Why Top Leaders Set Goals Differently (Lessons from Taylor Swift)
Description
Service Managers, Fixed Ops Leaders, and Dealership Executives — Why do some people and teams consistently outperform everyone else… while others stay stuck?
In this episode of Service Drive Revolution #339, Chris Collins and the team break down what elite leadership actually looks like — and why intentionality, preparation, and standards matter more than talent, location, or luck.
Using a surprising leadership case study (yes, even outside the automotive industry), this episode explores why the best performers:
- Practice harder than everyone else
- Prepare long before results are visible
- Set expectations higher — and refuse to lower them
- Build systems instead of relying on motivation
- Create an experience focused on the customer, not themselves
This conversation applies directly to service managers, advisors, directors, and Fixed Ops leaders who want:
✔ Better team buy-in
✔ More consistent performance
✔ Stronger culture and accountability
✔ Higher productivity without burnout
If you're tired of average results and excuses like "market conditions" or "staffing issues," this episode will challenge how you think about leadership — and what's actually possible in your service department.
👇 Watch now and rethink how you set goals, lead people, and build a winning operation.
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