Break The Cycle: a debt resolution podcast

What's the best way to start building your credit score? How can you make money grow passively? Should you pay off your student loan early? In this episode, we're joined by Olamide Majekodunmi from All Things Money to talk about, well, all things money.

The FCA has described their New Consumer Duty as "a paradigm shift in their expectations". They are raising the bar for customer care, meaning that many firms will need to make some significant changes in the coming year. Join us for Part 2 of our conversation with Risk & Compliance Advisor Erik Porter as we chat about the challenges and opportunities of the new regulation.

Impacting every business that deals with retail customers, the FCA's New Consumer Duty sets a higher standard for customer protection. Risk & Compliance Advisor Erik Porter joins us this week to demystify the 161-page document.

For many companies, accessible design is all too often an afterthought. But for companies who care for customers in debt, having a product that's designed with accessibility in mind can be the difference between helping someone clear a balance and keeping them in debt. The engineering team join us in this episode to discuss accessible design, why it matters, and how we approach the problem here at Ophelos.

We chat with our CEO and co-founder Amon Ghaiumy about some of the ways that businesses can keep costs low, detect vulnerability sooner and offer personalised experiences for their customers facing financial difficulty.

Over the past decade, financial services have seen a huge shift towards digital. This change, however, is happening much more slowly in the debt sector. This creates a rift in the customer journey. Front-end, it’s quick and easy to access credit. But once you fall behind on payments, you’re expected to resolve them in an analogue fashion. Why is it that the uptake of new innovations and technologies is slow in this space? Find out in our latest episode of Break The Cycle, as we chat to our CE...

Financial literacy leads to a healthier, happier life. Despite this, only 50% of the UK have a basic level of financial education. How can businesses promote financial education? What tools can help young people to get in control of their finances? We chatted to Marco Logiudice, co-founder of Prograd, to find out.

Great customer experience requires a personalised approach. Take for example customers in debt - each individual will have a different story, financial situation, communication style and way of interacting with the customer journey. So why make every communication strategy the same? Tune in to our next episode of Break The Cycle tomorrow to hear Jacob Goss and Jacopo Attolini from our data team chat about how machine learning can personalise and improve the customer experience.

We all know how the customer journey goes: awareness, consideration, conversion, loyalty and advocacy. But where does a customer in financial difficulty fit into that equation? How can businesses rethink the customer journey in order to support everybody, and ultimately rehabilitate customers who are struggling back into the journey? In this episode we're joined by Paul Chong, co-founder and COO of Ophelos.