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Providing easy to understand concise information on the most impactful challenges facing the debt collection ecosystem. By giving a voice to the important role it plays in our economy, and the impact it has in people’s lives, we’re reframing the narrative around debt collection with real stories of people, dealing with complex financial problems and the power authentic emotional connection plays in the process. In each episode, we delve deep into all things debt collection with some of the brightest and most forward-thinking, paradigm-busting minds in the business. Intimate, deep, and often intense, these are not interviews. They are conversations. Connections from various perspectives designed to provoke, educate, inspire and empower you to discover, uncover, unlock and unleash new possibilities.
27 Episodes
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What you'll learn about in this episode: What does coffee and accounts receivable management have in common? Much more than meets the eye. Both are generally locally connected. Both can be easily commotized,and both at their core have to do with human interaction. In this episode we’re talking about these topics, and how a local coffee shop has built a brand and a business by leading with the heart and putting people before profit. Grab a cup of coffee and...
What you'll learn about in this episode: According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused more on defensive initiatives including regulatory, compliance goals. In this episode we will discuss the key foundational components of becoming a data first culture, and the lessons the software development lifecycle can teach you about the culture, cohesion and psy...
What you'll learn about in this episode: Tradeshows and conventions, an important networking, educational and marketing element in any industry were impacted by the pandemic. As things open up, and attendance improves to pre-pandemic levels, attendees find themselves in a position to be more intentional about why they attend, and more strategic in their approach. As the ACA convention is a week away we'll pick the brains of some of this year's attendees, road warriors, and vetera...
Downtime replenishes the brain's stores of attention and motivation, encourages productivity and creativity, and is essential to both achieve our highest levels of performance and simply form stable memories in everyday life. Yet, as leaders we often have the misperception of taking time away from work as negative. In this episode we're going to explore the benefits of taking a periodic pause to recharge , What you'll learn about in this episode How to plan one, and ideas t...
Hybrid and remote work options offer employees greater flexibility, open up opportunities for companies to hire from a larger talent pool and reduce office space costs. But these options don’t come without challenges. In this episode we’re going to talk about the good, the bad and the ugly of Remote and hybrid work options and explore why more companies in the ARM space have been slow to adapt to this growing trend . What you'll learn about in this episode The benefit...
What you'll learn about in this episode: Research indicates that the majority of employees in accounts receivable are female and more likely to be people of color than their peers in other industries. Likewise, many of the consumers contacted by accounts receivable representatives are women and minorities. Additionally, recruitment is a huge issue in the ARM space (indeed, in all industries) today, and yet a large talent pool is underutilized. Having diverse voices at the table brings better ...
What you'll learn about in this episode Over the past 2 years the employment picture has morphed into something new, and the ARM market is facing some challenges in finding qualified candidates to fill jobs leading to a marked increase in the number of first-time outsourcers looking to offshore their customer-service, back-office and technical support functions. Many first time outsourcers have specialized needs, for instance screening of medical records, insurance claims processi...
We’re driving down the highway of been there, done that and we just passed a sign that says warning construction ahead. Fortune favors the brave, but overcoming fear, and taking risks that will reinvent the future, begins with a different way of thinking. In this episode we’re going to explore some of the challenges and opportunities the past few years have brought about from various perspectives, and explore possible disruptive solutions, and an important shift in mindset for&nbs...
The 10th edition of Kaulkin Report was just released. This report has been an integral component of developing a deeper understanding of trends in the accounts receivable management industry. In this episode we’ll unpack the report Connect the Dots of opportunity in the ever changing economy and dive into the importance of data in strategic growth planning and much more. Guests Mike Ginsberg is president and CEO of Kaulkin Ginsberg, providing M&A and strategic advisory expertise to...
What you’ll learn about in this episode When was the last time you pulled out your phone and searched for your company online? And as you did that, when was the last time you placed yourself in the mind of the consumer? What did you see? In this episode we’re unpacking the importance of clarifying your message and who you're speaking to. We're diving into creative ways to tell your story, and understanding why reputation and brand management is so important in the ARM ...
What you'll learn about in this episode In this episode we're connecting with a digital marketing veteran and trail blazer to help us understand how companies in Niche B2B industries can get the best value for their advertising dollars. Topics include: Tips on defining your audience Narrowing Focus to improve results A tip for B2B medical marketing Areas you're wasting your money in How to get started in Linked Ads Guest: AJ Wilcox AJ Wilcox is a LinkedIn Ads pro who founded B2Linked.com, a...
What you'll learn about in this episode As the Pandemic landscape evolves and trade shows, travel and in person visits shifted to digital , gaps in our sales and marketing processes emerged. How do we adapt and find new and better ways to fill our pipelines and keep our connections? In this episode we'll dive into The definition of “networking” and meaningful connections when it comes to the business sales and marketing of the future. We'll talk about sales and marketing for the debt collecti...
What you’ll learn about in this episode Debt collection is being transformed through changes in technology, Regulation, the economy landscape and the manner that people are interacting with customer service channels. Does Digital Collection open pathways to an improved experience, and better results? In this episode we’ll dive into these questions with Tim Collins, a recognized and capable people leader with broad experience in driving organizational growth using technology to improve t...
What you’ll learn about in this episode You’ve worked hard to build and guide your business throughout its life, you should have a plan that guides it to a conclusion. A business exit strategy is a plan for what will happen when you want to leave your business and outlines the form that the transition will take. "Begin with the end in mind" is important in life and business, because your exit is inevitable. The day will come when it's time to move on. Having a plan in place will help ...
Charles “Chuck” Coonradt is Founder and CEO of The Game of Work, which was founded in 1973, and dedicated to the success of its corporate clients. Graduate of Michigan State University and internationally recognized in the fields of goal setting and profit improvement, as an author, consultant, and speaker. His five best-selling books The Game of Work, The Better People Leader, Scorekeeping For Success, Managing The Obvious, and The Four Laws of Financial Prosperity have been labeled manageme...
Ian Cook As the VP of People Analytics at Visier Ian is responsible for overall direction and growth of Visier's People Analytics solutions. Focus is internally on opportunities for developments to Visier's own set of products. And externally on identifying the right GTM partners. Visier is currently the market leader in the People Analytics industry and the purpose of his role is to extend this position and drive growth for the business. What you'll learn about in this episode As th...
Join a few of the season 1 alumni as we reconnect to talk about what's on our minds and in our hearts as we celebrate the season, and plan for 2022. What you'll learn about in this episode Regulation F is Implemented what do the next 6 months look like?The communication shift to digitalHow to use listening as a tool to improve resultsPodcast and Book recommendationsGuest: Bethany Robertson Debt Recovery Solutions of Ohio Vice President, co-owner, and founder of Debt Recovery Solu...
Mike Ginsberg is president and CEO of Kaulkin Ginsberg, providing M&A and strategic advisory expertise to the accounts receivable management industry for since 1991. Mike is also co-founder of Topline Valuation Group, providing ARM owners and executives with much-needed technical, financial, benchmarking, and operational services designed to improve decisions at the corporate and operational levels. Since 1991, Kaulkin Ginsberg Company has been dedicated to advising owners and executives...
Joann Needleman leads the firm’s financial services regulatory and compliance practice and advises banks, financial institutions, and financial services entities on regulatory compliance matters. Joann prepares and represents these same financial institutions during state and federal supervisory examinations and regulatory investigations before agencies such as the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC) and the Office of the Comptroller of Currency (OCC) a...
Jeremy Ruth serves as the Sr. Director of Default Account Servicing for Arvest bank. He has been with the bank for 20 years and has experienced the bank’s growth from $2.5B to over $20B in asset size. He oversaw the transition to a centralized collection environment, while emphasizing customer service, compliance, and performance throughout the collection cycle. Responsibilities include early stage through post charge off collections and recovery for direct consumer, indirect auto, small busi...
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