Talking Hospitality podcast

In this episode of Talking Hospitality, Timothy R Andrews and Joe McDonnell are joined by Olajide Alabi, one of the UK’s most engaging voices in Equality, Diversity & Inclusion — and Co-Founder of SISU, the People Experience Agency.Olajide breaks down what EDI really means in practice: how inclusion starts with belonging and psychological safety, why focusing on diversity alone misses the point, and what real leadership looks like when it’s human-centred and curious.In this episode:Why inclusion and equity matter more than diversity targetsThe dangers of “tick-box” EDI approachesHow psychological safety transforms culture and performanceWhy representation at the top still matters — and how to get thereThe business benefits of empathy, curiosity, and storytellingCompanies mentioned in this episode: TGI Fridays SISU Graphic Kitchen

In this very special audio-only bonus edition of Talking Hospitality (you won’t find it on YouTube), host Timothy R Andrews is joined once again by Tracey Rashid, returning to the mic for an inspiring conversation with Mex Ibrahim, co-founder of Women in the Food Industry.Mex shares how her organisation shines a spotlight on the stories and successes of women across every corner of the food world — from chefs and producers to entrepreneurs and policy leaders. She discusses the barriers women still face in hospitality, the power of visibility and storytelling, and why collaboration — not competition — is key to real progress.This episode also explores:The stories behind women like Asma Khan, Emma Heal (Lucky Saint), and Ramona Hazan (Ramona’s Kitchen)The importance of female leadership and allyship from menHow women can support each other through community, mentorship, and confidence-buildingA must-listen for anyone passionate about equality, representation, and creating lasting change across our industry.Takeaways: 1. Visibility drives changeYou can’t be what you can’t see. Sharing women’s stories across every area of hospitality helps others believe leadership and entrepreneurship are within reach — not reserved for a select few.2. Collaboration beats competitionProgress happens when women support one another and when men step up as allies. It’s about shared goals, not rivalries.3. Real barriers need practical fixes Long hours, childcare challenges, and menopause support aren’t abstract debates — they’re workplace realities that demand flexibility, empathy, and policy change.4. Ask, connect, and be boldFrom Andi Oliver to Emma Heal, the most successful women didn’t wait for permission — they reached out, asked for help, and built networks that lifted others up too.Companies & People mentioned in this episode: Women in the Food Industry Lucky Saint Ramona's Kitchen Tesco Asma Khan Andi Oliver Great British Chefs Links referenced in this episode:womeninthefoodindustry.comtalkinghospitality.comContact Mex via her Linkedin here

In this episode, we’re joined by Vince Kelly, manager of the Mayor’s Hospitality Skills Academy at Westminster Kingsway College, to talk about one of the biggest challenges facing the industry today — the skills gap.With 30 years’ experience as a chef and lecturer, Vince has seen the talent pipeline shrink first-hand. He shares how the Hospitality Skills Passport — a new initiative being developed in collaboration with UKHospitality, Springboard, and DWP — could revolutionise how people enter and progress within the sector.We explore the importance of standardising entry-level training, why mentorship matters, and how colleges, employers, and government need to work together to professionalise hospitality careers in the UK.It’s a must-listen for employers, educators, and anyone passionate about shaping the future of hospitality talent.Takeaways: Vince Kelly shares his extensive background as a chef and educator, emphasizing the importance of practical experience in hospitality education. There's a significant skills gap in the hospitality industry, with a pressing need for skilled workers to fill various roles. The hospitality skills passport is a new initiative aiming to standardize training and ensure that workers are job-ready, focusing on both front and back-of-house skills. Vince discusses the importance of mentorship and on-the-job training, stating that 70% of learning should occur in the workplace for effective skill development. The podcast highlights the diverse career paths available in hospitality, encouraging listeners to view it as a serious profession rather than just a part-time gig. Networking and collaboration among industry professionals are crucial for creating a supportive community that helps address the challenges faced by the hospitality sector. Links referenced in this episode:talkinghospitality.comgraphic kitchenleisure jobsccc westminsterCompanies mentioned in this episode: Westminster Kingsway College CCC Westminster Mayor's Hospitality Skills Academy UK Hospitality DWP Graphic Kitchen Leisure Jobs

In this episode, we tackle one of the most avoided topics in hospitality: tax. Whether you're self-employed, running a growing business, or just trying to make sense of payroll and forecasting, this conversation with Sema Ziler of Elan Tax is packed with straight-talking advice and practical insight.Sema joins Timothy and Joe to share what every hospitality professional should know about staying compliant, planning ahead, and avoiding costly mistakes — from inheritance tax and payroll penalties to the realities of managing cash flowWe also explore what separates a good accountant from a bad one, and why proactive financial advice is often the difference between growth and stress.It’s not just about tax returns — it’s about protecting your future.Plus, we sprinkle in some fun anecdotes about the common pitfalls and red flags that can signal it's time to call in the experts. Get ready for a light-hearted but informative chat that might just make tax season a little less taxing!👥 Supported by our brand partners:Graphic Kitchen – helping hospitality brands stand out through creative storytellingLeisure Jobs – connecting top talent with the best opportunities in hospitalityTakeaways: Sema Ziler from Elan Tax emphasizes how important tax mitigation is for hospitality businesses, potentially halving your tax bill. Understanding the basics of inheritance tax planning can save a business owner a ton of money, making cash flow management vital. Getting a dedicated accountant helps take the stress out of payroll and compliance, allowing business owners to focus on what they love. Proactive accountants can be game-changers for small businesses, keeping you informed about important deadlines and paperwork needed. To contact Sema directly please contact her on: sema.ziler@elantax.com quoting "Talking Hospitality"Links referenced in this episode:Talking HospitalityElan TaxCompanies mentioned in this episode: Elan Tax Graphic Kitchen LeisurejobsHMRC

What does it mean to reconnect with your culture through food — and why are so many people in hospitality paying attention to Sri Lankan cuisine right now?In this episode, we speak with Ranji Thangiah, co-founder of the Sri Lankan Culture Collective, about the personal journey that led her to start documenting recipes, stories, and memories after the loss of her father. What began as a way to process grief has grown into a powerful platform celebrating Sri Lankan identity in the UK — through food, conversation, and community.We reflect on the growing visibility of Sri Lankan food in the mainstream, the importance of distinguishing it from broader South Asian cuisine, and the role of supper clubs and independent producers in shaping the next wave of culinary leadership.This conversation explores culture, belonging, heritage, and why food can be a powerful way to preserve what matters — especially when it’s at risk of being forgotten.https://tootingmama.com/about-tooting-mama/

Safeguarding in hospitality should be more than just policy, it should be embedded in a business' culture. In this episode, we explore how training, awareness, and prevention can transform venues into safer spaces for both staff and guests.In this powerful episode of Talking Hospitality, we’re joined by Eren Bessim, Head of Training & Development at Safer Business Network, who brings frontline experience from the police force, festivals, and now the hospitality industry to tackle a critical subject: safeguarding.We dig into why safety training isn’t just about ticking boxes — it’s about changing the culture of your business. Eren shares eye-opening stories from venues where prevention and intervention made all the difference, from spiking and harassment to hidden disabilities and suicide prevention.We unpack the significance of schemes like Ask for Angela, WAVE (Welfare and Vulnerability Engagement), and the upcoming Martyn’s Law. You’ll hear how proactive training helps not only protect customers, but also can empower your team, improve retention, and strengthen the integrity of your entire operation.This is an urgent conversation for anyone working in hospitality today. "Safeguarding isn’t just a policy on the shelf — it’s the culture you build every shift, with every interaction."Eren BessimTakeaways:The importance of early intervention & preventionHow to identify vulnerability in venues“Ask for Angela” – what it really means & where it came fromWhat is WAVE training and how to use it across your businessPreparing for Martyn’s Law and why it mattersCultural changes vs one-off training sessionsHow safeguarding supports staff wellbeing and retentionReal-life stories of intervention that saved livesResources & Mentions:Safer Business Network: saferbusinesstraining.org.ukWhite Ribbon UKKelly’s Cause FoundationThe Sunflower Scheme (Hidden Disabilities)Martyn’s Law (Protect Duty) – pending legislationTalking Hospitality is proudly supported by:Graphic Kitchen – creative storytelling for hospitality brandsLeisureJobs – the go-to recruitment platform for the industry

When we chat about the potential of AI in hospitality, one of the big ideas we dive into is the concept of agentic AI. Essentially, we’re talking about creating little digital helpers—think minions from Despicable Me—that can take on specific tasks, learn from context, and get better over time. Instead of just tossing queries at a model like ChatGPT and hoping for the best, these agents are designed to work within your organization’s unique environment, pulling from your specific data to provide accurate and relevant responses. In this eye-opening episode, we sit down with Matt Grimshaw, the founder of Youda, to explore how agentic AI is redefining the employee experience in hospitality—from onboarding to retention and everything in between.We unpack:🧠 What agentic AI actually is (think smart little digital minions)📲 How it automates repetitive HR admin and improves employee communication📉 Why it could reduce turnover by identifying root causes in real-time🌍 How multilingual access, personalisation, and data-driven insights reshape frontline engagement🛠️ And what businesses need to know before diving in—tech integration, GDPR, and AI hallucinations includedIf you’ve ever wished your employee handbook could talk, or your team had more time to focus on people, not paperwork—this is your episode.🎧 Listen now to discover how AI isn’t replacing HR—it’s enhancing it.Takeaways: Key Takeaways:1. Agentic AI = Personalised, Automated Support for TeamsAgentic AI works like a team of smart, task-specific “digital minions” that can automate everything from employment references to onboarding workflows—freeing up time for HR and managers to focus on people, not paperwork.2. It Doesn’t Just Save Time—It Unlocks Powerful InsightsBy embedding AI agents across employee touchpoints, businesses can generate rich data sets that help predict why people leave, what onboarding experiences work, and how to improve retention at scale.3. From Handbooks to Helpdesks—Instant, Accessible AnswersWhether it’s policies, training manuals, or recipes, employees can get what they need instantly via natural language queries—even in their preferred language. No more digging through PDFs or waiting days for a reply.4. GDPR-Friendly, With the Right Culture and ControlsAI’s potential is huge, but it must be implemented with care. Transparency, clear permissions, and building a culture of trust are vital when collecting employee data—especially with Gen Z’s data-savvy mindset.5. The Biggest Barrier? Legacy SystemsThe tech works—but if your rota, HR, or ATS systems don’t integrate well, it’ll hold you back. Future-proofing your tech stack is essential to get ahead of the AI curve.6. Start Small: Solve Annoying Problems FirstThe fastest wins come from removing admin headaches. Automate frustrating, repetitive tasks (like return-to-work forms or reference requests) to boost morale and free up time for strategic thinking.7. It’s Not Optional—It’s InevitableMatt’s advice? Don't wait. Within 18–24 months, organisations that aren’t using AI to enhance employee experience will be left behind. Early adopters are already pulling ahead.Links referenced in this episode:youda.coCompanies mentioned in this episode: Youda ChatGPT Graphic Kitchen Leisure Jobs

Hospitality is at the heart of what makes London the greatest city in the world, and in this episode, we're diving deep into that very idea! Jason shares his unforgettable encounter with Bill Clinton, who declared London the best city, sparking an inspiration that led to the creation of the London Lifestyle Awards. We chat about how these awards celebrate all the amazing experiences outside of work that make London shine, from top-notch restaurants to cozy coffee shops. With over 15 years of recognizing the best of the best, Jason gives us a behind-the-scenes look at how the awards evolved and adapted to the changing landscape of hospitality. So grab your favorite drink, sit back, and join us as we explore the vibrant world of London hospitality and the joy of celebrating it together!What does Bill Clinton, the Dorchester, and a passion for public recognition have in common? Jason Gale, founder of the London Lifestyle Awards, joins us for an unfiltered and inspiring look at how the capital’s hospitality scene is celebrated—and what still needs to change.In this episode, Jason shares how a conversation with the former US President sparked the creation of one of London’s most recognised consumer-voted awards. We unpack the rise of “competitive socialising”, the changing values of Gen Z diners, and the essential role of team celebration in staff retention. Jason also shares candid insights on navigating industry egos, how trends like wellness and one-venue nights are shaping the future, and why some hospitality awards risk becoming hollow when they operate on a pay-to-win model.This is a must-listen for hospitality leaders who believe in meaningful recognition, building loyal teams, and putting the public at the heart of what we do.Takeaways: Meeting Bill Clinton left a lasting impression and sparked a northerners' passion for London. The London Lifestyle Awards celebrate hospitality and the best experiences outside of work, uniting the public with businesses. Great hospitality is essential for London's appeal; without it, nobody would want to be here. The awards process allows the public to nominate and vote for their favourite businesses, creating a true celebration of excellence. Over the years, the hospitality industry has changed, with a rise in demand for entertainment alongside food and drink. 🤝 Thanks to Our Brand PartnersThis episode is brought to you by LeisureJobs and Graphic Kitchen.LeisureJobs connects top talent with the best hospitality roles.Graphic Kitchen brings bold hospitality stories to life through creative content.We’re proud to have them on board.

In this episode, Timothy and Joe are joined by the brilliant Akashia Carswell, CEO of London Talent and founder of Hive Cru, a new platform aiming to revolutionise temp recruitment in the hospitality sector.They dig into:Why the current recruitment model is brokenThe invisible cost of poor training and high turnoverHow Hive could reduce recruitment timelines from four months to four hoursThe impact of government legislation on young workers and apprenticeshipsWhy employers must change their mindset to attract and retain talentThe emotional toll of poor leadership and how better L&D can break the cycleFrom hard-earned stories to real-world solutions, this episode is a must-listen for every hospitality employer who’s said, “I just don’t have the time.”This episode is brought to you in partnership with Leisurejobs and Graphic Kitchen —thank you for supporting industry conversations that matter.Companies mentioned in this episode:London TalentHive

What does real allyship look like in hospitality — and why does it matter now more than ever?In this episode, recorded in front of a live audience, Talking Hospitality host Timothy R Andrews is joined by Tris Reid-Smith, founder of Pride Wide, for an urgent and inspiring conversation on LGBTQIA+ rights, representation, and the power of storytelling.We explore how toxic narratives are being weaponised against the queer community and why hospitality businesses have a unique role to play — not just in waving flags during Pride, but in creating truly inclusive, respectful spaces for both staff and guests all year round.From corporate pinkwashing to authentic engagement, Tris offers a candid take on what support really means, why equality improves business performance, and how you can get involved.Takeaways: In our podcast episode, we dive deep into the significance of Pride and how it continues to impact the hospitality industry, highlighting the importance of supporting the LGBTQIA community. Mass communication is key! We discuss how effective storytelling can shift public attitudes towards the LGBTQIA community and why this is crucial for societal change. We explore the idea that organizations need to embrace advertising as a tool for reaching target audiences, and there's no shame in selling the message of love and liberation. Training and empowering community members is essential; we believe that sharing skills with campaigners can help them effectively communicate their messages in hostile environments.

What happens when hospitality businesses keep saying “we support mental health” — but don’t back it up with action?In this eye-opening episode, we sit down with Rachel Kerr-Lapsley, Managing Director of Kelly’s Cause, the mental health charity changing how the industry supports its people — from the ground up.Rachel shares hard truths about performative wellbeing, what really makes a difference to staff, and why the most effective mental health support doesn’t have to cost the earth.In this episode:What businesses get wrong about mental health “awareness”Why rota consistency matters more than a free yoga classThe shocking gap between support offered vs actually usedHow better culture cut one hotel’s turnover from 85% to under 45%What employers can do this week to help their teams thriveWhy fear of losing staff shouldn't stop you from training themHow Kelly’s Cause partners with hospitality leaders to embed real changeWhether you’re running a kitchen or a multi-site group, this episode offers honest, actionable advice to create safer, healthier workplaces — without the fluff.💡 “It’s not your job to educate people about mental health. It’s your job to create a workplace that respects it.” — Rachel Kerr-Lapsley👉 Learn more or support their work at kellyscause.com📩 Email: hello@kellyscause.com📲 Follow on Instagram: @kellyscause🔗 Talking Hospitality donation link: https://www.kellyscause.com/donateTakeaways: It's crucial for employers to understand that mental health awareness has evolved significantly post-pandemic; employees today know more about mental health than ever before. Kelly's Cause is dedicated to providing tailored mental health support specifically for hospitality workers, founded in memory of a chef who tragically died by suicide. Employers should focus on practical tools and strategies to create a healthy workplace rather than merely raising awareness about mental health issues. Effective mental health support can save businesses money on recruitment and turnover by fostering a supportive and healthy work environment for employees. Links referenced in this episode:kellyscause.cominstagram.com/kellyscausetalkinghospitality.comCompanies mentioned in this episode: Kelly's Cause Mental Health First Aid England Hinge

In this powerful and personal episode, we speak with Matt Cameron, founder of TMC People Agency and co-founder of WellJam, who shares the story behind his mission to transform toxic hospitality workplaces into thriving ones.Matt opens up about his early years in hospitality, the pressure-cooker environments that almost cost him everything — and the moment that changed his life. Now, he's on a mission to help employers build people-first cultures that don't just retain staff, but genuinely help them thrive.We discuss:The silent burnout epidemic in hospitalityHow poor workplace culture nearly ended Matt’s lifeWhy many employer “wellbeing” perks miss the markWhat younger staff really want — and why it mattersPractical ways leaders can spot and stop toxic behavioursWhat it means to actually empower your teamWhy retention starts before Day OneThis is an honest, solutions-focused conversation every hospitality leader needs to hear.👉 Explore more episodes, blogs and training at www.talkinghospitality.com📲 Connect with Matt: thatmattcameron.com🙏 A big thank you to our brand partnersWe’re proud to be supported by two fantastic organisations:Graphic Kitchen – bringing hospitality stories to life with standout creative that cuts through the noise.LeisureJobs – connecting top talent with the best opportunities across the industryTakeaways: Matt's journey in hospitality shows the importance of mental health awareness in the workplace. Creating a supportive work environment can significantly boost employee retention and satisfaction. Work-life balance is often misunderstood; it should focus on improving the workplace culture, not just outside activities. Understanding individual employee needs is crucial for effective management in modern hospitality settings. Links referenced in this episode:mattcameron.comCompanies mentioned in this episode: TMC // Agency wellJam

In this special 50th episode of Talking Hospitality, we celebrate a major milestone — and pull back the curtain on the real story of starting (and sustaining) a podcast in our industry.Joined by a line-up of fellow hospitality podcasters, we talk candidly about the lessons we’ve learnt, the mistakes we made, the kit we’ve loved and hated, and the very human reasons that keep us hitting "record" week after week.Featuring:Mark McCulloch (Supersonic Marketing)Shell Righini (We Recover Loudly)Michael Tingsager (Hospitality Mavericks)Kieron Bailey (People on Purpose)Tracey RashidTimothy R AndrewsHosted by:Sarah Kettel & Phil Street (Hospitality Meets...)In this episode:Why most podcasts never make it past Episode 4 (and how we did)The honest truth about editing, kit, guests... and imposter syndromeHow to find your voice (and your why)Tips for getting started without blowing your budgetThe power of vulnerability – and why it’s okay to evolveHow hospitality voices are reshaping the industry one episode at a timeWhether you're dreaming of launching your own podcast, already hosting one, or just curious about what really happens behind the mic — this episode is full of insight, laughter, and straight-up real talk.Takeaways: Putting your voice out there takes a lot of bravery, especially in today's world. Over 95% of podcasts don't make it past their fourth episode, often due to boredom. It's essential to have a clear purpose for your podcast; otherwise, you might lose motivation. Editing podcasts can be a complex and time-consuming process, but it can also be rewarding. Choosing a niche for your podcast helps to define your audience and content focus. The podcast journey is full of unexpected connections and opportunities that can enrich your life. Companies mentioned in this episode: We Recovered Loudly Hospitality Mavericks Supersonic Marketing Propel Talking Hospitality Graphic Kitchen Leisure Jobs 🎧 Like what you hear?Subscribe, share it with someone who needs a nudge to press record, and don’t forget to check out our full library of episodes at www.talkinghospitality.com

In this vibrant episode of Talking Hospitality, recorded live at Zest Quest Asia 2024, hosts Timothy R. Andrews and Tracey Rashid meet Cyrus and Pervin Todiwala, the passionate founders behind Zest Quest Asia.This exciting conversation uncovers the story behind their mission to elevate Asian cuisine within the UK hospitality industry. Cyrus and Pervin explain their dedication to getting Asian culinary training onto the British curriculum, promoting authentic Asian cooking beyond stereotypes, and fostering homegrown talent. They reveal how Zest Quest Asia empowers young chefs through immersive competitions and international exposure, providing life-changing experiences.Listeners will discover:How Zest Quest Asia is shifting perceptions and overcoming barriers within hospitality education.The remarkable growth students demonstrate after just 24 hours of competition.Success stories highlighting previous winners who have advanced to prestigious roles, including opportunities in Tokyo and Michelin-starred kitchens.Why Cyrus and Pervin insist on UK residency for participants to ensure the benefits stay within Britain.Their inspiring vision for an inclusive hospitality industry accessible to all, irrespective of background.Takeaways:1.Elevating Asian Cuisine: Zest Quest Asia aims to integrate Asian culinary training into the British hospitality education curriculum, promoting authentic Asian dishes beyond common stereotypes.2.Developing Homegrown Talent: The initiative prioritises British residents to ensure skills and knowledge developed through Zest Quest Asia remain within the UK hospitality industry.3.Rapid Student Growth: Students participating in Zest Quest Asia competitions show significant skill and confidence improvements within just 24 hours, demonstrating the transformative power of hands-on experience.4.Real-Life Success Stories: Past winners of the competition have advanced into prestigious international positions, including opportunities in Michelin-starred restaurants and esteemed establishments in Tokyo.5.Inclusivity and Accessibility: Cyrus and Pervin advocate strongly for making hospitality careers accessible to everyone, irrespective of their background, thus helping to dismantle traditional barriers within the industry.Through engaging anecdotes and reflective insights, this episode captures both the struggles and successes of introducing Asian cuisine to mainstream hospitality education. Cyrus and Pervin also share heartfelt personal stories and reveal their continued commitment despite earlier setbacks.If you’re passionate about the future of hospitality, diversity, and the exciting evolution of Asian cuisine in Britain, this is an episode not to be missed

This week, we’re joined by Bruce and Paramjit Nagra, the brilliant minds behind Crazy Gin — the world’s first British-Asian gin. What started as a late-night idea over a bottle of wine (and a sink full of dishes) turned into a bold, exciting spirits brand that’s now featured in the likes of Harvey Nichols and Tamarind.In this episode, we talk about:Why starting a business is all about small steps, not giant leapsThe danger of perfectionism and how it can keep your idea stuck in your headTaking inspiration from your heritage and turning it into something completely newWhat it really takes to break into top-tier restaurants and barsThe power of storytelling through flavour – and why Crazy Gin is far from “just another gin”What happens when your product is too authentic for some venuesBruce and Paramjit get candid about their journey – the doubts, the cultural pressures, and the little wins that added up to big shifts. There's honesty, humour, and a whole load of practical advice for anyone thinking, "Could I really do this?"Whether you're launching your own brand, shaking up your career, or just need a nudge to finally press go on that idea you’ve been sitting on – this one’s for you.Takeaways:Don’t wait for the “right time” – it rarely comes.Perfectionism is often just fear in disguise.Flavour can be a vehicle for storytelling – don’t be afraid to lead with identity.Getting feedback early, even when things aren’t polished, is how you grow.Building the right partnerships can open unexpected doors.You belong in the room – even if others try to tell you otherwise.Find Out More:TalkingHospitality.com – more episodes, blogs & coursesCrazy GinBe Inclusive HospitalityHarvey NicholsTattuTamarindOur brand partners: Graphic Kitchen & Leisure Jobs

This episode is in an examination of the evolving nature of professional relationships and the significance of mentorship as a means of preserving institutional knowledge. With thanks to brand partners Graphic Kitchen and Leisurejobs for their support in this episode.This episodes guest, Kieron Bailey suggests that the hospitality industry must recognise the intrinsic value of older employees—not merely as relics of a bygone era but as vital contributors to the ongoing narrative of service excellence. The conversation highlights the critical need for older professionals to engage with younger counterparts, fostering a symbiotic relationship where knowledge is shared, and new ideas are cultivated. Kieron’s reflections on his own journey illustrate a personal commitment to mentorship, where he aspires to empower others while simultaneously learning from their fresh perspectives. This duality is essential for the advancement of the industry, as it encourages a culture where both seasoned veterans and nascent talents can flourish together. It's time for the hospitality sector to embrace a holistic approach to professional development—one that values experience while remaining open to innovation—ultimately reinforcing the notion that age is not a barrier to success, but a conduit for growth and collaboration.Takeaways: The challenge of age in hospitality is a significant concern for many individuals over 50, particularly in terms of perceived value and relevance in the industry. Younger generations, such as Gen Z and Gen Alpha, face their own challenges related to self-esteem and self-talk, which can be detrimental to their mental health. Experience in older generations is invaluable, particularly in mentoring and teaching younger individuals who may lack practical decision-making skills. Effective communication across generational divides is crucial, as it can bridge the gap between differing perspectives and foster a more cohesive work environment. Empowerment of younger employees is essential; fostering a culture where they feel capable of making decisions can lead to more successful outcomes. The importance of self-awareness and managing one's internal dialogue is critical for all ages, as it significantly impacts mental well-being and professional performance. Links referenced in this episode:Graphic KitchenLeisureJobsHam Yard HotelYouda Imperial Hotel Group Wagamama Hospitality Mavericks LinkedinIf you're interested in the subjects discussed here, why not check out this episode with Jill Whittaker

The biggest challenge in the hospitality industry today is delivering a memorable experience for guests, as discussed by the hosts in this engaging podcast episode and the first of season 5.New host Joe McDonnell highlights that while the industry excels at opening new venues and crafting enticing menus, it often struggles with the execution and follow-through necessary to create truly unforgettable moments. This episode also introduces Joe, bringing a wealth of experience from his global journey through the hospitality world, including insights from premium restaurants and five-star hotels. Tracey Rashid and Timothy R. Andrews join Joe in exploring the importance of attention to detail and the need for venues to connect the dots between their big ideas and the actual guest experience. As the podcast gears up for an exciting season 5, the hosts share their commitment to innovating and adapting to the ever-evolving landscape of hospitality.The podcast delves into the pressing challenges faced by the hospitality industry today, with a particular focus on the need to deliver exceptional guest experiences. Joe McDonnell, the new co-host, shares his insights on the current state of hospitality, emphasizing that while the industry excels at opening new venues and designing appealing concepts, it often fails to execute these ideas effectively. This disconnect can lead to guest experiences that fall short of expectations, especially in a time when many people prefer the comforts of home. Joe argues that to compete, hospitality businesses must prioritise creating unforgettable experiences that blend attention to detail with innovative ideas, thus ensuring that guests feel valued and excited to return.The episode also marks a significant moment for the podcast, as Timothy R. Andrews and Tracey Rashid share their enthusiasm for the upcoming season, which promises to bring fresh content and new formats. They highlight the importance of listener feedback in shaping the direction of the show and express excitement about Joe's participation. His diverse background in hospitality—from working in bars as a school student to managing premium venues—adds a rich layer to the conversation, underscoring the rewarding yet challenging nature of the industry. Joe's desire to be a 'force for good' within hospitality resonates throughout the discussion, portraying a hopeful outlook for its future.As the episode draws to a close, the hosts invite listeners to engage with the podcast actively, sharing their thoughts on topics they wish to explore. They reinforce their commitment to fostering a sense of community among hospitality professionals and to providing a platform for sharing valuable insights. The episode captures the essence of collaboration and innovation in hospitality, setting the stage for an exciting season ahead, where both the hosts and listeners can contribute to a vibrant dialogue about the industry's evolution.Takeaways: The biggest challenge in hospitality currently is delivering memorable experiences for guests. While the industry excels at opening new venues, it struggles with consistently following through on concepts. Attention to detail is crucial, but it must be balanced with creating unforgettable experiences. Many people prefer staying home because they can replicate restaurant experiences themselves more easily. Connecting creative ideas with practical execution is the key to success in hospitality. The upcoming season promises exciting changes, including a new format and more engaging content. Further Resources:For more insights, visit the Talking Hospitality Blog: 

SummaryIn the first ever unedited episode since episode 1, join us for the finale of Season Four. Tracy Rashid and Timothy R. Andrews reflect on the amazing journey they've had recording the season. They express their gratitude to the guests and listeners who have supported them. The hosts discuss the filming of Zest Quest Asia and the evolution of the podcast, from online interviews to future Vox Pox formats. They also share their favourite episodes and highlight the impact the podcast has had on them as hosts, but also to listeners who have shared their stories.The episode concludes with a teaser for Season Five and the announcement of a short break.Unedited. Unabridged. Warts n All. Wrapped in a theme tune.TakeawaysExpress gratitude to guests and listeners for their support.Reflect on the evolution of the podcast and the filming of special episodes.Highlight favorite episodes and the impact the podcast has had on listeners.Tease Season Five and announce a short break.Chapters00:00 Season Four Wrap-Up01:34 Filming ZestQuest Asia03:53 Appreciation for Guests and Listeners06:20 Every Voice Can Shape the Future08:45 Favourite Episodes09:21 Future Growth and Audience Input10:21 Impact of the Podcast10:50 Taking a Short Break11:20 Season Five Teaser

Women leadership in the hospitality industry remains a significant issue, with women holding less than 40% of managerial positions despite making up a large portion of the workforce. This podcast dives deep into the challenges faced by women in hospitality leadership roles and explores actionable solutions to empower them. Hosts Timothy R. Andrews and Tracy Rashid are joined by industry leaders Monica Orr, Marcia Bennett, Michelle Raghini, and Michelle Moreno, who share their personal journeys and insights on fostering an environment conducive to female advancement. The conversation highlights the necessity of mentorship, networking, and creating supportive communities to boost confidence among women in the field. As they reflect on their experiences, the guests emphasize the importance of breaking down barriers and encouraging more women to pursue leadership opportunities in hospitality.Ever wondered why, in an industry powered by women, so few reach the top? Join us as we unravel the complexities of female leadership in hospitality, with stories that inspire, challenges that resonate, and solutions that empower. This isn't just a conversation; it's a movement towards a more inclusive future. Tune in to be part of the change.In this compelling episode of Talking Hospitality, hosts Timothy R. Andrews and Tracey Rashid are joined by a stellar lineup of guests: Monica Or, Marsha Barnett, Michelle Moreno and Shell Righini. Together, they tackle the pressing issue of Women Leadership in Hospitality, shedding light on the challenges and opportunities for female leaders in the sector.Why You Should Listen:If you're passionate about fostering a more inclusive and equitable hospitality industry, this episode is a must-listen. It's not just a conversation; it's a call to action for everyone in the industry to reflect on how we can support and empower women to climb the leadership ladder. With insights from women who've navigated these challenges firsthand, you'll be inspired to make positive changes in your own professional environment.Key Points of Interest:Underrepresentation of Women in Leadership: Despite women constituting a significant portion of the hospitality workforce, their presence in managerial and executive roles is disproportionately low.Breaking Barriers: The episode explores how societal expectations and industry norms create barriers for women, and what can be done to dismantle these obstacles.Empowerment through Education: Monica Or's journey from a hospitality professional to a bestselling author and educator highlights the power of knowledge and mentorship in empowering the next generation of female leaders.Creating Support Networks: Shell Righini's transition from frontline hospitality roles to advocating for mental health and inclusivity underscores the importance of support networks and mentorship.Visibility and Representation: The guests discuss the critical role of visibility and representation in inspiring and empowering women to pursue leadership roles.Challenges and Solutions: Real-life examples of overcoming gender biases and practical solutions for creating a more inclusive industry are shared.The Power of Networking: The episode emphasizes the importance of networking and mentorship in advancing one's career and fostering a community of support among women in hospitality.This episode of Talking Hospitality is more than just a discussion; it's a beacon of hope and a roadmap for aspiring female leaders in the hospitality industry. By highlighting the challenges, celebrating the successes, and offering tangible solutions, it serves as a valuable resource for anyone committed to fostering diversity and inclusion in their professional sphere. Let's take these insights and turn them into action, for a hospitality industry where everyone has

Episode 43, Season 4 of Talking Hospitality marks a significant transition as we bid a heartfelt farewell to Sarah Kettel, the original host and founder, who has been an integral part of the podcast for 32 episodes across four seasons. Timothy R. Andrews and Tracey Rashid take us on a reflective journey through Sarah's impactful tenure, her beginnings in the hospitality industry, and her motivations behind the podcast. As Sarah steps down, she shares her current endeavours and leaves us with valuable insights and advice for hospitality professionals.Why You Should ListenThis episode is not just a farewell; it's a celebration of Sarah's contributions and a testament to the resilience and passion that define the hospitality industry. Listeners will gain an intimate look into the origins of Talking Hospitality, the challenges and triumphs faced along the way, and the future direction of the podcast. It's a must-listen for those in the industry seeking inspiration, insight, and a sense of community.Key Points of InterestOrigins and Impact: Learn how the podcast was born out of a desire to highlight the positive stories in hospitality during the challenging times of the pandemic.Sarah's Hospitality Journey: From her first job in a seaside town to launching a catering company, Sarah's path is a rich source of inspiration.Philosophy of Hospitality: Sarah discusses the unique, soul-touching aspect of hospitality, emphasising its holistic and empathetic nature.Technological Trends: With Sarah's current focus on helping restaurants launch for delivery, listeners will appreciate her insights into the evolving landscape of hospitality and technology.Advice for Professionals: Sarah's parting advice encourages hospitality professionals to embrace change, highlighting the industry's opportunities for growth and innovation.ConclusionAs we close this chapter with Sarah Kettel, we're reminded of the power of storytelling, the importance of community, and the ever-evolving nature of the hospitality industry. This episode is a beacon for hospitality professionals everywhere, encouraging us to pursue our passions, embrace change, and continue making a difference in the lives of others. Sarah may be stepping down, but her legacy and the lessons she shared will continue to inspire and guide us. Stay tuned for more insightful conversations here on Talking Hospitality, where the journey of learning and growth goes on.