They also discuss Flowla's unique approach to improving buyer experiences in the retail industry, underpinned by data analytics and intelligence. Yurder shares insights about the current target market, the potential of their product, and strategies for customer onboarding. They discuss recent developments in generative AI, the platform's focus on a buyer-based view, and its benefits for sales reps and leaders. Yurder also elaborates on Flowla's utilization of tools like Intercom for user interaction and outreach tools for expansion.
Adil Saleh and Brent Grimes discuss the importance of taking the first step in startups and the role of net dollar retention in SaaS. Brent touches on the evolution of customer success, while Taylor Kenerson mentions funding challenges for startups. The trio emphasises the significance of understanding customer needs and the potential of net dollar retention for sustainable growth.
Adil Saleh, in conversation with Greg Daines, highlights the significance of understanding why customers stay in the startup landscape. Greg delves into the nuances of customer retention over traditional metrics, while Taylor Kenerson highlights the risks of chasing ideal customer personas. They discuss the power of real-time data, the importance of genuine customer feedback, and the journey of startups that transform into industry giants. The trio emphasizes the need for startups to focus on actual customer behavior, adapt based on feedback, and prioritize long-term success over short-term gains.
Today on the show, we have Dewald Muller, Head of Customer Success at Stitch, Africa's first one-click payments API, enabling secure Instant EFT payments and easy access to customer financial data.
In this episode, Dewald talked about how Stitch.money is transforming the future of Fintech across Africa. He also gave insights into their culture and how they approach problems around scaling and expansion. The conversation then moved towards the CS operations at Stitch, their onboarding challenges, and how they streamline the customer journey by using various reactive and proactive measures. He further discussed how important it is to give autonomy to the people in order to foster creativity and individual brilliance within an organization. Overall, it was a great conversation with lots of insights into the world of Fintech!
Emily Wang dives into the world of B2B SaaS. She explains why it's tricky to onboard different users and how tools like Bento help. With examples from well-known platforms and insights into Bento's features, Emily breaks it all down. Tune in to learn more about the ins and outs of User onboarding with Emily!
Join Taylor Kenerson as she engages in a candid conversation with Vlad Shlosberg, delving into the journey of startups, the importance of customer-centricity, and the evolving landscape of AI in customer support. Discover how Vlad's experiences shaped his venture and how he prioritizes customer love in every decision.
In this episode, we're joined by Jared Robin, co-founder of RevGenius, to explore the intersection of community-led growth and GTM strategies. Jared shares his unique perspective on how collaboration, creativity, and community can drive revenue and success in the GTM space. From the evolution of communities to the future of B2B go-to-market, this conversation offers actionable insights for GTM leaders, sales professionals, and anyone looking to harness the power of community in their strategies. Tune in for a fresh take on building thriving communities and accelerating growth in today's fast-paced market.
Adil Saleh chats with Prateek Mathur, founder of ActivatedScale, about connecting startups with vetted sales talent. Prateek discusses the challenges startups face in sales and how his platform offers a flexible solution. He differentiates Activated Scale from regular recruitment firms and highlights the role of referrals. The talk wraps up with insights on the changing landscape of sales.
Welcome to today’s episode of The Hyperengage Podcast. We had Daniel Skolnick, a results-driven VP of Customer Success at mavens°, with 13 years of experience in SaaS, specializing in revenue generation and team development. Daniel's passion lies in being a trusted advisor and creating a customer-centric culture, fostering exponential growth while utilizing data-driven strategies for success. At mavens, he continues to drive growth by leveraging insights from customer health scores and revenue data. So dive into this insightful episode for some useful nuggets.
Angeline Gavino, VP of Customer Success and Support at Katalon, emphasizes the importance of data-driven decisions in customer success management. Angeline discusses strategies for structuring a customer success team, creating a command center dashboard for account managers to access key data, incorporating AI and data-driven approaches, and managing support teams effectively. She talks about the need for prioritizing customer experience, setting right expectations, and continuously learning as key factors for success.
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