Return to Service

In this episode of the Return to Service podcast, Chris Heine sits down with Hayden Lowe, Vice President of Aviation Fabricators (AvFab), to explore the intricate world of aviation component manufacturing. Discover the unique challenges faced by AvFab, from navigating the complexities of certified repair stations to innovating within the constraints of STC PMA manufacturing. Hayden shares insights into the strategic decisions that have shaped AvFab's journey, including the importance of diversification and the role of strong industry relationships in identifying and solving emerging problems. Chapters: 00:00 Introduction to AvFab and Its History 04:55 Understanding AvFab's Business Model 09:55 Customer Relationships and Problem Solving 14:49 Product Development and Feedback Mechanisms 20:04 Challenges in Manufacturing and Market Research 25:04 Cash Flow and Business Opportunities 29:32 Navigating Revenue Challenges 34:18 Strategic Shifts in Business Focus 39:50 Team Dynamics and Morale During Crisis 46:39 Lessons in Decision-Making and Leadership

In this episode, we delve into the groundbreaking integration between ExecAire and MedAire, a collaboration that is revolutionizing flight operations. Join Patrick O'Brien, Director of Flight Operations at ExecAire, as he discusses how this partnership leverages cutting-edge technology to provide pilots with real-time, curated security and medical data. Discover how this integration not only enhances operational efficiency but also ensures the safety and well-being of high-net-worth clients and crew members worldwide. Tune in to learn about the innovative Fly ExecAire app and how it seamlessly delivers critical information, transforming the landscape of business aviation. Chapters: 00:00 Introduction to ExecAire and MedAire 02:50 Understanding MedAire's Services and Integration 05:52 Challenges in Business Aviation Security 09:09 Utilizing Technology for Risk Assessment 11:56 Streamlining Access to Security Data 15:08 Enhancing Pilot Workflow with Integrated Apps 18:00 Adapting to Changing Conditions in Aviation 21:02 The Importance of Real-Time Updates 23:50 Conclusion and Future of Aviation Security 27:24 Curated Notifications for Pilots 29:15 Technology's Role in Risk Management 32:43 Proactive Client Communication 34:45 Navigating Notification Fatigue 35:09 Real-World Risk Mitigation Examples 39:29 The Importance of Data Integration 44:49 The Future of Aviation Operations

In this episode of Return to Service, we sit down with Wade Hall, logistics manager at Clemens Aviation, to explore how the company scaled its MRO business. We delve into the evolution of Clemens Aviation from a small charter management firm to a comprehensive aviation service provider with 130 employees. Wade shares insights on managing rapid growth, implementing efficient systems, and overcoming challenges in inventory and invoicing. We discuss the importance of project-based financial assessments and how Clemens Aviation identifies profitable ventures. Tune in to learn about the strategic decisions that have driven Clemens Aviation's success in the competitive aviation industry.

In this episode of the Return to Service podcast, host Chris Heine interviews Brett Boatenreiter, owner of PMX Aviation, about the unique challenges and logistics of AOG (Aircraft on Ground) maintenance in Hawaii. Brett shares insights into the operations of PMX Aviation, the impact of COVID-19 on their services, and the realities of running an aviation business in such a remote location. He discusses the importance of adaptability, innovative solutions for aircraft repairs, and the transition from technician to business owner.

In this episode of Return to Service, I sit down with Matt Farrell, Director of Marketing at Aero-Mach Labs Inc., to explore the intricacies of modern MRO practices in aviation. We delve into Aero-Mach Labs Inc.'s diverse operations, from power plant indicators to static wicks, and discuss their strategic acquisitions aimed at enhancing manufacturing and distribution capabilities. Matt sheds light on the challenges of labor shortages, parts availability, and supply chain dynamics, and how Aero-Mach Labs Inc. navigates these hurdles with agility and foresight. We also touch on the importance of cross-training and maintaining strong industry relationships to ensure seamless operations. Join us as we uncover how Aero-Mach Labs Inc. continues to uphold aviation safety standards while adapting to the evolving landscape.

In this episode of the Return to Service podcast, Chris Heine interviews Bill Giannetti, Founder and President of FlightStar, discussing the company's journey from a small flight school to a successful aviation business. Bill shares insights on their growth philosophy, the challenges of workforce recruitment in the MRO industry, and the importance of adapting to change. He also talks about the new hangar project and the company's commitment to providing a great work environment for employees. NBAA: Flightstar will be at West Hall Booth 3041 EBIS Software will be at West Hall Booth 2621 with Tronair Chapters 00:00 The Journey of FlightStar: From Humble Beginnings to Success 05:23 Growth Philosophy: Embracing Opportunities and Challenges 10:09 Building for the Future: The New Hangar Project 14:41 Navigating Workforce Challenges in the MRO Industry 19:49 Adapting to Change: Lessons from 45 Years in Business 24:48 The Drive for Continuous Growth and Improvement 30:32 Leadership and Empathy: Building a Strong Company Culture

Ron Jennings, VP of Sales at Premier Aviation Services joins the Return To Service Podcast to discuss the transition from Stevens Aviation to Premier Aviation Services, the importance of understanding the customer base, and strategies for engaging existing customers. Ron shares insights on the current state of the MRO market, the significance of building relationships, and the future prospects for the company. NBAA: Premier Aviation Services will be at the Titan Fuel Service Booth 1641 EBIS Software will be at West Hall Booth 2621 with Tronair Chapters 00:00 Introduction to Premier Aviation Services 03:05 Transition from Stevens Aviation to Premier 06:07 Understanding Customer Base and Market Position 09:05 Engaging Existing Customers 11:54 Building Relationships and Company Identity 14:57 Future Prospects and Service Offerings

In this episode of the Return to Service podcast, Chris Heine speaks with Alfredo Garcia, Director of Sales and Business Development for ACI Jet MRO. They discuss the challenges faced by MROs, particularly in terms of supply chain issues and the importance of transparency with customers. Alfredo emphasizes the need for education and trust in customer relationships, as well as the significance of engaging the next generation of technicians through industry associations. The conversation also touches on the stress faced by aircraft managers and the importance of creating a supportive environment for them. NBAA: ACI Jet will be at West Hall Booth 2169 EBIS Software will be at West Hall Booth 2621 with Tronair Chapters 00:00 Introduction to ACI Jet MRO and Challenges Faced 02:54 Navigating Supply Chain Issues and Customer Education 05:53 The Importance of Transparency in MRO Operations 08:56 Engaging the Next Generation of Technicians 12:07 Creating a Supportive Environment for Aircraft Managers 15:05 Conclusion and Future Initiatives

In this episode of the Return to Service podcast, host Chris Heine speaks with Steve Tubbs and Humberto Zuluaga from X1 about the evolving landscape of FBOs in the aviation industry. They discuss the challenges faced by FBOs, including data management issues and the need for modern technology solutions. The conversation highlights X1's innovative products, such as the Single Point Device, which aims to streamline operations and improve efficiency. The episode also touches on the importance of accurate data management and the future developments planned for X1's offerings. NBAA: X1-FBO will be at West Hall Booth 3053 EBIS Software will be at West Hall Booth 2621 with Tronair Chapters 00:00 Introduction to X1 and the FBO Landscape 03:09 Challenges in the FBO Industry 05:54 Innovative Solutions: The SinglePoint Device 08:53 Automation and Efficiency in FBO Operations 12:00 The Importance of Accurate Data Management 15:01 Future Developments and Enhancements at X1

We're joined by Joe Peebles of JP Aerotechnics, and AOG company focused on supporting a majority of the major 135 charter operators throughout the US. Joe is also the Founder of Higher Vets, a non-profit aimed at helping returning veterans get reacclimated to life at home, finding jobs, and building a support network.

Greg Johnson, CEO of Tuvoli, joins to discuss the company's focus on enhancing charter sales and payment processing for the aviation industry. He outlines the challenges faced by charter operators and brokers, particularly in customer interactions and payment workflows. Greg walks through Tuvoli's innovative solutions that streamline these processes, improve efficiency, and integrate seamlessly with existing scheduling software. He also highlights the growth of Tuvoli's marketplace and the advanced lead generation tools available for charter operators. NBAA: Tuvoli will be at West Hall Both 3201 EBIS will be at West Hall Booth 2621 with Tronair Chapters: 00:00 Introduction to Tuvoli and Its Mission 02:50 Challenges in Charter Sales and Payment Processing 06:02 Streamlining Payment Workflows for Charter Operators 08:57 Integrating with Scheduling Software for Efficiency 12:00 Innovations and Future Directions at NBAA

Greg Heine, SVP of JSSI Maintenance Software joins us to discuss the evolution of JSSI over 35 years, the role of Traxall in the JSSI maintenance ecosystem, challenges faced by customers in aircraft maintenance management, and the importance of navigating change during technology implementation. They also share insights on successful software implementations and look ahead to the upcoming NBAA event. JSSI will be at West Hall Booth 2629 - Booth reception will be Wednesday night at the show EBIS will be at West Hall Booth 2621 with Tronair Chapters: 00:00 Introduction to JSSI and Its Evolution 02:04 Traxxall's Role in the JSSI Ecosystem 04:19 Challenges in Aircraft Maintenance Management 08:12 Navigating Change in Maintenance Processes 10:09 Lessons from Past Implementations 14:31 Looking Ahead to NBAA

Andy Yanka, VP of Aircraft Services for the Axcess Group and Moyer Aviation joins to discuss the steps they took to successfully roll out their work order and parts management system. In this episode, we sit down with Andy Yanka, VP of Aircraft Services for the Axcess Group and Moyer Aviation. As an EBIS customer, Andy has been great to work with, and the more we learned about how he implemented the software, it was a no-brainer to have him on to walk through the process. This is valuable insight for any leader in the MRO space considering making a change to their current work order management system. It's a big undertaking and can seem daunting, but Andy's approach made it as smooth as possible. In this episode, we discuss: • How Andy assessed their internal challenges and developed requirements for vendors and solutions • How he built his criteria and assess which vendor would work best for their operation • How he mapped out current processes, ran trial periods and implemented in phases • How he supported his team during go-live • How he invested in the tools to unlock hidden efficiencies within their operation If you're interested in exploring the same process for your operation, we have two resources you may find useful: Maintenance Efficiency Assessment: https://www.ebiscloud.com/quiz Webinar: Do More With Less: 5 Steps to Increasing Technician Efficiency: https://www.ebiscloud.com/do-more-with-less-5-steps-to-increasing-technician-efficiency

In this episode of the Return to Service podcast, host Santosh Nachu sits down with Ben Reeves, Vice President of Sales at PowerStow, to explore the company’s innovative roller track system, designed to eliminate the need for manual baggage handling on aircraft. They delve into the importance of reducing workplace injuries in the baggage handling industry and how technology is enhancing equipment reliability and maintenance. Ben also shares his retirement plans and passion for boating. Finally, they look ahead to the GSE Expo in Europe and the significance of networking and fostering industry relationships in the GSE industry.

Aspire MRO and Launch Technical Workforce Solutions are working together on a large project to convert triple sevens from passenger to freighter. The demand for these conversions is driven by the aging wide body fleet and the need for more efficient and environmentally friendly aircraft. The project involves extensive engineering and installation work, with Mammoth handling the engineering and parts acquisition and Aspire MRO handling the installations. The process of getting the STC and engineering done takes several months, and once that is completed, the production phase begins. Aspire MRO is focused on creating a culture that attracts and retains talented technicians, and they are also prioritizing diversity in their workforce. Aspire MRO and Launch Technical Workforce Solutions have formed a successful partnership based on trust, collaboration, and a shared culture. Aspire MRO provides maintenance, repair, and overhaul services for the aviation industry, while Launch Technical Workforce Solutions supplies skilled technicians. The key to their success lies in attracting and retaining the right people, paying competitive rates, offering overtime opportunities, and providing a path to promotion and leadership. The companies have also embraced digitalization, going paperless and implementing efficient processes that improve productivity and accountability. The culture of respect, fairness, and collaboration is a driving force behind their success. Takeaways The demand for triple seven conversions from passenger to freighter is driven by the aging wide body fleet and the need for more efficient and environmentally friendly aircraft. The conversion process involves extensive engineering and installation work, with Mammoth handling the engineering and parts acquisition and Aspire MRO handling the installations. The process of getting the STC and engineering done takes several months, and once that is completed, the production phase begins. Aspire MRO is focused on creating a culture that attracts and retains talented technicians, and they are also prioritizing diversity in their workforce. The partnership between Aspire MRO and Launch Technical Workforce Solutions is built on trust, collaboration, and a shared culture. Attracting and retaining the right people is crucial for success, and this is achieved through competitive pay rates, overtime opportunities, and a clear path to promotion and leadership. Digitalization and efficient processes have improved productivity and accountability within the companies. The culture of respect, fairness, and collaboration is a driving force behind the success of Aspire MRO and Launch Technical Workforce Solutions. Chapters 00:00 Introduction and Background 03:12 Demand for Triple Seven Conversions 06:43 The Engineering and Installation Process 09:21 From STC to Production 14:38 Tackling the Technician Shortage 24:55 Building a Successful Partnership Based on Trust and Collaboration 38:50 Embracing Digitalization for Improved Efficiency 45:32 A Culture of Respect, Fairness, and Collaboration

Summary: In this episode, Rick Ochs, CEO of Spirit Aeronautics, joins with Chris to delve into critical aspects of running a successful FAA Part 145 avionics shop. They discuss what it takes to create an environment where technicians can thrive and open and honest discussions can lead to innovative breakthroughs and solutions. The conversation highlights the ever-changing industry of aircraft avionics, the new solutions available from providers like Starlink, OneWeb and Gogo, and the upcoming obsolescence of air to ground internet connectivity on nearly 3,000 business jets by the end of 2025. They cover what it takes to create strong relationships with OEM avionics providers, and how that strong relationship is mutually beneficial to the OEM, avionics provider and the customer. Rick also discusses his involvement with the Youth Aviation Adventure Program, which aims to inspire and educate young people about aviation careers. Takeaways • Flight operations quality assurance (FOQA) is a powerful tool for analyzing aircraft data and improving safety and maintenance. •Partnerships and collaborations are crucial for bridging technology gaps and driving innovation in the aviation industry. Creating a positive work environment and fostering a culture of teamwork and learning is crucial for the success of an avionics shop. •Obsolescence is a major challenge in the avionics industry, and constant upgrades and solutions are necessary to keep up with technological advancements. •Partnership relationships with OEMs are important for managing and maintaining avionics systems. •The Youth Aviation Adventure Program is a valuable initiative that inspires and educates young people about careers in aviation.

Tim Wade, Director of Environmental Health and Safety for FlexJet, discusses the importance of a strong safety reporting system and the processes he implemented at Constant Aviation and FlexJet. He emphasizes the need for easy and streamlined reporting, utilizing QR codes and online forms. Tim also highlights the value of data in identifying trends and making improvements, as well as the importance of building trust and a reporting culture within the organization. He shares insights on metrics, risk assessments, and the role of leadership in promoting safety. Takeaways Implementing a streamlined safety reporting system, such as QR codes and online forms, can encourage employees to report incidents and hazards more easily. Data analysis is crucial in identifying trends and making improvements in safety practices. Building trust and a reporting culture within the organization is essential for effective safety reporting. Metrics, such as the number of reports per 10,000 hours and the number of medium or higher risk reports, can provide valuable insights into the organization's safety performance. Leadership plays a critical role in promoting safety and creating a culture of continuous improvement. Chapters 06:02 Transitioning from Constant Aviation to FlexJet 07:48 Implementing a Streamlined Safety Reporting System 14:55 Using Data to Drive Safety Improvements 24:49 Metrics: Measuring Safety Performance 28:04 The Role of Leadership in Promoting Safety 31:54 Overseeing Safety for a Global Organization 36:58 Concluding Remarks and Contact Information

Summary Rodrigo Goncalves, Founder and Owner of RG Aviation, shares his experience of obtaining the 145 cert for his repair station. He explains that the process involved building relationships with the FAA, being persistent, and working diligently. He emphasizes the importance of tool calibration, organization, and cleanliness in the shop. Rodrigo also recommends seeking help from professionals for writing manuals and not getting discouraged by the cost. He highlights the need to follow approved manuals and be prepared for base inspections. Overall, the process took about two years, but Rodrigo's determination and teamwork led to the successful certification of his repair station. RG Aviation focuses on maintaining a clean and organized shop to ensure safety and efficiency. Rodrigo instills a strong work ethic and leads by example, emphasizing the importance of cleanliness and organization. He believes that a clean shop reflects positively on the company and instills confidence in customers. Rodrigo's goal is to provide jobs and help his team succeed. RG Aviation offers aircraft maintenance services, including scheduled and unscheduled inspections, STC installations, and rotor and fixed-wing maintenance. Rodrigo acknowledges the shortage of mechanics and aims to create a repair station with a better work-life balance. Takeaways Building relationships with the FAA and seeking guidance from professionals can help in the process of obtaining the 145 cert. Persistence and determination are key to overcoming challenges and delays in the certification process. Tool calibration, organization, and cleanliness are crucial for maintaining a repair station. Following approved manuals and being prepared for base inspections are essential for compliance. Obtaining the 145 cert can open up opportunities for career progression and owning a repair shop. Maintaining a clean and organized shop is crucial for safety and efficiency in aircraft maintenance. Leading by example and instilling a strong work ethic is essential for creating a productive and organized work environment. RG Aviation offers a range of aircraft maintenance services, including inspections and STC installations. There is a shortage of mechanics in the industry, and creating a repair station with a better work-life balance can help attract and retain talent. Chapters 02:05 Motivation behind Obtaining the 145 Cert 04:06 The Application Process 06:19 Writing Manuals and Getting Help 08:24 Submitting Documents and Revisions 11:04 Revisions and Process Details 13:21 Importance of Ease and Flexibility in Manuals 20:29 Maintaining a Clean and Organized Shop 23:34 Aircraft Maintenance Services Offered 36:09 Addressing the Shortage of Mechanics

Suresh Narayanan, CEO of Jets MRO, discusses the issue of technician turnover in the maintenance market. He explains that mechanic turnover rates are between 40 and 50 percent, which leads to delays and increased costs for operators. To address this problem, Narayanan created Jets MRO with a focus on improving culture, leadership, benefits, and schedule for mechanics. By giving employees ownership and sharing financial information, Narayanan has fostered a culture of engagement and alignment. This approach has resulted in a robust pipeline of mechanics and improved on-time performance for the company. Jets MRO is a new startup MRO company that aims to fix the broken processes in the aviation industry. They focus on treating mechanics better and providing transparency to customers. The company is built for mechanics, and their customers are maintenance managers and DOMs of fleets or multiple aircraft. Jets MRO offers scheduled maintenance, drop-in services, and pre-purchase inspections. They are also building partnerships with other companies to provide a more holistic service to their customers. The company is focused on being professional, transparent, and customer-centric.

Summary Larry Shack from the Greater Toronto Airport Authority discusses the Lyft (Long-Term Investment in Facilities and Terminals) program and the airport's plans for growth and modernization. He highlights the increase in traveler demand and the need for infrastructure expansion to accommodate the projected growth. Larry also emphasizes the airport's commitment to sustainability and achieving net-zero greenhouse gas emissions. He mentions the use of autonomous vehicles and technology to improve safety and efficiency. The challenges faced by the airport include labor capacity and maintaining a high level of safety. Larry shares his insights on data-driven decision-making and the importance of expecting the unexpected in the aviation industry. Takeaways The Greater Toronto Airport Authority is implementing the Lyft program to invest in long-term facilities and terminals to accommodate the projected growth in traveler demand. The airport is committed to achieving net-zero greenhouse gas emissions and is exploring innovative solutions such as hydrogen fueling stations and electrification of assets. Autonomous vehicles and technology play a significant role in improving safety and efficiency in airport operations. Challenges faced by the airport include labor capacity and maintaining a high level of safety, which are addressed through data-driven decision-making and collaboration with industry partners. Expecting the unexpected is crucial in the aviation industry, and a focus on exceptional customer service and safety is essential for success. Chapters 00:00 Introduction and Overview of the Lyft Program 11:31 Discussion on Growth and Sustainability 20:07 Challenges Faced by the Airport: Labor Capacity and Safety 25:06 Data-Driven Decision-Making and Collaboration in the Aviation Industry