Taking a Different Approach to Technician Retention and MRO Success with Suresh Narayanan
Update: 2024-11-29
Description
Suresh Narayanan, CEO of Jets MRO, discusses the issue of technician turnover in the maintenance market. He explains that mechanic turnover rates are between 40 and 50 percent, which leads to delays and increased costs for operators. To address this problem, Narayanan created Jets MRO with a focus on improving culture, leadership, benefits, and schedule for mechanics. By giving employees ownership and sharing financial information, Narayanan has fostered a culture of engagement and alignment. This approach has resulted in a robust pipeline of mechanics and improved on-time performance for the company. Jets MRO is a new startup MRO company that aims to fix the broken processes in the aviation industry. They focus on treating mechanics better and providing transparency to customers. The company is built for mechanics, and their customers are maintenance managers and DOMs of fleets or multiple aircraft. Jets MRO offers scheduled maintenance, drop-in services, and pre-purchase inspections. They are also building partnerships with other companies to provide a more holistic service to their customers. The company is focused on being professional, transparent, and customer-centric.
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