Arts & Culture

Dynamic pricing has been making headlines for the wrong reasons with the recent release of Oasis tickets. Before that, Taylor Swift was breaking records in terms of ticket prices. It's a good time to talk ticketing.In this episode we discuss everything from what dynamic pricing actually is (and isn't)... to upselling, audience perception, value-adding, demand management, potential new legislation, paths to membership and keeping arts and culture accessible to all.Host Tom Dawson assembles 5 industry experts (two stand-alone interviews and one panel discussion) to make sure all angles are covered.Interviews: Robin Cantrill-Fenwick (CEO, Baker Richards)Ian Nuttal (TheStadiumBusiness / TheTicketingBusiness)Panel:Abbi Olive (Castle Howard Estate Ltd)Charlie McKenzie (Brighton & Hove Museums)Matt Thorley (Tate)   The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

Head of Commercial Development Conall Borowski introduces host Tom Dawson to Little Angel's resourceful and strategic way of operating commercially and creatively.From a unique birthday party product developed during the pandemic, to insightful thoughts on how best to use staff and freelancers, this conversation is full of considered strategy and useful approaches honed through the need to be creative to thrive commercially.Find out more about Little Angel Theatre here:littleangeltheatre.com The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

In this episode, Tom Dawson, Director of Digital at the Association for Cultural Enterprises, interviews Stephen Preston, Deputy Head of Heritage and Culture at St Giles Cathedral, Edinburgh.Celebrating the cathedral's 900th anniversary, they discuss the cathedral's importance to the city, and how it manages challenges both ancient and modern. They explore various topics including the cathedral's architectural changes, its use as a filming location for major films like Avengers Infinity War, the impact of the Edinburgh Fringe, why people flock to see a sculpture no bigger than a phone, and its role during Queen Elizabeth's lying in state. Stephen shares his journey from tour guide to his current position and provides insights into the cathedral's efforts to engage visitors through digital initiatives and interactive exhibits. They also discuss the complexities of managing a historic site that serves multiple purposes, balancing being a place of worship, a cultural landmark, and hosting art exhibitions and blockbuster films.Build St Giles' interactive game: stgilescathedral.org.uk/buildFind out more about the Association: culturalenterprises.org.ukThis episode is sponsored by King & McGaw, the market leader in print on demand framed and unframed prints. King & McGaw, proudly supplying the cultural sector for over forty years.  The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

This episode features highlights from:Maximising Visitor Experience (with Rachel Mackay at Hampton Court Palace)Small Museum Big Impact (with Steve Gardam at the Roald Dahl Museum)Starting From Scratch (with Amy Akino-Wittering at Young V&A)Preserving A National Treasure (with Rebecca Hossain at Sir John Soane's Museum)Local Government Arts Funding Crisis (with Stephanie Sirr, Zak Mensah and Cllr Liz Green)Innovating & Disrupting (with Florence Schechter at The Vagina Museum)Toward a Thriving Cultural Sector (with Melanie Lewis, Chair of the Association for Cultural Enterprises)Visitor Behaviour (with Liza Leonard, Dean Graham & James Duckworth)How To Strategise Long-Term (with Paul Gray, The National Gallery)We will back in early September with a brand new episode. The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

The National Gallery is one of the highest profile cultural venues in the UK, with a commanding location in London's Trafalgar Square. It's just turned 200 years old, a sign of its importance to national heritage and identity... and a chance for it to celebrate with a national on-the-road outreach programme and a series of capital works that will update and improve key parts of its offer to the public. Under the umbrella of NG200, it's an ambitious set of activities that is delivering real impact now and will also shape the gallery's future in the years ahead. In this wide-ranging interview with host Tom Dawson, Paul Gray (Deputy Director and Chief Operations Officer of The National Gallery) gives great insights into how to look at the bigger picture and make good decisions for the future. From climate change, to talent retention, immersive experiences to food and beverages... Paul has a real skill for pulling everything together and encouraging it all to go in the right direction. This is a precious ability in the cultural sector, and there are brilliant lessons and experiences for all listeners to learn from, whatever their role in the sector.To find out more about The National Gallery and NG200, visit nationalgallery.org.uk The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

There is both survey-based and anecdotal evidence to suggest that visitors to arts and cultural venues such as theatres, museums, galleries and heritage sites behave in a different way than they did, say, 20 years ago. The  pandemic may have played a part and some people point to the rise of smartphones and social media. What's really happening and what are the explanations and implications?In this episode, host Tom Dawson gathers a panel of visitor experience experts to get their thoughts... and the resulting discussion reveals real and significant evolution in the expectations, attitudes and actions of visitors. There are challenges and opportunities... and bizarre tales involving everything from misbehaving ducks to the unexpected removal of garments. This is a must-listen conversation about a live subject in the arts and cultural sector.Panellists:Liza Leonard (Manchester Art Gallery)Dean Graham (Leeds Castle)James Duckworth (Shakespeare North Playhouse) The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

Melanie Lewis is the new Chair of Trustees for the Association for Cultural Enterprises. She has a brilliant track record within the sector, being named as one of The Stage 100’s Most Influential People of 2024.With Melanie as CEO, Shakespeare North Playhouse has flourished as a hub for creativity, innovation, and community engagement. Her strategic vision has not only elevated the artistic excellence of the theatre but has also fostered a vibrant and inclusive cultural space that resonates with audiences far and wide. Plus the venue's success and its community focus has brought commercial benefits to Prescot's High Street.In this interview - recorded at ICC Wales where the Association for Cultural Enterprises hosted their 2024 annual conference - Mel and host Tom Dawson map out a future for the cultural sector. What will be the biggest challenges? How can the sector react, adapt and thrive?Mel is a positive and purposeful voice and this episode is full of useful insights and strategic vision that can help people and organisations at all levels within the cultural sector build towards a vibrant and prosperous future.This episode is sponsored by King & McGaw, the market leader in print on demand framed and unframed prints. King & McGaw, proudly supplying the cultural sector for over forty years.  The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

When Florence Schechter looked for a Vagina Museum to help her answer a research question... and found there wasn't one (even though there was a Penis Museum) she decided to make one herself. She had a great idea, an engaged audience and powerful purpose, but she found apathy and a lack of meaningful support from the established existing museum sector.Undeterred, Florence found a way. By harnessing the power of data, pop-ups (with strategic purpose, not just for the sake of it) and an innovative mix of revenue streams, the Vagina Museum has gone from strength to strength. Now located in a unique railway-arch setting in Bethnal Green, The Vagina Museum is admired for its innovative and disruptive approach. It also has a vast young following that many other museums can only dream of engaging. In this episode, host Tom Dawson visits the museum and asks Florence to share her insights, which are honest, powerful and passionate. There is so much fire and inspiration here for anyone who has a new idea  that they really believe in. Florence challenges the concept of what a museum is or should be and questions the need for a collection. She gives great advice on harnessing social media and looking beyond predictable sources of funding. There are also brilliant pointers for any cultural organisations looking to better harness the commercial power of retail and events.At the heart of it all is The Vagina Museum's consistent and clear mission to communicate that the gynaecological anatomy is a part of the body that we shouldn't be ashamed of... but we should celebrate.(Please note that this episode contains very strong language.)To find out more about The Vagina Museum, go to vaginamuseum.co.uk The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

The country-wide economic squeeze has hit the arts and culture sector hard. Local governments -  under pressure to save money - are making cuts to their support for local arts organisations, sometimes removing funding completely.Why are we in this situation and what can be done to make positive progress?Host Tom Dawson is joined by three expert guests to understand the context and try to come up with some answers:Stephanie Sirr - CEO of Nottingham Playhouse and  Co-President of UK TheatreZak Mensah - Co-CEO of Birmingham Museums Trust and a Trustee of Cultural EnterprisesCllr Liz Green - Chair of the Local Government Association's Culture, Tourism and Sport board and Councillor, Royal Borough of Kingston upon Thames   The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

Sir John Soane was one of the world's most famous neo-classical architects. He built and lived in a house in London which, when he died, he left to the nation. The result is a house museum that has National Museum status and - according to the terms in Sir John's will - has been kept as it was at the time of his death in 1837. Rebecca Hossain is  Director of Commercial and Operations.The museum displays Soane's collection of antiquities, furniture, sculptures, architectural models, paintings – including work by Hogarth, Turner and Canaletto  – and over 30,000 architectural drawings. It’s a vast, extraordinary collection, full of curiosities and surprises.In this episode of 'Arts & Culture', host Tom Dawson visits the museum and speaks to Rebecca Hossain about the unique challenges and opportunities that a house museum like this presents. We find out why red wine is forbidden at functions, why there are no labels or signs in the museum... and how a crucial decision made during lockdown has opened up the museum to a whole new generation of visitors.There are also brilliant insights into strategising decades ahead and how the physical nature of a museum presents a unique chance to build loyalty and camaraderie amongst its staff.For more information on the museum, visit soane.org The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

Young V&A is a museum for children and young people. It's located on the site of the former Museum of Childhood but re-launched  under a new brand and with a complete re-imagining in July 2023.Amy Akino-Wittering (Head of Operations and Commercial at Young V&A) runs the day-to-day operation of the museum and played a key leadership role in its planning, design and launch. In this episode she shares with host Tom Dawson her learnings of "starting from scratch" with a new museum concept, plus gives insights from her career in the arts and culture sector.There are really useful lessons here in prioritisation and vision - when you start with nothing but a blank page, what are the pillars that you build around? Amy also gives great direction in the crucial area of team management - how do you create the best platform for your staff to shine and, in turn, provide a great experience for visitors?Children and young people are a notoriously hard audience to really serve well - it's easy to miss the mark. Amy gives great advice about observing and adapting. Plus, Amy's passion for constant improvement (through gathering feedback from the team members on the floor) really shines through.Find out more about Young V&A here:https://www.vam.ac.uk/young The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

The Roald Dahl Museum & Story Centre is a tiny site... with a big name above the door. Roald Dahl is one of the world's most famous authors and his stories and characters have inspired generations of children and adults alike. Museum Director Steve Gardam shows Tom Dawson (Association For Cultural Enterprises) around, then explains how physical size does not have to be a limitation on the vision of a museum.This fascinating interview features useful insights into strategy, long-term thinking and clarity of purpose. There are also valuable lessons around community, commercial pragmatism and leadership.There are plenty of small cultural enterprises around the UK. This episode shares how great things can be achieved by any scale of operation. The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

Rachel Mackay is Head of Hampton Court Palace - an incredible job title with a fantastic bonus included... she gets to live in a Royal Palace. It's not quite as fairytale glamorous as it sounds, but the role, and the Palace itself, provide Rachel with one of the most intriguing and rewarding roles within the cultural sector. What better place and person to start this new podcast from the Association for Cultural Enterprises?The aim of this podcast is to discover, highlight and share best practice, innovation and insights from the galleries, museums and heritage sites that make up the UK's rich and varied cultural sector. How can cultural enterprises delight the public and also be financially sustainable? This podcast will find out and share the knowledge for everyone's benefit.In this fascinating first episode, host Tom Dykes joins Rachel for a quick tour of Hampton Court before settling in her historic (every room has a story here) office to discuss everything from dealing with Royals, to roasting beef in original Tudor kitchens... from the latest theories on maximising visitor experience, to balancing revenue and disruption when it comes to granting filming licences.The 'Arts & Culture' podcast publishes a new episode every month. Please subscribe to never miss an episode, leave a review to support the podcast and do spread the word far and wide.For more information on Hampton Court - https://www.hrp.org.uk/hampton-court-palace/#gs.6b9zzwRachel's book about Visitor Experience - https://facetpublishing.co.uk/page/detail/?K=9781783305490   The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK.Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises.https://culturalenterprises.org.uk/

Tom Dykes from The Association for Cultural Enterprises welcomes you to a new podcast - Arts & Culture. Coming soon...The Arts & Culture Podcast aims to seek out and share best practice and innovation from museums, galleries, heritage sites and beyond, all across the UK. Host Tom Dawson is Director Of Digital for the Association for Cultural Enterprises. https://culturalenterprises.org.uk/