Service Drive Revolution with Chris Collins

Service Managers, Fixed Ops Directors, and Controllers — this is one of the most misunderstood numbers in your dealership. Unapplied labor quietly destroys profitability, inflates your cost per hour, and masks the real performance of your service department. Most dealerships don't even realize how much money they're losing — because the problem is buried inside the financial statement. In SDR #338, Chris Collins and the team break down why unapplied labor is often joked about as being "made by the devil" — and more importantly, how to fix it the right way. In this episode, you'll learn: ✅ What unapplied labor really means (and what it is not) ✅ Where dealerships mistakenly hide unapplied labor on the financial statement ✅ Why cost per hour skyrocket even when the technician's pay hasn't changed ✅ How two-man lube teams and poor shop design increase unapplied time ✅ Why throwing more people at a problem usually makes Fixed Ops less profitable ✅ How to correctly track unapplied labor so you can actually fix it ✅ How systems, minimum standards, and accountability reduce waste If your service department struggles with: - High labor cost per hour - Poor productivity - Inconsistent technician efficiency - Confusing financials - Or unexplained losses in Fixed Ops 👉 This episode will change how you look at your shop. #UnappliedLabor #FixedOps #ServiceManager #DealershipTraining #ServiceDriveRevolution #ChrisBulldogCollins 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-minute discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com

🛑 Book a free 30-min. discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 Service Managers and Fixed Ops leaders — are you overlooking the easiest revenue in your entire service drive? In SDR #337, Chris Collins and Christian break down the LOW-HANGING FRUIT in Fixed Ops that instantly boosts profit, customer experience, and team efficiency — without adding techs, buying software, or spending big money. You'll learn the exact strategies that dealerships ignore every day, including: ✅ The simplest profit opportunity in every store: technician optimization ✅ The "Petting the Dog" method that creates unforgettable customer experiences ✅ How to increase revenue FAST using your existing customers ✅ Intelligent pricing — without racing competitors to the bottom ✅ How one body shop delivered world-class service (and what dealerships must copy) ✅ A system that multiplies net profit without increasing RO count If you work in Fixed Ops, Service Management, or the Service Drive, this episode is packed with real tactics you can use today. 📌 Watch until the end — the fastest path to doubling your department's net profit is simpler than you think. #FixedOps #ServiceDriveRevolution #ServiceManager #AutoService #DealershipLife #CustomerExperience #TechnicianLife #CarDealership #ServiceAdvisorTraining #ChrisBulldogCollins #AutoRepairBusiness 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 15-min discovery call for coaching that grows your profits: http://bit.ly/CCIschedule 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR  🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com

Most people will make resolutions, download a new app, join a gym… and quit by January 15th. In this episode of SDR #336, Chris and Christian break down why goals fail — and reveal the intentional goal-setting process they've used for years to hit targets in business, leadership, and life. This is the conversation every service leader needs before setting their 2026 goals. Inside this episode, you'll learn: ✅ The #1 difference between novelty and intentionality — and why it decides who hits goals ✅ The truth about motivation: why most advisors and techs quit early ✅ How "fresh eyes" and outside coaching collapse your learning curve ✅ Why NOT hitting a goal is often harder than achieving it ✅ The real reason New Year's resolutions fall apart ✅ How to build accountability systems that force you to level up ✅ Why 2026 will disrupt Fixed Ops — and how to protect your career ✅ How partnership goals at home directly affect performance at the dealership ✅ The mindset shift that separates high-level leaders from victims of circumstance Whether you're a Service Advisor, Service Manager, or Fixed Ops Director, this episode will show you EXACTLY how to create goals you'll actually hit — and how to build the systems that guarantee results. If you want 2026 to be your breakthrough year, watch this episode from start to finish. Your future profits—and your future career—depend on it. #FixedOps #ServiceManager #ServiceAdvisor #DealershipLife #AutoIndustry #GoalSetting #Leadership #ChrisCollins #ServiceDriveRevolution #TechnicianTraining #MechanicLife #MindsetMatters #AutomotiveTraining #DealershipManagement #ChrisBulldogCollins   🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 15-minute discovery call for coaching that grows your profits: http://bit.ly/CCIschedule 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com  

Dealers, Service Managers, and Fixed Ops leaders: Are you frustrated with the direction of our industry? Do you feel like the people responsible for leading automotive into the future are asleep at the wheel? In SDR #335, Chris Collins unleashes one of his most honest, unfiltered rants ever — and it's the conversation the industry needs but refuses to have. If you've ever wondered why training is weak, why profitability is inconsistent, why NADA never changes, why techs aren't improving, why customer retention is declining, and why competitors like Tesla are stealing market share… this episode is a MUST-WATCH. In this episode, Chris and Christian break down the uncomfortable truth: Our industry is crumbling because no one is taking responsibility — not the associations, not the manufacturers, and often not the dealers. This episode exposes what's REALLY broken, and what must happen to save automotive before it's too late. #FixedOps #ServiceManager #DealershipLife #AutomotiveIndustry #ChrisCollins #ServiceDriveRevolution #AutoDealership #ServiceAdvisor #LeadershipDevelopment #NADA #AutomotiveTraining #ShopCulture #DealershipTraining #AutoIndustryProblems 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 15-minute discovery call for coaching that grows your profits: http://bit.ly/CCIschedule 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com  

Service Managers and Fixed Ops leaders: Are you losing control? If you're struggling with inconsistent productivity, low technician morale, and a shop where management has lost authority, you know the stakes are high. Your culture is toxic, and it's killing your business. In this episode of SDR #334, Chris Collins and Christian deliver the essential 6-STEP BLUEPRINT for service managers ready to stop the chaos, regain authority, and rebuild a high-performance team. This process is tough, but it's the ultimate cheat code for leadership success. This episode provides the actionable strategy to fix your shop's toughest problems, including: ✅ The counter-intuitive first step: Connect before you correct. Don't try to muscle your authority back. ✅ How hiring new blood immediately signals the end of the "old regime." ✅ Transforming chaos into "Law & Order" to boost tech productivity ✅ The surprising truth: Your "grumpy" techs crave approval and acceptance more than anyone. ✅ Using Gamification and the Daily Scoreboard for instant efficiency gains and accountability. ✅ Broadening your technicians' perspective by teaching them how a financial statement works. If you are a leader dealing with a tough shop culture right now, watch this episode. Learning to fix this problem one time will be the single most valuable lesson of your management career.  #ToxicShopCulture #ServiceManager #TechnicianMorale #FixedOps #ServiceAdvisor #DealershipLife #AutoRepairShop #ShopProductivity #ChrisCollins #ServiceDriveRevolution #AutomotiveLeadership #TechRetention #DealershipTraining #shopculture 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 15-minute. discovery call for coaching that grows your profits: http://bit.ly/CCIschedule 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com  

What's really changed in the car dealership service drive—and what hasn't? In this special roundtable edition of SDR #332, Chris Collins and the team break down decades of experience in Fixed Ops leadership, revealing the timeless lessons every service manager and advisor needs to know. From culture to communication, this episode uncovers why the fundamentals of great leadership haven't changed—even as technology, customer expectations, and CSI metrics evolve. In this episode, you'll learn: ✅What's new (and what's not) in today's car dealership service drive ✅Why accountability and clarity still drive the best performance ✅How top-performing service departments build culture and consistency  ✅Leadership takeaways from Top Dog 2025 and years of real dealership coaching ✅The #1 mindset that separates average service managers from great ones Whether you've been in Fixed Ops for 20 years or you're just stepping into a management role, this roundtable gives you a clear roadmap for leading your team, improving culture, and mastering the service drive. 💬 What's changed most in your dealership over the years? Drop a comment below — we want to hear your take! #serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins On-Demand Training for Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com  Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln  Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  

Your service department's biggest problem might not be your advisors, your techs, or your customers—it's your culture. In episode #331 of SDR, Chris Collins and Coach Christian expose the top seven service department culture killers that are quietly destroying dealership performance, morale, and profitability. If you're a Service Manager or Fixed Ops Director, you'll learn: Why unclear goals and weak leadership breed chaos  How toxic and low performers destroy team morale  Why most managers confuse effort with results  How to rebuild your dealership culture from the ground up Plus: hear Chris's hilarious (and painful) story of trying to get his own car serviced — and how that experience proves how broken many dealership systems really are. Whether you run a high-volume store or a small service department, this episode will help you build the culture your team deserves — and your numbers demand. #serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins OnDemand Training FOn-Demandor Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  

In SDR #330, Chris Collins, Christian Lafferty, and Hogi expose the 7 biggest pay-plan mistakes that cost dealerships money, motivation, and top talent. From overcompensating mediocrity to confusing multi-page pay structures, this episode breaks down why most Service Advisor pay plans fail — and how to rebuild yours for higher performance, retention, and CSI. You'll learn: Why rewarding average performance destroys culture  The truth about "socialistic" pooled pay systems How to build pay plans that drive results, not resentment Why changing pay plans too often kills trust The one rule for paying on what advisors can control Whether you're a Service Manager, Fixed Ops Director, or Dealer Principal, this episode gives you the blueprint for creating a pay plan that actually motivates — and keeps your best Advisors from leaving. 👉 Watch now and learn how top dealerships pay for performance, not problems. Related episodes: SDR #325: Are You Ruining Your New Service Advisors? https://youtu.be/g4nCsfyp120 SDR #326: 7 Steps to Go from Service Manager to General Manager https://youtu.be/TDUHb3K7nH4 SDR #327: Are You Paying Your Technicians Enough? https://youtu.be/m4cqZLD3A7c #serviceadvisortraining #fixedops #servicemanager #sdr #servicedriverevolution #chrisbulldogcollins #ServiceAdvisor #FixedOps #AutomotiveTraining #DealershipManagement #ServiceDrive #CarDealership #AdvisorPayPlans #ChrisCollins #AutoService #TechnicianRetention #DealerLeadership #FixedOpsGrowth On-Demand Training for Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq  

What's running your service department: feelings, or facts? In this episode, #329, Chris, Christian, and Hogi break down what spells success in Fixed Operations. Here's a hint: it's not tradition, and it's not the blame game. It's all about tracking the RIGHT numbers. It's like Moneyball; scouts were worried about intangibles like how a player looked, acted, or "felt," when all they needed to know was whether or not that guy got on base. Tradition, vibes, and relationships can lie; numbers don't. In this episode, you'll learn: 1. Advisor Pay Caps Kill Performance 2. How to hire techs that "get on base" 3. How to spot lies on a resume 4. Which numbers you NEED to be tracking: profitability and CSI 5. Why challenges are an unfair advantage for your Service Department 6. The recipe for a winning system in ANY dealership. If you're a Service Manager or Fixed Ops leader tired of turnover, inconsistent results, and frustrated advisors, this episode will change the way you run your department. 🔥 Facts over feelings. Metrics over ego. That's the Moneyball way to win in Fixed Ops. #ServiceManager #ServiceAdvisor #FixedOps #DealershipLeadership #ServiceDrive #Moneyball On-Demand Training for Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Why do good technicians and advisors leave—and what makes them stay? In SDR #328, Chris Collins and Christian sit down with  @clintpulver  author of I Love It Here and the "Undercover Millennial," who has interviewed over 11,000 employees undercover to find the truth about retention. Here's what they discovered: it's not just about money. In this episode, you'll learn: - Why employees quit managers, not jobs - The status interview every Service Manager should run before an exit interview - How culture, mentorship, and recognition outperform pay raises - The leadership shift that turns churn into long-term loyalty If you're serious about keeping your best techs and advisors, this episode gives you the playbook.  #ServiceManager #FixedOps #TechnicianRetention #ServiceDrive #CarDealership #Leadership #EmployeeRetention  

Are your technicians leaving for $2 more an hour—or is there a deeper reason? In SDR #327, Chris & Christian break down why tech retention has less to do with pay plans and everything to do with leadership, systems, and culture. Most dealerships ask the wrong question: "Am I paying my techs enough?" The real question is, "Have I built an environment where great techs want to stay?" In this episode, you'll discover: - Why weak Service Advisors are the #1 reason techs quit - How broken systems (lost keys, bad dispatch, weak processes) drive top performers out - The role Parts Departments play in technician retention - Why training and mentorship are non-negotiable for long-term success - How shop culture impacts CSI, retention, and customer-pay hours - Leadership lessons that prove: he or she who has the most techs, wins If you're a Service Manager or Fixed Ops leader worried about turnover, flat ROs, and frustrated technicians, this episode is your blueprint for fixing the real problem—not just raising pay. 🔥 Build systems. Train advisors. Protect culture. That's how you keep your best techs.

How do you make the leap from Service Manager to General Manager? In SDR #326, Chris & Christian lay out the 7 key steps every ambitious Fixed Ops leader needs to follow if they want to run the whole dealership. Most Service Managers get stuck because they only think about their department. But the path to GM requires mastering leadership, profitability, culture, and dealership-wide strategy. In this episode, you'll learn exactly what separates managers who stay in the service lane from those who rise to the top. We also cover: - The mindset shift every Service Manager needs before becoming GM - Why controlling hours per RO and gross profit isn't enough - How to think like an owner, not just a department head - The importance of recruiting, coaching, and culture-building daily - Industry news, leadership lessons, and Top Dog updates Whether you're just starting to think about your next step—or you're actively gunning for the GM seat—this episode gives you a roadmap to get there. If you want more than just survival in Fixed Ops… if you want to run the whole show… this is the playbook. #ServiceManager #FixedOps #CarDealership #AutomotiveLeadership #ServiceDrive OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

When is a new service advisor really ready? In SDR #325, Chris & Christian break down training timelines, feedback loops, and why rushing onboarding ruins more advisors than it helps. Plus, industry updates on Ford recalls, Nissan's struggles, and more. We also tackle one of the most common questions in the service drive: how long does it actually take to get a new service advisor up to speed? Is it 6 months? A year? Or is there no set timeline at all? Chris & Christian also reveal why "one-size-fits-all" training doesn't work—and how dealerships can create smarter onboarding systems that build confidence, boost CSI, and keep advisors around for the long haul. We also cover: - Why there's no universal timeline for training advisors - How feedback loops and gradual workload increases build lasting success - Leadership lessons on hosting, culture, and Top Dog Live prep - Industry news: Nissan plant closure, Ford F-150 recall, and rising brand loyalty If you're serious about building a high-performing service team—and want to avoid burning out new hires before they're ready—you won't want to miss this one. #ServiceDriveRevolution #DealershipLife #AdvisorTraining #FixedOps #ChrisCollins #TopDogLive Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

In this episode of Service Drive Revolution, we dig into a hot-button topic in the service lane: what to do when customers say "NO!" Should advisors really be trained to overcome objections? Or is that outdated sales tactic actually hurting CSI, retention, and long-term profitability? We share stories from real dealership experiences—including a Range Rover service visit—and reveal why the way most advisors are taught to handle a "no" is broken. Instead of teaching advisors to push harder, we break down how to build trust, create "key-thrower" customers, and design systems that prevent objections in the first place. We also cover: ✅ The big announcement for Top Dog Live (October 23–24 in Los Angeles, with Chris Voss (Never Split the Difference) ✅ Why alignments, inspections, and advisor write-up systems make or break customer trust ✅ Real talk on recalls, dealer inventory shortages, and the reality of $5,000 mirrors ✅ Why treating symptoms (like "overcoming objections") will never fix your dealership's real problems If you're serious about running a more profitable, customer-focused service drive—and want to stop losing customers because advisors are taught bad habits—you need to hear this one.  #ServiceDriveRevolution #DealershipLife #AdvisorTraining #CustomerExperience #ChrisCollins #TopDogLive #NeverSplitTheDifference Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

Welcome to Service Drive Revolution – In this episode, we dig into a surprising topic: What does Canada do better than the U.S.? (Hint: it's not poutine, but it could change the game for dealerships everywhere). If you care about the industry, the country, and your job in the automotive world, you may want to watch this one! We also hop around from hilarious stories about giving away Jeeps and monster trucks, to serious insights on vocational training, technician shortages, and dealership teamwork – this episode is packed with both laughs and lessons. We also cover: ✅ A cutting-edge new way of doing the news – live, raw, and tech-powered ✅ A discussion about our next potential Service & Parts Manager Challenge (think: Corvettes, teamwork, and big prizes) ✅ How technician shortages are reshaping the auto industry – and how Canada's immigration system might hold the solution ✅ Classic debates: red cars, recalls, audio systems, and even Rolex vs Corvette as the ultimate prize If you're in automotive service or just love cars and business strategy, this one's for you. #ServiceDriveRevolution #Leadership #DealershipLife #AutomotiveService #CorvetteChallenge #Canada #TechnicianShortage #ChrisCollins Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR Grab Chris' New Leadership Book I AM LEADER: https://iamleaderbook.com Grab our best selling books for your team: Your 90-Day roadmap to your best Fixed-Ops month ever starts here: https://swiy.co/F-ln Millionaire Service Advisor also includes our 11-step Circle of Trust System: https://swiy.co/F-lq

In this episode of Service Drive Revolution, Chris and Christian break down the hard truth behind why over 50% of service managers are turned over every year — and it's not what you think. From raw, personal stories of their most personal firings to a detailed breakdown of industry failures, broken leadership systems, and the lack of real mentorship… this episode will hit home for anyone in the Dealership world. What you'll learn: The real reasons service managers get fired (not just gross profit) Why firing someone never gets easier — even when it's necessary Christian's emotional story about firing a close friend Chris' first-ever firing… as a teenage head "Lot Lizard" How dealerships are failing their managers with outdated systems The 9 big mistakes that cost great leaders their jobs How to fix the turnover crisis and lead with vision and empathy If you've ever laid awake the night before a termination… if you've questioned your own value in your role… if you're tired of being set up to fail — this episode is for you. Want to break the cycle? Chris and Christian share proven leadership lessons that reduce turnover from 50% to under 5%. 👀 Also in this episode: Chris' book-carrying system and "everyday carry" video plug Why customer experience is the ultimate marketing tool How to design a service department that feels like a Tesla diner Explore more: Check out our "Books That Changed My Life" series on the Library channel! OnDemand Training For Huge Results - https://shorturl.at/j7J8u  Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule Got a question? Call us at 1-833-3-ASK-SDR

This week on Service Drive Revolution, we're pulling back the curtain on what most will never see. Not theory. Not hype. But raw, real numbers that tell the story of who's actually winning in fixed ops—and who's pretending. Some are still stuck in the mindset that says, "That can't happen in my market." Others are taking informed action and making their way to the green line of success - rewriting what's possible inside a single service drive. We're not just talking performance—we're showing you how leaders behave differently. What they pay attention to. What they no longer tolerate. How they've stopped making excuses and started producing undeniable results that punch through market limitations and dealership folklore. And yes—some of the numbers you'll hear will sound impossible. Until you realize… someone's already doing it. What we're going to ask fundamentally is: What do you believe about your team, your market, your potential—and is it helping you, or is it holding you hostage? We're going deep on what SPOP really represents in the DNA of a team. We're unpacking the shift from "we can't" to "we already did." Plus, in classic SDR style—we'll take a detour through jet skis, AI agendas, and maybe a few uncomfortable truths about recall math and legacy thinking. If you want to laugh, learn, and maybe have your entire standard of performance shattered—this one's for you. #servicedriverevolution #fixedops #servicemanager #serviceadvisor #servicedriverevolution #podcast #auto #autoindustry #ford #autoindustrynews OnDemand Training For Huge Results: https://chriscollinsinc.com/op/ondemand-sales-page/ Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can change your entire iutlook and get you on the green line of success. https://calendly.com/cci-schedule/15-minute-discovery-call Got a question? Call us at 1-833-3-ASK-SDR

In this episode of Service Drive Revolution, Chris and Christian dive deep into one of the challenges facing Service Departments today: How do you take a Quick Lube Tech and grow them into a Master Tech? This isn't just theory—we're talking real, actionable strategies that can transform your technician pipeline. You'll walk away with at least 3–4 powerful ideas that can immediately be implemented in your service department to reduce turnover, improve training, and build your bench. 💡 What You'll Learn: Why it's the Summer of Fixed Ops and how to capitalize on increased driving and travel The importance of creating a clear career path for your entry-level techs How to design systems where form equals function Why mentoring and career mapping matter more than ever How European-style vocational education might inspire new technician development models The real reason many Quick Lube Techs quit within two years—and how to stop it Plus, hear Chris and Christian talk about: Their hilarious road trip habits (spoiler: one loves RVs, one doesn't 🚐✈️) Which cities top their global travel lists 🌍 The Automotive News list ranking dealership groups by service & parts revenue Why leasing, EVs, and midlife crises are reshaping car buying behaviors 👉 Whether you're a service manager, GM, or Fixed Ops leader—this episode is for YOU. Offers on Training and Books in Description Below ⬇⬇⬇ OnDemand Training For Huge Results - https://shorturl.at/j7J8u Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line. http://bit.ly/CCIschedule

On this episode of Service Drive Revolution, Chris, Christian & Hogie talk with a very special guest - Dave. He's a Chris Collins Elite Member, lifelong automative industry veteran, and true leader in the industry! Dave shares his inspiring rise from Parts Manager to General Manager of a dealership and offers invaluable insights for Parts Managers, Service Advisors, Service Managers and all Fixed Operations staff aspiring to take their careers to the next level. 🔑 In this episode, we cover: How Dave overcame imposter syndrome to step into a leadership role. Why fixed ops professionals are perfectly positioned to become general managers. The surprising truth about why sales is easier than you think when transitioning from fixed ops. Misconceptions about the GM role and the realities of leadership. Practical advice for parts and service managers to think bigger and pursue their full potential. 🌟 Key Takeaways: Don't let self-doubt hold you back—your skills in fixed ops are transferable! Leadership is about solving problems, building trust, and focusing on the customer experience. "Do it faster, don't hold back!"—Dave's advice for aspiring GMs. 📢 Plus, we dive into some wild LA stories (think Tesla shenanigans and road rage!) and share exciting news about a Philadelphia Catholic high school launching a technician training academy, supported by a $1M dealership donation. 🛠️ 👉 Want to learn how to break through limiting beliefs and lead like a pro? Watch now and get inspired! Don't forget to subscribe and hit the bell icon  🔔 to stay updated with new episodes every day. #servicedriverevolution #serviceadvisor #serviceadvisorsuccess #autoindustry #automotivecoaching #serviceadvisor #servicemanager #fixedops #fixedoperations #chriscollinsinc