In their 50th milestone episode, Caspar and Russell take a step back to reflect on the BPM 360 journey—50 episodes, 5,000 downloads, and countless insights into the evolving world of business process management. The hosts discuss recent market shifts, including ServiceNow’s acquisition of Apromore, and explore how major platforms like ServiceNow and SAP are reshaping their strategies toward end-to-end orchestration, process intelligence, and platform ecosystems. They also celebrate the growin...
In this lively episode of the BPM 360 Podcast, Caspar and Russell welcome Liam O’Neill, Managing Director of BPM-D, for an engaging conversation about how process management must evolve from compliance-driven legacy practices to orchestrated, data-driven business transformation. O’Neill shares lessons from a decade of BPM consulting across Europe, explains why many BPM teams get stuck in “quality management mode,” and envisions a future where orchestration, digital twins, and human-cent...
WARNING: This episode is in German - Caspar again exposes his hidden language capabilities! :) In this engaging episode of BPM360, hosts Caspar and Russell sit down with BPM veteran Sven Schnägelberger, founder of BPM&O. Sven’s journey from freight forwarding clerk to IT leader to BPM pioneer is rich with insight. He reflects on how BPM moved from workflow automation to strategic process management, shares how he built one of the largest process-management communities in Germany, an...
Strap in, process nerds — this episode of the BPM360 Podcast with Holger Wüsthoff is a wild ride through the evolution of process work, from “they dragged me into SAP” stories to bold claims about process-driven AI. Caspar, Russell, and Holger spar over whether business must bend to systems or if systems should dance to business moves — and land squarely in the middle: pick your horse (process), then pick your saddle (system). Holger brings decades of global transformation scars a...
In this lively BPM360 episode, Caspar and Russell sit down with Prof. Hajo Reijers, whose career spans coding, consulting, and co-authoring the BPM field’s “bible.” The discussion is as energetic as it is insightful: from the quirks of workarounds in hospitals to the excitement of process hackathons, from redesign heuristics to the promise (and pitfalls) of AI in BPM. With plenty of laughs, real-world anecdotes, and a contagious enthusiasm for processes, this conversation shows why BPM ...
In this episode, Caspar and Russell kick things off with Russell’s mole invasion at home (a perfect metaphor for stubborn BPM stakeholders who pop up where you least want them). From there, they dive deep into why so many AI pilots collapse before reaching scale, and how process management must act as the “guide rails” for AI to deliver real business value. Expect analogies from mountain bike races, a Dunning-Kruger reality check, and a candid discussion on why “there is no AI without P...
Caspar and Russell are back behind the mics to launch Season 4 of the BPM 360 Podcast. After a summer of sun, paint brushes, and a bit of Raspberry Pi miswiring, the duo jump straight into how real-life lessons connect to the world of BPM. From DIY cellar ventilation gone wrong to reflections on process modeling conventions, they explore the balance between careful preparation and agile adaptation that every transformation journey requires. 🔑 Key Takeaways Human vs. AI &...
In this sizzling summer finale of BPM360 – Covering Every Angle, Caspar and Russell take a reflective and witty journey through the highlights of Season 3. What began with pool-cleaning confessions and festival weather banter quickly turned into a deep dive into process thinking, change facilitation, and agentic AI. 🧩 Key Takeaways from Season 3: Human-Centric BPM with Mirko Kloppenburg: Empathy, trust, and process models as cultural drivers—on the road and in the boardroom....
In this dynamic and thought-provoking episode, Casper and Russell take a detour from birthday barbecues into the brave new world of AI agents in process management. With their trademark mix of humour and depth, they explore how agentic AI is shifting the BPM landscape—from guided automation to autonomous orchestration. Drawing parallels between past tech trends (remember Excel chaos?) and current GenAI developments, they raise urgent questions about governance, context-awareness, and AI...
✅ BPM Principles Apply to Global Challenges: Caspar and Russell explore how core BPM concepts—like executive sponsorship, stakeholder management, process standardization, and governance—can guide the complex task of integrating 27 national defence systems into a unified European force. ✅ Sponsorship is the Make-or-Break Factor: Without a clear, strong executive sponsor at the top (think EU leaders or NATO chairs), no integration effort—be it in BPM or defence—can succeed. A...
In this lively episode, Caspar and Russell take listeners behind the scenes of the Automation Summit 2025 in Split, Croatia, featuring an interview with event organizer Darko Jovisic. Against the scenic backdrop of Roman castles and well-stocked buffets, they explore the evolving nature of automation—from RPA to AI-driven orchestration. Key Takeaways: AI has taken center stage: Compared to 2024, almost every talk this year included AI, with a clear shift from generic RPA use cases...
Top 5 Takeaways from the Episode: 1. Workarounds Reveal the Real Process Iris’s research shows that deviations from standard procedures—like nurses jotting notes on paper instead of using digital systems—aren’t mistakes, but signals. These workarounds often reflect system limitations, process flaws, or a drive to prioritize what truly matters: patient care. 2. What You See in Data Isn’t Always What Happened Event logs often record what’s entered, not what’s execu...
Top 5 Takeaways from the Episode: 1. CI Is a People Game, Not Just a Process Game Gary Cox’s book, Cultivating Champions of CI, emphasizes that sustainable continuous improvement (CI) isn’t about tools or theory—it’s about developing people, mindsets, and a culture that values thoughtful problem-solving over quick fixes. 2. The Four P’s of Meaningful Change Beyond People, Process, and Purpose, Gary introduces a fourth essential “P”: Problem-solving. When processe...
🔑 Key Takeaways: 1. Human-Centric BPM: Stefan Hauenschild emphasizes that the success of BPM initiatives lies not in the perfect process model, but in how well change is facilitated across all levels of the organization. 2. Change Is Not Managed—It’s Facilitated: Stefan critiques the term “change management” and advocates for “change facilitation,” highlighting the need to understand emotional responses to change using models like the Kübler-Ross curve and the marathon effec...
🔑 Key Takeaways from the Episode: 1. Bad Habits & BPM: Russell kicks off with a personal story about bad habits and health goals – a metaphor for how organizations drift into process chaos. It’s not about the wrong tool or method but the erosion of good habits over time. 2. Guest Spotlight – Roland Woldt: Roland shares his journey from the German army to becoming a BPM thought leader and author. His new book “Successful Architecture Implementation” bridges theory and pra...
🔎 What happens when you pull a critical piece out of a complex system without understanding the full impact? This episode goes beyond process management and draws parallels to global events, politics, and corporate decision-making. Caspar and Russell explore the unintended consequences of disruption, whether in governments, businesses, or process landscapes. 🚀 Key Takeaways: 1️⃣ Processes Exist for a Reason – Every business structure, process, and system evolved with a pur...
Is your process hierarchy helping or hurting your organization? In this thought-provoking episode, Caspar and Russell go deep into one of the most debated BPM topics—structuring process repositories. With no guest this time, it’s back to the dynamic duo tackling a pet peeve of process architects worldwide: the messy mix of functional and end-to-end process hierarchies. 🚀 Key Takeaways: 1️⃣ The Great Divide – Functional decomposition structures are great for modelers, while e...
In this episode of BPM360: Covering Every Angle, Caspar, Russell, and Prof. Hans-Jürgen Scheruhn take a deep dive into the intersection of business process management (BPM) and enterprise architecture (EA). Hans shares his academic journey, industry experiences, and his groundbreaking work on the Enterprise Online Guide (EOG)—a structured framework designed to harmonize business processes, IT landscapes, and enterprise architecture in a Google Maps-style navigation approach. &nbs...
In this episode of BPM360: Covering Every Angle, Caspar, Russell, and Prof. Wil van der Aalst engage in a deep dive into the evolution of business process management (BPM), process mining, and the intersection of data and processes. From Wil’s early academic journey to his groundbreaking work in object-centric process mining, this conversation explores the challenges, misconceptions, and future trends in BPM and AI-driven process intelligence. 🔑 Key Discussion Topics & Takeaways&nb...
In this engaging episode of BPM360 Covering Every Angle, Caspar and Russell sit down with Mirko Kloppenburg, a renowned advocate for human-centric process management and the host of his own BPM-related podcast. The conversation dives deep into the human side of BPM, exploring how understanding emotions, fostering transparency, and inspiring collaboration can transform process management. Mirko shares his personal journey into BPM, starting with an internship at Lufthansa Cargo, and reveals ho...