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Future Shop Podcast with WSL
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Future Shop Podcast with WSL

Author: WSL

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Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
74 Episodes
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In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Helena Foulkes, current board member of Costco & Harry’s, former president of CVS Pharmacy and CEO and Board Member of the Hudson’s Bay Company, amongst other roles. They discuss:Her reflections on the pandemic: What she has learned about retail, leadership and the future. How and why the power dynamic shifted from manufacturer to retailer to technology -- and now to consumers.The lasting effects of the pand...
In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Mara Sipzener, General Manager of Loyalty at CVS Pharmacy about what’s driving all the recent activity and upgrades to retail loyalty programs. They discuss:What shoppers expect to be loyal todayWhy CVS, Walmart, Target Bath & Body Works, and others have upgraded their programs recentlyHow loyalty programs need to focus on not only delivering affordability (discounts) but also convenience and personalizationHow th...
Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue discussions about emerging technology and the implications for the future of retail.They discuss: How quickly companies are integrating generative AI into operating systemsEfficiency plays that are delivering better access to information and images fasterThe intense focus on stores and how new technologies ...
In this episode, Wendy Liebmann talks to Craig Dubitsky, founder of Happy™ products, about his recent launch of Happy™ Coffee, his partnership with Robert Downey Jr., and how philanthropy is embedded in reinventing the category at retail. They discuss:What it takes to be a serial entrepreneur (a clue: it’s being obsessed with people)How to disrupt massive, CPG categories, including home care, lip care, oral care and now coffeeBuilding a unique business model based on bringing happiness t...
In this episode, Wendy Liebmann talks to WSL Retail Strategy Consultant, Elia Auchane, and Retail Innovation Manager, Allie Chilicki, about curating a Retail Safari® at the inaugural Cosmoprof Miami event. And the power of connecting in store and on the convention floor.They discuss:A behind-the-scenes view to customizing the perfect Retail Safari® Best-in-class retailers in the Latin-inspired Miami marketThe power of people to build emotional engagement at retail, at Nike and at A...
In this episode, Wendy Liebmann talks to Alex Gourlay, Executive Chair of Holland & Barrett, the UK’s leading wellness retailer, and formerly Executive Vice President and Co-Chief Operating Officer of Walgreens Boots Alliance, and President of Walgreens about the future of health care retailing. They discuss:The generational opportunities in health care (from food to pharmacy)How younger people are much more proactive in taking care of their health, and how longevity means opportunit...
In this Cloud Chat episode, Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue Cloud Chat, a short, sharp take on emerging technology and the implications for the future of retail.They discuss:The year ahead: the yin and yang of the economy, technology and how companies – and shoppers -- are responding, and willHow slow some companies have been to respond to per...
In this episode, Wendy Liebmann talks to Maly Bernstein, CEO, Bluemercury, the luxury specialty beauty retailer, about her vision for the future of beauty retail and how her strategy is coming to life neighborhood by neighborhood.They discuss:What makes Bluemercury shoppers unique The focus on personalized skincare – both products and services The importance of new categories and private brands The new store format, with its “modern residential” focus, in-store service bars, ma...
In this episode, Wendy Liebmann talks to WSL’s president Candace Corlett about the latest How America Shops® research that reveals how Americans are feeling (not happy), and what that means for 2024 and beyond (challenging). They discuss:How shoppers see the challenges for their standard of living in 2024, and what they plan to do about it. The lack of innovation that leaves shoppers wanting – with little inspiration to pay more.Where shoppers will actually spend more in 2024 – cat...
In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Consumer Goods at AWS, continue Cloud Chat, a short, sharp, sometimes provocative take on emerging technology and the implications for the future of retail. They discuss: The holiday season – binge or bust – and implications for 2024What’s up – and down – with Generative AIE-commerce and creating a more flexible platformSoon-to-be-revealed AI use cases from brands and retailersAll in...
In this episode, Wendy Liebmann talks to Muriel Gonzalez, President, The Vitamin Shoppe about how the pandemic brought her out of retirement to lead the transformation of street corner vitamin shop into a model of 21st century wellness.They discuss:The keys to transforming a store for fitness jocks into one for anyone on a wellness journeyHow to manage fast-emerging categories and products in the health and wellness space, from hydration to sports fitness, from menopause to immunityWorking wi...
In this episode, Wendy Liebmann talks to Alissa Hsu Lynch, formerly of Google and Johnson & Johnson, about the consumerization of technology in health care, and the implications for consumer packaged goods companies and retail.They discuss:Google’s utilization of 10x thinking to create radical solutions How technology will provide better outcomes and more affordable access to health care The success of consumerizing technology in health care is staying focused on real consumer n...
In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper, and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, introduce Future Shop’s Cloud Chat – a short, sharp, sometimes provocative take on emerging technology and the implications for the future of retail. They discuss: Generative AI…of courseThe need to explore proofs of concepts and piloting…fastNew focus on data for legacy brands…good news and...
In this episode, Wendy Liebmann talks to Justin Lafoe, most recently Executive Vice President of Marketing and Merchandising for Trader Joe’s and, prior to that, SVP of Merchandising & Retail, Disney Parks, Experience & Products, where he worked for 25 years.They discuss:How delivering a relevant shopper experience has changed as a result of technology and COVID.How deep understanding of changing shopper expectations is essential to building relevant experiences.How the role of the ph...
In this episode, Wendy Liebmann talks to six industry leaders about key trends that will impact retail in 2024-2025. Listen to:Susan Lang, CEO, XIL HealthMichael Clinton, CEO & Founder, ROARForwardParbinder Dhariwal, VP & General Manager, CMX, CVS HealthDawn Clark, Co-founder & Principal Architect, Osean StudiosJustin Honaman, Head Worlwide Retail & CPG, GTM, Food/Beverage, Amazon Web ServicesLisa Paley, President, North America, HaleonThey discuss:The health and wellnes...
In this episode, Wendy Liebmann talks to WSL’s president Candace Corlett about the latest How America Shops® research that addresses the foundational changes in shopper sentiment and behavior as a result of five years of turmoil. (That’s right, it’s not only about the pandemic.)They discuss:The paradox of shoppers’ “just in case” approach to spending versus treating themselvesThe paradox of shopping in many, many more places – channels, stores, digital – versus wanting to make their shopping ...
In this episode, Wendy Liebmann talks to Noah Rosenblatt, president, SpaceNK North America, about the company’s unique retail model, and how to straddle Bloomingdale’s, Nordstrom, and Walmart all at the same time. They discuss:Why the changing beauty landscape exemplifies where retail at large is headed How to successfully straddle luxury and mass distribution at the same timeHow the pandemic opened the door to a partnership model that brings prestige to a broader audienceThe key to...
In this episode, Wendy Liebmann talks to Parbinder Dhariwal, VP & General Manager of CMX, at CVS Health, about the evolution of Retail Media Networks and the opportunity they offer to create more personalized shopping experiences. They discussWhether this is the moment of one-to-one shopper personalization.The challenge of digitizing a traditionally analog retail business How Retail Media Networks must be consumer-led and add value through the increasingly fragmented shopper jou...
In this episode, Wendy Liebmann talks to Michael Clinton, author of ROAR into the Second Half of Your Life - Before It’s Too Late, and CEO and Founder of ROARforward, a joint venture with Hearst Ventures. They discuss:The new 50+ cohort and the social movement driving change in the developed world, as people live longer. One-third of the population is already 50-plus with substantial – and growing spending power. They're not brand loyal. They're blowing up all of the stereotype...
In this episode Wendy Liebmann talks to Susan Lang, founder of XIL Health, a women-owned healthcare analytics and technology company that advises major corporations on health care strategy and invests in healthcare startups. In her prior life, she was a senior executive at Express Scripts, and has spent her entire life working in healthcare.They discuss:Healthcare at retail in the next 3 - 5 - 10 years through the lens of patients/consumers/shoppers. With advice for CPG companies...
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