EP102: The Agentic AI Revolution: What Companies Need to Know for 2026 with Justin Honaman
Update: 2025-11-11
Description
In this episode, Wendy Liebmann and Justin Honaman (Amazon Web Services) dive into the chaotic yet exciting world of retail and technology as 2025 wraps up. From AI’s real-world impact on commerce to the rise of “agentic AI,” they explore what’s truly changing the business—and what’s just hype. They also touch on talent, innovation, loyalty, and what brands should expect heading into NRF 2026.
Highlights:
- How retailers and brands are preparing for Q4 2025 and beyond
- What “agentic AI” really means for commerce and customer experience
- Why data, not just technology, is key to resilience and growth
- The talent challenge: hiring and training in the age of automation
- Innovation meets pragmatism—how to balance AI efficiency with human connection
- What to expect at NRF 2026 and the next wave of retail transformation
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