Talking Hospitality podcast

In this episode, Timothy R Andrews sits down with operator and campaigner Andy Lennox in the Old Thatch pub in Dorset to talk about what’s really happening behind the scenes in hospitality right now. Andy shares his journey from building Co-Tai into a multi-site business (and the reality of private equity ownership), to launching Nusara, and growing a pub portfolio in a market that keeps getting tougher.The conversation moves quickly from business story to industry survival. Andy explains why the sector is “busy but broke”: rising utilities, rent pressure, business rates shocks, and margins shrinking to the point where reinvestment becomes impossible. He unpacks the Wonky Table campaign, why the “no Labour MPs” sticker spread, and how press, trade bodies and political pressure combine when an industry finally decides it’s had enough.It’s a practical, blunt, and sometimes controversial discussion about tax reform, VAT, business rates, and why hospitality needs to get better at explaining its economic importance — and the consequences when it isn’t heard.

This episode explores what actually makes apprenticeships successful in hospitality — and why commitment from employers matters more than funding or frameworks.Timothy R Andrews and Joe McDonnell are joined by Neil Gander and Lucy Grant-Evans from Electric Mayonnaise, who share their experience of delivering apprenticeships as part of a wider learning and development approach.The conversation looks at why apprenticeships fail when they’re treated as a tick-box exercise, how over-promotion creates leadership gaps, and why many managers are expected to lead teams without ever being taught how. Neil and Lucy explain why taking training into the business, using project-based learning, and genuinely supporting learners leads to better outcomes for both people and organisations.This is a practical episode for hospitality employers who want apprenticeships to improve retention, build stronger leaders, and protect their employer brand.In this episode, we discuss:What makes apprenticeships succeed in hospitalityWhy employer commitment is the deciding factorApprenticeships as part of a wider L&D strategyOver-promotion and leadership without trainingSupporting learners beyond “free training”Project-based learning that adds real business valueApprenticeships for managers, not just new startersReducing stigma around the word “apprenticeship”TakeawaysApprenticeships succeed when employers stay involved Learners need support, not just enrolment.Funding doesn’t replace leadership Even fully funded programmes fail without day-to-day encouragement.Many hospitality managers are promoted without training Apprenticeships help close critical leadership gaps.Learning works best inside the business On-site workshops and real projects drive better results.A failed apprenticeship damages employer brand Broken promises lead to disengagement and turnover.Reframing apprenticeships removes resistance Positioning them as development programmes increases buy-in.Links referenced in this episode:a

This episode explores why hospitality continues to lose people, skills and funding — and what can actually be done about it. Timothy R Andrews is joined by Vicky Glover, Founder of Appetite 4 Apprenticeships, for a clear, practical conversation about apprenticeships, retention and the realities facing hospitality employers.Vicky explains how the apprenticeship levy works, why billions of pounds go unused every year, and how large organisations can legally gift funding to SMEs that desperately need training support. The discussion covers why 43% of hospitality workers leave within their first three months, how poor onboarding damages the industry’s reputation, and why apprenticeships are often misunderstood or badly implemented.The episode also looks at social mobility, diversity and long-term career progression — challenging the idea that apprenticeships are only for entry-level roles. From sole traders to multi-site operators, this conversation breaks down how apprenticeships can be used to retain people, reduce costs, and build stronger teams when budgets are under pressure.This is a practical episode for owners, operators and leaders who want their people to stay — but aren’t sure where to start.In this episode, we discuss:Why £3.3bn in apprenticeship funding goes back to government unusedHow the apprenticeship levy actually worksWhy 43% of hospitality workers leave within three monthsApprenticeships as a retention and engagement toolGifting levy funding from large businesses to SMEsChoosing the right training provider for your operationApprenticeships for existing staff, not just new startersCost savings, National Insurance relief and funding benefitsSocial mobility and widening access to hospitality careersWhy onboarding is as important as guest experienceTakeaways:Hospitality is losing people early — and fast43% of workers leave within three months, often due to poor onboarding and lack of development.Billions in training funding go unusedApprenticeship levy money expires if it isn’t spent — and most businesses don’t realise it.Apprenticeships aren’t just for school leaversThey work for supervisors, managers and existing team members at every level.SMEs can access levy funding they don’t pay intoLarge organisations can gift unused levy to smaller operators.

This remastered bonus episode revisits a powerful conversation first recorded in 2020, where a walk up a mountain becomes a turning point for life and career.Hosts Timothy R Andrews and Sarah Kettel are joined by events professional and author Paul Cook, who shares the story of climbing Mount Kilimanjaro — and how the experience fundamentally changes how he sees work, purpose and success.What begins as a casual decision made in a pub quickly becomes a physically demanding and emotionally revealing journey. As Paul climbs higher, everyday noise falls away. Material concerns lose their importance. Trust, humility and teamwork come to the forefront — particularly through the guidance and care of the local crew and porters who make the climb possible.Through exhaustion, fear and vulnerability on summit night, Paul reaches a moment of clarity that stays with him long after he comes back down the mountain. The episode explores career change, respect for unseen roles, and the courage it takes to walk away from work that no longer feels right.This is a reflective, human story about slowing down, listening properly, and realising when it’s time to choose a different path.In this episode, we explore:Why Paul agrees to climb Mount Kilimanjaro without expecting it to change anythingPreparing physically and mentally for a climb of this scaleTrusting experts when you’re out of your depthThe role of guides and porters — and respect for invisible labourSummit night, altitude sickness and mental shutdownReaching the top and experiencing clarity rather than celebrationReturning home with a changed perspective on work and lifeMaking the decision to leave a career that no longer fitsHosts:Timothy R AndrewsSarah KettelGuest:Paul Cook — Events professional and authorSometimes clarity only comes when noise disappears Stepping away from routine creates space to think differently.Trust matters when you don’t know what you’re doing Listening to experts can be the difference between success and failure.Invisible roles carry enormous responsibility The people behind the scenes often make everything possible.Physical challenge exposes emotional truth Fatigue strips away ego, certainty and pretence.li...

This Christmas special explores what it really takes to get through the festive season while working in hospitality. The Talking Hospitality hosts come together for an open, honest conversation about pressure, resilience, wellbeing and community at one of the most demanding times of the year.The episode blends humour and reflection with serious discussion around mental health, sobriety, burnout and support. It features contributions from the Hospitality Choir in support of Hospitality Action, alongside practical guidance and resources shared by Kelly’s Cause for anyone struggling during the festive period.Rather than pretending Christmas is easy, this episode acknowledges the reality of long hours, emotional labour and exhaustion — while offering reassurance, perspective and practical support. It’s a reminder that you’re not weak for finding this time hard, and you’re not alone in getting through it.Show Notes:The realities of working through Christmas in hospitalityWhy festive pressure hits hospitality teams differentlyMental health, anxiety and recognising when support is neededSobriety, self-care and celebrating in different waysThe Hospitality Choir’s Christmas single supporting Hospitality ActionSupport available through Kelly’s Cause during the festive periodPractical mental health resources available 24/7 over ChristmasLeadership, responsibility and looking ahead to the new yearFeatured contributors & organisations:The Talking Hospitality hostsHospitality Choir – Always Open at ChristmasHospitality ActionKelly’s CauseSamaritans, Shout & NHS mental health servicesBig Thank You to our sponsors:Hospitality Jobs UKGraphic KitchenPiss'd GameLinks referenced in this episode:https://thehospitalitychoir.org/kellyscause.comTech on Toast PodcastWe Recover Loudlyspan...

What does leadership look like when you’re raising children on your own, running a business, and carrying responsibilities that don’t switch off at 5pm?In this episode, Dawn Lawrence, Founder and CEO of Hospitality Jobs UK, shares a deeply honest account of building a career while navigating single parenthood, financial pressure, judgment, and self-doubt.Dawn reflects on leaving school at 16, finding confidence through hospitality, rising into senior corporate roles, and ultimately setting up her own recruitment business as a single mum. She speaks openly about the moments of struggle, the fear of being judged, and the turning point that came from asking for help. Throughout the conversation, one message runs consistently through it all: success isn’t about perfection — it’s about resilience, priorities, and the quality of time we give to the people who matter most.This episode is a powerful reminder that leadership isn’t always loud or polished. Sometimes it’s about keeping going, making hard choices, and doing the best you can with what you have.Show NotesIn this episode, we discuss:Dawn Lawrence’s journey from leaving school at 16 to founding Hospitality Jobs UKThe realities of single parenthood while leading teams and businessesWhy asking for help is not weakness, but leadershipThe pressure single parents feel at work — and why so many hide itQuality vs quantity when it comes to time with childrenFlexible working, trust, and transparency in modern workplacesHow adversity shaped Dawn’s leadership styleKey Takeaways:Leadership and parenting are not separate skillsThe ability to prioritise, adapt, and stay resilient shows up in both roles — often at the same time.Quality time matters more than hours loggedChildren remember presence, not perfection. Small, meaningful moments leave lasting impact.Asking for help changes everythingDawn’s biggest turning point came when she stopped carrying everything alone.Many single parents hide their reality at workFear of judgment still shapes behaviour, especially for women in leadership roles.Flexible working unlocks talent, not excusesWhen people are trusted, they perform better — and stay longer.Resilience is built through lived experienceSome of the strongest leaders are shaped quietly, through necessity rather than...

Branding in hospitality isn’t a logo exercise — it’s the feeling people carry with them when they walk out the door. In this episode, Sachin Parmar and Sanj Naha from Graphic Kitchen join us to unpack what great branding really looks like in restaurants, hotels and bars. We explore everything from menu design and technology to TripAdvisor strategy, toilets (yes, really), and why consistency is the quiet power behind long-term success.You’ll hear how consumer expectations have shifted, why the “experience” starts long before a guest arrives, and how reviews influence footfall more than most operators realise. Sachin and Sanj share hard-won advice on building a brand with purpose, leveraging tech to get bums on seats, and using online reputation to drive revenue, team morale, and guest loyalty.If you’ve ever wondered how to keep guests coming back, or how to cut through the noise in a crowded market, this episode will give you the clarity — and the challenge — to rethink your brand from the foundations up.Takeaways:Branding isn’t just about flashy logos; it’s about creating a feeling that resonates with customers.To keep guests coming back, restaurants must focus on delivering a consistent experience that meets high expectations.Tripadvisor still plays a crucial role in restaurant visibility, influencing where customers choose to eat.Understanding your restaurant's brand means ensuring every aspect, from decor to service, aligns with your core values.The key to effective branding is creating memorable moments that resonate with guests and reflect your restaurant's personality.Investing in branding is essential; don’t skimp on the elements that will ensure long-term success and customer loyalty.Companies mentioned in this episode:Graphic KitchenGoustoHelloFreshTripAdvisorDrake and MorganTaj Mahal

In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell are joined by Olajide Alabi, one of the UK’s most engaging voices in Equality, Diversity & Inclusion — and Co-Founder of SISU, the People Experience Agency.Olajide breaks down what EDI really means in practice: how inclusion starts with belonging and psychological safety, why focusing on diversity alone misses the point, and what real leadership looks like when it’s human-centred and curious.In this episode:Why inclusion and equity matter more than diversity targetsThe dangers of “tick-box” EDI approachesHow psychological safety transforms culture and performanceWhy representation at the top still matters — and how to get thereThe business benefits of empathy, curiosity, and storytellingCompanies mentioned in this episode: TGI Fridays SISU Graphic Kitchen

In this very special audio-only bonus edition of Talking Hospitality (you won’t find it on YouTube), host Timothy R Andrews is joined once again by Tracey Rashid, returning to the mic for an inspiring conversation with Mex Ibrahim, co-founder of Women in the Food Industry.Mex shares how her organisation shines a spotlight on the stories and successes of women across every corner of the food world — from chefs and producers to entrepreneurs and policy leaders. She discusses the barriers women still face in hospitality, the power of visibility and storytelling, and why collaboration — not competition — is key to real progress.This episode also explores:The stories behind women like Asma Khan, Emma Heal (Lucky Saint), and Ramona Hazan (Ramona’s Kitchen)The importance of female leadership and allyship from menHow women can support each other through community, mentorship, and confidence-buildingA must-listen for anyone passionate about equality, representation, and creating lasting change across our industry.Takeaways: 1. Visibility drives changeYou can’t be what you can’t see. Sharing women’s stories across every area of hospitality helps others believe leadership and entrepreneurship are within reach — not reserved for a select few.2. Collaboration beats competitionProgress happens when women support one another and when men step up as allies. It’s about shared goals, not rivalries.3. Real barriers need practical fixes Long hours, childcare challenges, and menopause support aren’t abstract debates — they’re workplace realities that demand flexibility, empathy, and policy change.4. Ask, connect, and be boldFrom Andi Oliver to Emma Heal, the most successful women didn’t wait for permission — they reached out, asked for help, and built networks that lifted others up too.Companies & People mentioned in this episode: Women in the Food Industry Lucky Saint Ramona's Kitchen Tesco Asma Khan Andi Oliver Great British Chefs Links referenced in this episode:womeninthefoodindustry.comtalkinghospitality.comContact Mex via her Linkedin here

In this episode, we’re joined by Vince Kelly, manager of the Mayor’s Hospitality Skills Academy at Westminster Kingsway College, to talk about one of the biggest challenges facing the industry today — the skills gap.With 30 years’ experience as a chef and lecturer, Vince has seen the talent pipeline shrink first-hand. He shares how the Hospitality Skills Passport — a new initiative being developed in collaboration with UKHospitality, Springboard, and DWP — could revolutionise how people enter and progress within the sector.We explore the importance of standardising entry-level training, why mentorship matters, and how colleges, employers, and government need to work together to professionalise hospitality careers in the UK.It’s a must-listen for employers, educators, and anyone passionate about shaping the future of hospitality talent.Takeaways: Vince Kelly shares his extensive background as a chef and educator, emphasizing the importance of practical experience in hospitality education. There's a significant skills gap in the hospitality industry, with a pressing need for skilled workers to fill various roles. The hospitality skills passport is a new initiative aiming to standardize training and ensure that workers are job-ready, focusing on both front and back-of-house skills. Vince discusses the importance of mentorship and on-the-job training, stating that 70% of learning should occur in the workplace for effective skill development. The podcast highlights the diverse career paths available in hospitality, encouraging listeners to view it as a serious profession rather than just a part-time gig. Networking and collaboration among industry professionals are crucial for creating a supportive community that helps address the challenges faced by the hospitality sector. Links referenced in this episode:talkinghospitality.comgraphic kitchenleisure jobsccc westminsterCompanies mentioned in this episode: Westminster Kingsway College CCC Westminster Mayor's Hospitality Skills Academy UK Hospitality DWP Graphic Kitchen Leisure Jobs

What does it mean to reconnect with your culture through food — and why are so many people in hospitality paying attention to Sri Lankan cuisine right now?In this episode, we speak with Ranji Thangiah, co-founder of the Sri Lankan Culture Collective, about the personal journey that led her to start documenting recipes, stories, and memories after the loss of her father. What began as a way to process grief has grown into a powerful platform celebrating Sri Lankan identity in the UK — through food, conversation, and community.We reflect on the growing visibility of Sri Lankan food in the mainstream, the importance of distinguishing it from broader South Asian cuisine, and the role of supper clubs and independent producers in shaping the next wave of culinary leadership.This conversation explores culture, belonging, heritage, and why food can be a powerful way to preserve what matters — especially when it’s at risk of being forgotten.https://tootingmama.com/about-tooting-mama/

Safeguarding in hospitality should be more than just policy, it should be embedded in a business' culture. In this episode, we explore how training, awareness, and prevention can transform venues into safer spaces for both staff and guests.In this powerful episode of Talking Hospitality, we’re joined by Eren Bessim, Head of Training & Development at Safer Business Network, who brings frontline experience from the police force, festivals, and now the hospitality industry to tackle a critical subject: safeguarding.We dig into why safety training isn’t just about ticking boxes — it’s about changing the culture of your business. Eren shares eye-opening stories from venues where prevention and intervention made all the difference, from spiking and harassment to hidden disabilities and suicide prevention.We unpack the significance of schemes like Ask for Angela, WAVE (Welfare and Vulnerability Engagement), and the upcoming Martyn’s Law. You’ll hear how proactive training helps not only protect customers, but also can empower your team, improve retention, and strengthen the integrity of your entire operation.This is an urgent conversation for anyone working in hospitality today. "Safeguarding isn’t just a policy on the shelf — it’s the culture you build every shift, with every interaction."Eren BessimTakeaways:The importance of early intervention & preventionHow to identify vulnerability in venues“Ask for Angela” – what it really means & where it came fromWhat is WAVE training and how to use it across your businessPreparing for Martyn’s Law and why it mattersCultural changes vs one-off training sessionsHow safeguarding supports staff wellbeing and retentionReal-life stories of intervention that saved livesResources & Mentions:Safer Business Network: saferbusinesstraining.org.ukWhite Ribbon UKKelly’s Cause FoundationThe Sunflower Scheme (Hidden Disabilities)Martyn’s Law (Protect Duty) – pending legislationTalking Hospitality is proudly supported by:Graphic Kitchen – creative storytelling for hospitality brandsLeisureJobs – the go-to recruitment platform for the industry

When we chat about the potential of AI in hospitality, one of the big ideas we dive into is the concept of agentic AI. Essentially, we’re talking about creating little digital helpers—think minions from Despicable Me—that can take on specific tasks, learn from context, and get better over time. Instead of just tossing queries at a model like ChatGPT and hoping for the best, these agents are designed to work within your organization’s unique environment, pulling from your specific data to provide accurate and relevant responses. In this eye-opening episode, we sit down with Matt Grimshaw, the founder of Youda, to explore how agentic AI is redefining the employee experience in hospitality—from onboarding to retention and everything in between.We unpack:🧠 What agentic AI actually is (think smart little digital minions)📲 How it automates repetitive HR admin and improves employee communication📉 Why it could reduce turnover by identifying root causes in real-time🌍 How multilingual access, personalisation, and data-driven insights reshape frontline engagement🛠️ And what businesses need to know before diving in—tech integration, GDPR, and AI hallucinations includedIf you’ve ever wished your employee handbook could talk, or your team had more time to focus on people, not paperwork—this is your episode.🎧 Listen now to discover how AI isn’t replacing HR—it’s enhancing it.Takeaways: Key Takeaways:1. Agentic AI = Personalised, Automated Support for TeamsAgentic AI works like a team of smart, task-specific “digital minions” that can automate everything from employment references to onboarding workflows—freeing up time for HR and managers to focus on people, not paperwork.2. It Doesn’t Just Save Time—It Unlocks Powerful InsightsBy embedding AI agents across employee touchpoints, businesses can generate rich data sets that help predict why people leave, what onboarding experiences work, and how to improve retention at scale.3. From Handbooks to Helpdesks—Instant, Accessible AnswersWhether it’s policies, training manuals, or recipes, employees can get what they need instantly via natural language queries—even in their preferred language. No more digging through PDFs or waiting days for a reply.4. GDPR-Friendly, With the Right Culture and ControlsAI’s potential is huge, but it must be implemented with care. Transparency, clear permissions, and building a culture of trust are vital when collecting employee data—especially with Gen Z’s data-savvy mindset.5. The Biggest Barrier? Legacy SystemsThe tech works—but if your rota, HR, or ATS systems don’t integrate well, it’ll hold you back. Future-proofing your tech stack is essential to get ahead of the AI curve.6. Start Small: Solve Annoying Problems FirstThe fastest wins come from removing admin headaches. Automate frustrating, repetitive tasks (like return-to-work forms or reference requests) to boost morale and free up time for strategic thinking.7. It’s Not Optional—It’s InevitableMatt’s advice? Don't wait. Within 18–24 months, organisations that aren’t using AI to enhance employee experience will be left behind. Early adopters are already pulling ahead.Links referenced in this episode:youda.coCompanies mentioned in this episode: Youda ChatGPT Graphic Kitchen Leisure Jobs

Hospitality is at the heart of what makes London the greatest city in the world, and in this episode, we're diving deep into that very idea! Jason shares his unforgettable encounter with Bill Clinton, who declared London the best city, sparking an inspiration that led to the creation of the London Lifestyle Awards. We chat about how these awards celebrate all the amazing experiences outside of work that make London shine, from top-notch restaurants to cozy coffee shops. With over 15 years of recognizing the best of the best, Jason gives us a behind-the-scenes look at how the awards evolved and adapted to the changing landscape of hospitality. So grab your favorite drink, sit back, and join us as we explore the vibrant world of London hospitality and the joy of celebrating it together!What does Bill Clinton, the Dorchester, and a passion for public recognition have in common? Jason Gale, founder of the London Lifestyle Awards, joins us for an unfiltered and inspiring look at how the capital’s hospitality scene is celebrated—and what still needs to change.In this episode, Jason shares how a conversation with the former US President sparked the creation of one of London’s most recognised consumer-voted awards. We unpack the rise of “competitive socialising”, the changing values of Gen Z diners, and the essential role of team celebration in staff retention. Jason also shares candid insights on navigating industry egos, how trends like wellness and one-venue nights are shaping the future, and why some hospitality awards risk becoming hollow when they operate on a pay-to-win model.This is a must-listen for hospitality leaders who believe in meaningful recognition, building loyal teams, and putting the public at the heart of what we do.Takeaways: Meeting Bill Clinton left a lasting impression and sparked a northerners' passion for London. The London Lifestyle Awards celebrate hospitality and the best experiences outside of work, uniting the public with businesses. Great hospitality is essential for London's appeal; without it, nobody would want to be here. The awards process allows the public to nominate and vote for their favourite businesses, creating a true celebration of excellence. Over the years, the hospitality industry has changed, with a rise in demand for entertainment alongside food and drink. 🤝 Thanks to Our Brand PartnersThis episode is brought to you by LeisureJobs and Graphic Kitchen.LeisureJobs connects top talent with the best hospitality roles.Graphic Kitchen brings bold hospitality stories to life through creative content.We’re proud to have them on board.

In this episode, Timothy and Joe are joined by the brilliant Akashia Carswell, CEO of London Talent and founder of Hive Cru, a new platform aiming to revolutionise temp recruitment in the hospitality sector.They dig into:Why the current recruitment model is brokenThe invisible cost of poor training and high turnoverHow Hive could reduce recruitment timelines from four months to four hoursThe impact of government legislation on young workers and apprenticeshipsWhy employers must change their mindset to attract and retain talentThe emotional toll of poor leadership and how better L&D can break the cycleFrom hard-earned stories to real-world solutions, this episode is a must-listen for every hospitality employer who’s said, “I just don’t have the time.”This episode is brought to you in partnership with Leisurejobs and Graphic Kitchen —thank you for supporting industry conversations that matter.Companies mentioned in this episode:London TalentHive

What does real allyship look like in hospitality — and why does it matter now more than ever?In this episode, recorded in front of a live audience, Talking Hospitality host Timothy R Andrews is joined by Tris Reid-Smith, founder of Pride Wide, for an urgent and inspiring conversation on LGBTQIA+ rights, representation, and the power of storytelling.We explore how toxic narratives are being weaponised against the queer community and why hospitality businesses have a unique role to play — not just in waving flags during Pride, but in creating truly inclusive, respectful spaces for both staff and guests all year round.From corporate pinkwashing to authentic engagement, Tris offers a candid take on what support really means, why equality improves business performance, and how you can get involved.Takeaways: In our podcast episode, we dive deep into the significance of Pride and how it continues to impact the hospitality industry, highlighting the importance of supporting the LGBTQIA community. Mass communication is key! We discuss how effective storytelling can shift public attitudes towards the LGBTQIA community and why this is crucial for societal change. We explore the idea that organizations need to embrace advertising as a tool for reaching target audiences, and there's no shame in selling the message of love and liberation. Training and empowering community members is essential; we believe that sharing skills with campaigners can help them effectively communicate their messages in hostile environments.

What happens when hospitality businesses keep saying “we support mental health” — but don’t back it up with action?In this eye-opening episode, we sit down with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause, the mental health charity changing how the industry supports its people — from the ground up.Rachel shares hard truths about performative wellbeing, what really makes a difference to staff, and why the most effective mental health support doesn’t have to cost the earth.In this episode:What businesses get wrong about mental health “awareness”Why rota consistency matters more than a free yoga classThe shocking gap between support offered vs actually usedHow better culture cut one hotel’s turnover from 85% to under 45%What employers can do this week to help their teams thriveWhy fear of losing staff shouldn't stop you from training themHow Kelly’s Cause partners with hospitality leaders to embed real changeWhether you’re running a kitchen or a multi-site group, this episode offers honest, actionable advice to create safer, healthier workplaces — without the fluff.💡 “It’s not your job to educate people about mental health. It’s your job to create a workplace that respects it.” — Rachel Kerr-Lapsley👉 Learn more or support their work at kellyscause.com📩 Email: hello@kellyscause.com📲 Follow on Instagram: @kellyscause🔗 Talking Hospitality donation link: https://www.kellyscause.com/donateTakeaways: It's crucial for employers to understand that mental health awareness has evolved significantly post-pandemic; employees today know more about mental health than ever before. Kelly's Cause is dedicated to providing tailored mental health support specifically for hospitality workers, founded in memory of a chef who tragically died by suicide. Employers should focus on practical tools and strategies to create a healthy workplace rather than merely raising awareness about mental health issues. Effective mental health support can save businesses money on recruitment and turnover by fostering a supportive and healthy work environment for employees. Links referenced in this episode:kellyscause.cominstagram.com/kellyscausetalkinghospitality.comCompanies mentioned in this episode: Kelly's Cause Mental Health First Aid England Hinge

In this powerful and personal episode, we speak with Matt Cameron, founder of TMC People Agency and co-founder of WellJam, who shares the story behind his mission to transform toxic hospitality workplaces into thriving ones.Matt opens up about his early years in hospitality, the pressure-cooker environments that almost cost him everything — and the moment that changed his life. Now, he's on a mission to help employers build people-first cultures that don't just retain staff, but genuinely help them thrive.We discuss:The silent burnout epidemic in hospitalityHow poor workplace culture nearly ended Matt’s lifeWhy many employer “wellbeing” perks miss the markWhat younger staff really want — and why it mattersPractical ways leaders can spot and stop toxic behavioursWhat it means to actually empower your teamWhy retention starts before Day OneThis is an honest, solutions-focused conversation every hospitality leader needs to hear.👉 Explore more episodes, blogs and training at www.talkinghospitality.com📲 Connect with Matt: thatmattcameron.com🙏 A big thank you to our brand partnersWe’re proud to be supported by two fantastic organisations:Graphic Kitchen – bringing hospitality stories to life with standout creative that cuts through the noise.LeisureJobs – connecting top talent with the best opportunities across the industryTakeaways: Matt's journey in hospitality shows the importance of mental health awareness in the workplace. Creating a supportive work environment can significantly boost employee retention and satisfaction. Work-life balance is often misunderstood; it should focus on improving the workplace culture, not just outside activities. Understanding individual employee needs is crucial for effective management in modern hospitality settings. Links referenced in this episode:mattcameron.comCompanies mentioned in this episode: TMC // Agency wellJam

In this special 50th episode of Talking Hospitality, we celebrate a major milestone — and pull back the curtain on the real story of starting (and sustaining) a podcast in our industry.Joined by a line-up of fellow hospitality podcasters, we talk candidly about the lessons we’ve learnt, the mistakes we made, the kit we’ve loved and hated, and the very human reasons that keep us hitting "record" week after week.Featuring:Mark McCulloch (Supersonic Marketing)Shell Righini (We Recover Loudly)Michael Tingsager (Hospitality Mavericks)Kieron Bailey (People on Purpose)Tracey RashidTimothy R AndrewsHosted by:Sarah Kettel & Phil Street (Hospitality Meets...)In this episode:Why most podcasts never make it past Episode 4 (and how we did)The honest truth about editing, kit, guests... and imposter syndromeHow to find your voice (and your why)Tips for getting started without blowing your budgetThe power of vulnerability – and why it’s okay to evolveHow hospitality voices are reshaping the industry one episode at a timeWhether you're dreaming of launching your own podcast, already hosting one, or just curious about what really happens behind the mic — this episode is full of insight, laughter, and straight-up real talk.Takeaways: Putting your voice out there takes a lot of bravery, especially in today's world. Over 95% of podcasts don't make it past their fourth episode, often due to boredom. It's essential to have a clear purpose for your podcast; otherwise, you might lose motivation. Editing podcasts can be a complex and time-consuming process, but it can also be rewarding. Choosing a niche for your podcast helps to define your audience and content focus. The podcast journey is full of unexpected connections and opportunities that can enrich your life. Companies mentioned in this episode: We Recovered Loudly Hospitality Mavericks Supersonic Marketing Propel Talking Hospitality Graphic Kitchen Leisure Jobs 🎧 Like what you hear?Subscribe, share it with someone who needs a nudge to press record, and don’t forget to check out our full library of episodes at www.talkinghospitality.com

In this vibrant episode of Talking Hospitality, recorded live at Zest Quest Asia 2024, hosts Timothy R. Andrews and Tracey Rashid meet Cyrus and Pervin Todiwala, the passionate founders behind Zest Quest Asia.This exciting conversation uncovers the story behind their mission to elevate Asian cuisine within the UK hospitality industry. Cyrus and Pervin explain their dedication to getting Asian culinary training onto the British curriculum, promoting authentic Asian cooking beyond stereotypes, and fostering homegrown talent. They reveal how Zest Quest Asia empowers young chefs through immersive competitions and international exposure, providing life-changing experiences.Listeners will discover:How Zest Quest Asia is shifting perceptions and overcoming barriers within hospitality education.The remarkable growth students demonstrate after just 24 hours of competition.Success stories highlighting previous winners who have advanced to prestigious roles, including opportunities in Tokyo and Michelin-starred kitchens.Why Cyrus and Pervin insist on UK residency for participants to ensure the benefits stay within Britain.Their inspiring vision for an inclusive hospitality industry accessible to all, irrespective of background.Takeaways:1.Elevating Asian Cuisine: Zest Quest Asia aims to integrate Asian culinary training into the British hospitality education curriculum, promoting authentic Asian dishes beyond common stereotypes.2.Developing Homegrown Talent: The initiative prioritises British residents to ensure skills and knowledge developed through Zest Quest Asia remain within the UK hospitality industry.3.Rapid Student Growth: Students participating in Zest Quest Asia competitions show significant skill and confidence improvements within just 24 hours, demonstrating the transformative power of hands-on experience.4.Real-Life Success Stories: Past winners of the competition have advanced into prestigious international positions, including opportunities in Michelin-starred restaurants and esteemed establishments in Tokyo.5.Inclusivity and Accessibility: Cyrus and Pervin advocate strongly for making hospitality careers accessible to everyone, irrespective of their background, thus helping to dismantle traditional barriers within the industry.Through engaging anecdotes and reflective insights, this episode captures both the struggles and successes of introducing Asian cuisine to mainstream hospitality education. Cyrus and Pervin also share heartfelt personal stories and reveal their continued commitment despite earlier setbacks.If you’re passionate about the future of hospitality, diversity, and the exciting evolution of Asian cuisine in Britain, this is an episode not to be missed