SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
Description
Why do good technicians and advisors leave—and what makes them stay?
In SDR #328, Chris Collins and Christian sit down with @clintpulver author of I Love It Here and the “Undercover Millennial,” who has interviewed over 11,000 employees undercover to find the truth about retention. Here’s what they discovered: it’s not just about money.
In this episode, you’ll learn:
- Why employees quit managers, not jobs
- The status interview every Service Manager should run before an exit interview
- How culture, mentorship, and recognition outperform pay raises
- The leadership shift that turns churn into long-term loyalty
If you’re serious about keeping your best techs and advisors, this episode gives you the playbook.
#ServiceManager #FixedOps #TechnicianRetention #ServiceDrive #CarDealership #Leadership #EmployeeRetention
United States
