The Professional Pet Sitter

So many people wonder if pet sitting or dog walking can actually provide a real income, or if it’s just pocket money on the side. In this episode, I’m getting brutally honest about what it really takes to build a business that not only survives, but thrives.I’ll share:-Why hard work and persistence are the backbone of making real money in this industry-The importance of boundaries and valuing your time from day one-How strong willpower and resilience separate hobby sitters from business owners-The truth about revenue potential (and why you can make a living doing this)-My own experience of starting small and growing into a multiple-six-figure businessWhether you’re just starting out or you’ve been walking dogs for years, this conversation will remind you that yes, you can build a professional business, but it won’t happen overnight. It’s consistency, commitment, and refusing to give up when it feels tough.If you’ve ever doubted whether this path can support you, let this episode be your push to keep going.Follow The Professional Pet Sitter podcast so you never miss an episode, and if this resonated with you, please leave a review. Want more support? Join me in my mentoring community where I share resources, strategies, and behind-the-scenes lessons from my own business journey.Instagram: @theprofessionalpetsitter_TikTok: @chenelleconquest

In this episode, I’m diving into the essential policies and procedures every pet business owner needs to put in place to create strong foundations and protect both your clients and your team. Having clear systems isn’t just about covering yourself legally, it also builds trust, professionalism, and consistency, which are the backbone of a successful business.I’ll walk you through the non-negotiables, from contracts and cancellation policies, to staff handbooks and emergency procedures. If you’ve been running your business on the fly, this episode will give you the clarity and confidence to get your house in order and set yourself up for growth.What You’ll Learn in This Episode-Why policies are a non-negotiable for sustainable growth-The top procedures to have in place for client management and staff training-How strong systems protect your reputation and reduce stress-Simple steps to start implementing these policies todayIf you’re ready to put these strategies into action and want extra support, make sure you’re following the podcast and leave a review to let me know what you think. You can also connect with me on socials for more behind the scenes tips and resources.Connect with MeInstagram: @theprofessionalpetsitter_TikTok: @chenelleconquest Website: www.petindustrymentor.com

In this episode, I’m breaking down the top five strategies you can use to turn casual inquiries into committed leads for your pet care business. It’s one thing to get attention, but it’s another to actually convert that interest into paying clients and that’s where the real growth happens.You’ll learn:-How to respond quickly and effectively so inquiries don’t go cold-The importance of having a clear process and structured communication-How to add personal touches that make potential clients feel valued-Why storytelling and showcasing social proof builds instant trustSimple systems you can set up to track and follow up on every inquiryWhether you’re just starting out or you’re already established and looking to grow, these practical tips will help you increase your conversion rate and book more of the right clients.If you found today’s episode helpful, make sure to follow the podcast and leave a review, it helps more pet business owners find this resource. And stay tuned for some exciting updates I’ll be sharing soon about the future of my own business journey.

Oh, so you expected there to come a time where business just became easy all the time and nothing ever went wrong? … well let me tell you, that’s just not how it works It doesn’t matter how successful someone is or how long they have been in business - there will never be a time where things don’t fall apart, need fixing, need reassessing, make you want to tear your hair out and question your life choices hahaIt does matter however the way you choose to handle this. Pity party or self-reassurance? Live in regret or live and learn? Having failures or making poor decisions doesn’t mean you’re not cut out for business, it’s how you handle those situations that determine that. Feeling lost or stuck? Why not reach out for a free discovery call to see how I can help you W: www.petindustrymentor.com E: chenelle@theprofessionalpetsitter.com TikTok: @chenelleconquest Instagram: @theprofessionalpetsitter_

Join me this week while I give you the total low-down on swapping from working as a “contractor” on certain platforms - for legal reasons all names have been redacted and hilariously dubbed over haha.. I got asked on TikTok the best way to transition to working for yourself independently and I will ALWAYS support and push for this. I will always push for professionalism and fair pay and treatment of the dedicated workers in this industry and moving away from bigger platforms with bad reps is only going to do you good! I give you real actionable steps and advice to give you the best chance at becoming the biggest and best version of yourself you can be within your business, stepping out of the shadows and taking true control of your income and freedom! As always, DM me any time on socials for more advice, explanations, and to even work with me to help you move and scale to hit your goals TikTok: @chenelleconquestInstagram: @theprofessionalpetsitter_Website: www.petindustrymentor.com Email: chenelle@theprofessionalpetsitter.com

This week I searched through several pet industry forums to find the most commonly asked questions or scenarios you all look for advice or guidance on and gave my take on each From charging for holiday rates, discounts, and what to do if you’re fully booked and something happens to you that means you can’t carry out your work for weeks (or worse - yikes) I have insight into the things I can see you’re having the most trouble with deciding on the most appropriate course of action and have plenty of real life examples of my own as well as offering different perspectives to help better illustrate my points As always please follow us if you aren’t already to keep up to date with episodes and you can access even more free info by signing up to our website or following my socials W: www.petindustrymentor.com E: chenelle@theprofessionalpetsitter.comTikTok: @chenelleconquestInstagram: @theprofessionalpetsitter_

In this episode, we’re clearing up one of the most misunderstood areas in the pet care industry, the difference between a contractor and an employee. I’ve seen so many business owners hire “contractors” when what they’ve really created is an employment situation… and trust me, the ATO won’t look the other way.We’ll break down what defines a contractor vs. an employee (it’s not just about an ABN!), the pros and cons of each, and when it’s appropriate to hire one over the other. I’m also sharing the legal and operational risks of misclassifying your team, plus how to future proof your hiring decisions as your business grows.Whether you’re scaling up, hiring your first team member, or wondering if you’ve got it right, this episode is your go to guide.What I cover:- The core differences between employees and contractors (hint: it’s not just about paperwork)- Why misclassifying can cost you more than you think- The situations where contractors can work well in pet care- When you absolutely need employees instead- Real world examples from the pet sitting and dog walking industryIf this episode gave you clarity, confidence, or even a little nudge to audit your current setup, don’t keep it to yourself. Share it with a fellow business owner who needs to hear this! And if you’re still not sure what structure suits your business best, head to www.petindustrymentor.com to book a clarity session or check out my mentorship options.E: chenelle@theprofessionalpetsitter.comTikTok: @chenelleconquestInstagram: @theprofessionalpetsitter_

This episode is for the solo entrepreneurs. I had some amazing questions come in from one listener so this episode is pretty much dedicated to them haha. It features some common questions and scenarios you would all be facing and how to handle them. I explain how I’ve handled these situations myself, or exactly how I would manage it Enjoyed this episode? Please feel leave us a rating and review as it helps reach more pet business owners who would love to be receiving all this free value we put out week after week Want to learn more? You can work with me! Or follow my socials where I give away even more tips & tricks www.petindustrymentor.com TikTok: @chenelleconquest Instagram: @theprofessionalpetsitter_

In this episode, we’re talking about how to protect your time and energy by getting really clear on who your ideal client actually is, and how to spot a mismatch early.I walk you through why it’s so important to vet new enquiries properly before you commit to a meet and greet. That means getting honest about your own deal breakers and asking the right questions up front, on the phone or via email, to figure out if this client is even worth meeting.You’ll hear real examples of red flags and how to trust your gut when something feels off. I also share how to handle it if you’ve already taken on a client and later realise they’re not aligned with your values or boundaries. Because yes, there is a professional way to step away from the wrong fit and I’ll show you how to do it without burning bridges.Whether you’re brand new or years into business, learning to be more intentional with who you work with is a game changer.Listen now to learn:• How to spot alignment (or misalignment) early• Communication examples • Why saying “yes” to the wrong fit costs more than time• What to say if you need to remove yourself from a bookingPlease follow our show to stay up to date with our episodes and check us out on social media TikTok: @chenelleconquest Instagram: @theprofessionalpetsitter_Want to work with me and level both you AND your business up? Website: www.petindustrymentor.comEmail: chenelle@theprofessionalpetsitter.com

Let’s talk about the elephant in the room: content copying.In this episode, I’m sharing my personal story of being relentlessly copied for 18 months straight. The wording, the offers, the ideas, all of it. It wasn’t flattering. It was exhausting. And honestly, it affected me more than I’d like to admit.If you’ve ever felt the sting of watching someone mimic your work, or felt stuck wondering whether to confront it, ignore it, or give up, this one’s for you.Here’s what I cover:How I found out my content was being copiedThe emotional and mental toll it tookThe exact way I handled it (and why I didn’t fight fire with fire)Where we both ended up and what the long game really looks likeAdvice for navigating this without losing your voice or momentumThis is a raw, honest one. I hope it gives you permission to keep showing up, because originality, consistency, and integrity always win in the end.🎧 Tune in and let me know what part hits home.Don’t forget to leave us a 5 star rating so we can continue to share our messages and advice with pet business owners 🤍 Find me on Insta: @theprofessionalpetsitter_TikTok: @chenelleconquestEmail: chenelle@theprofessionalpetsitter.com Website: www.petindustrymentor.com

In this episode, we’re diving into what it really means to “speak to your ideal client”, because let’s be honest, it’s one of those phrases everyone throws around but rarely explains.I walk you through what this concept looks like in action and why it’s one of the most powerful shifts you can make in your pet business. I share real world examples of how your messaging can either attract or repel the right people, and how small changes in your wording can lead to more aligned bookings, better relationships, and less burnout.If you’ve ever felt like your content isn’t connecting or your services are attracting the wrong kind of clients, this episode is for you.What we cover in this episode:-What “speaking to your ideal client” actually means-How to tailor your messaging without sounding fake-Mistakes most pet business owners make when talking to their audience-Examples of high-converting, emotionally resonant language-How to use this strategy across your website, socials, and emailsLinks & Resources:Want help nailing your messaging? Reach out or learn more about mentoring Email: chenelle@theprofessionalpetsitter.com Website: www.petindustrymentor.comTikTok: @chenelleconquestInsta: @theprofessionalpetsitter_If you loved this episode, share it with a fellow pet business owner who needs to hear it, and don’t forget to leave a review. It helps so much 🫶🏻

In this episode, I share three difficult client experiences from my time running a pet sitting business, along with the valuable lessons that came from each situation.I talk through how I ended up severely undercharging for a demanding job, what happened when I allowed a client to constantly overstep my boundaries, and how I learned to recognise red flags before taking on new work - yikes haha. These stories are real, honest, and shared with the intention of helping other business owners feel less alone in the tough moments.In this episode:- The reality of undervaluing your time and services- Learning to spot when a client isn’t the right fit- How to set boundaries from the beginning- What I do differently now to protect my time and team- If you’ve ever dealt with a challenging client and come out the other side feeling frustrated or burnt out, this episode will feel familiar.Interested in mentoring?I work with pet business owners at all stages. If you’re ready to grow, improve your systems, or set better boundaries, feel free to reach out to learn more.If you enjoy the podcast, please take a moment to leave a review or share the episode with someone who might find it helpful.Find me on TikTok: @chenelleconquest Instagram: @theprofessionalpetsitter_

You guys ask and you shall receive I put a call out on my Insta and TikTok to tell me what you’re needing a pinch of advice on so here we are I NEED you to know - whatever BS you’ve been through or are going through - same! I hope this episode brings you reassurance and helps you feel connected with others going through the same struggles and obstacles you are Want more tips and tricks on being the best pet business owner out there? Follow my socials for daily vids and my DM’s are always open on there Instagram: @theprofessionalpetsitter_TikTok; @chenelleconquest Email: chenelle@theprofessionalpetsitter.com Keen on having me in your back pocket to ask questions and receive advice and answers in real time? Comment or email me the word MENTOR to receive all my information on what I can offer you to help grow and scale your business and also build confidence in yourself as the incredible business owner you are 🫶🏻

Starting a pet sitting or dog walking business doesn’t have to come with a huge price tag. In this episode, I’m sharing the exact free and low-cost tools I used in the early days of my business, when money was tight, and every dollar mattered.If you’re dreaming of launching your pet biz but feel overwhelmed by startup costs, this is for you. From scheduling tools to client forms and accounting software, I’ll walk you through practical, budget-friendly options that help you look professional, stay organized, and start making money, without spending much at all.What You’ll Learn in This Episode:- Why you don’t need to spend thousands to get your business off the ground- A free scheduling app I still recommend today- Where to find cost effective, done-for-you templates to wow your clients- Free tools to manage your money from day one- How to create professional communication without paid software- Where to market yourself for free and build trust locally- How to get found on Google, even without a website- My favorite free app for getting a second business phone numberTools & Resources Mentioned:TimeTree App – Free, shareable calendar for managing your bookingsQSheetsCo – Affordable client intake forms, report cards, and more. Here is a link to get an extra special offer on any of the templates! https://qsheetsco.etsy.com/listing/1893310293- Wave Accounting – 100% free invoicing and bookkeeping software- Google Workspace (Free Version) – For forms, spreadsheets, email, and more- Facebook & Instagram – Free organic marketing tools- Google My Business – Get found locally without a website- TextNow App – Free second phone number for your businessTakeaway Message:You don’t need to have everything perfectly in place to start your business. Begin with what you have, use what’s free or affordable, and grow from there. I did it - and you absolutely can too.Let’s Connect:If you loved this episode, take a screenshot, share it to your Instagram stories, and tag me @theprofessionalpetsitter_ I’d love to hear what tools you’re trying or planning to use.TikTok: @chenelleconquest Email: chenelle@theprofessionalpetsitter.comAnd if you want more support building your dream pet biz from the ground up, stick around - there’s so much more to come.

Boost brand awareness, build trust, and attract the right clients.Are you pouring time and money into ads that barely move the needle? In this episode, we dive into the underrated and often overlooked marketing avenues that not only work, but work better for small pet care businesses and service-based entrepreneurs.I’m breaking down the strategies that have helped me build a trusted, recognisable brand over nearly a decade, without relying on huge ad spends or gimmicks. These are the moves that attract clients who respect your time, value your expertise, and stick around.This episode is packed with real-life examples and action steps you can start using today.Whether you're just starting out or feeling stuck in your marketing effort, this is your reminder that there are smarter (and more sustainable) ways to grow your business.Ready for more support?I'm now offering 1:1 mentoring for pet business owners looking to grow with purpose.DM me on Instagram or email me Email: chenelle@theprofessionalpetsitter.comInstagram: theprofessionalpetsitter_TikTok: chenelleconquest

In this episode, I’m diving deep into the software that has completely transformed the way I run my pet sitting business: Time To Pet. This is not a sponsored episode. I’m not being paid to talk about this platform. I’ve simply been using it for over 4 years, and I can honestly say it’s been an absolute game changer.From scheduling and client communication to invoicing and team management, I’m breaking down exactly how Time To Pet supports pet service businesses, whether you’re a solo sitter or running a growing team.If you’ve ever felt overwhelmed by the admin side of pet care, or if you’re still juggling texts, spreadsheets, and paper notes, this episode will give you a real look at what’s possible with the right tools in place.Special Offer for Listeners:Use my exclusive link/code to get 50% off your first 3 months of Time To Pet:👉 https://www.timetopet.com/rc/paws-and-whiskers-pet-servicesConnect with Me:Instagram: @theprofessionalpetsitter_TikTok: @chenelleconquest

Running a service-based business can be chaotic—but it doesn’t have to be. In this episode, I’m breaking down 5 simple, game-changing hacks that will help you stay organized, protect your boundaries, and cover your butt (yep, we’re going there).These are things I’ve learned from nearly a decade in the pet care industry, and they’re all designed to make your daily operations smoother and your business stronger.In this episode, I share:- Why requiring a lockbox at every client’s home is a non-negotiable- How taking photos can save you from stress, mistakes, and misplaced blame- The underrated power of having a great accountant on your team- How templates can save time and create consistency in your client communications- Why PDF attachments are your secret weapon for clear, undeniable policiesThese aren’t complicated systems—they’re everyday strategies that will help you work smarter, not harder.Links & Resources:Follow me on Instagram: @theprofessionalpetsitter_Follow me on TikTok: @chenelleconquestIf this episode helped simplify your thinking, I’d love it if you subscribed, left a review, or shared it with a fellow business owner!

Hiring in the pet industry can feel overwhelming — what if something goes wrong? What if they don’t do it like you do?What if you finally let go and it backfires?If any of that sounds familiar, this episode is for you.I’m diving deep into the real fears pet business owners have around hiring, and why those feelings are completely normal. I also share some of my own hiring horror stories — yep, the things that went sideways — to show you that even when mistakes happen, it doesn’t mean the end of your business.Plus, I answer some listener questions around hiring, managing staff, and knowing when you’re ready to build a team. Whether you're just starting to think about hiring or you're in the thick of it, this episode will give you the perspective, reassurance, and practical tips you need to move forward. What You’ll Learn:​The biggest fears holding pet business owners back from hiring​Why hiring mistakes don’t have to be business-ending​Real talk: My own staff horror stories and how I recovered​How to trust others with your clients and brand​Listener Q&A on hiring timelines, training, and letting go of controlYou can follow us on TikTok: @multi.six.pet.business Instagram: @theprofessionalpetsitter_

In this episode, we dive into something that’s often overlooked but crucial to running a values-driven pet business: treating all clients with the same respect and care—no matter how often they come or how much they spend.Whether someone spends $30,000 a year or $3,000 total, the impact of their loyalty, referrals, and shared experiences can be far greater than what’s seen on paper. And beyond that, every single animal in our care deserves to feel safe, valued, and loved—regardless of who owns them or how frequently we see them.We unpack why consistency in client experience builds trust, boosts your brand reputation, and helps your business stand out in a competitive market. If you’ve ever struggled with navigating client relationships or questioned how to prioritise your time and energy, this one’s for you.What you’ll hear in this episode:🐾 Why it pays to treat every client with equal care🐾 The hidden value of once-in-a-while or lower-spending clients🐾 How word-of-mouth and brand alignment connect to equity in treatment🐾 The importance of integrity and fairness in service-based pet businesses🐾 How to protect your values while scalingFollow us on TikTok: @multi.six.pet.business Follow us on Instagram: @theprofessionalpetsitter_

Saying “no” isn’t always easy — especially when you're running a business. But learning how to turn down inquiries that aren’t the right fit and how to let go of clients who no longer align with your values is essential for growth, sustainability, and sanity.In this episode, I’m sharing:- How to identify red flags in new inquiries- Scripts and strategies for saying “no” professionally- Why letting go of clients can actually make space for better ones- Real talk about boundaries, burnout, and trusting your gut- A mindset shift that’ll help you stop feeling guilty for protecting your time and energyWhether you're a pet sitter or in another service-based business, this episode will help you confidently draw the line — with kindness and professionalism.Follow me on Instagram: @theprofessionalpetsitter_Follow me on TikTok: @multi.six.pet.business