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Future Shop Podcast with WSL
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Future Shop Podcast with WSL

Author: WSL Strategic Retail

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Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com

114 Episodes
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AI is moving faster than ever, and retail leaders are shifting their focus from basic operational testing to real-world customer journey transformations. In this episode of Future Shop, host Wendy Liebmann is joined by Justin Honaman, Global Head for Retail, Consumer Goods, and Food Service Business Development at Amazon Web Services. Live from a customer summit in Brazil, Justin dives into the rise of agentic commerce, the technical hurdles of legacy systems, and why company culture, change ...
In this episode of Future Shop, host Wendy Liebmann sits down with retail visionary Ron Johnson—former Senior VP of Retail at Apple and former VP of Merchandising at Target. Ron opens up about his storied career, including the creation of Target’s groundbreaking "Design for All" collaborations with icons like Michael Graves, and the strategy behind launching Apple’s revolutionary retail stores. Together, they explore what made these retail models endure, the critical lessons learned from his ...
In this episode of Future Shop, Wendy Liebmann sits down with Kiri Masters, founder of the Retail Media Breakfast Club, to dissect the rapid evolution of the shopper journey in the age of generative AI. Using real-world buying experiences—from hair tools to refrigerators—they reveal how tools like ChatGPT and Perplexity are bypassing traditional retail homepages and sending consumers straight to product detail pages. This shift challenges the multi-billion-dollar foundation of modern retail m...
In this episode of Future Shop, host Wendy Liebmann sits down with Rachel Marler, the North American Chief Commercial Officer for Lifestyles (the makers of SKYN condoms). Together, they explore the rapid evolution of the sexual and intimate wellness category from a restricted retail afterthought to a crucial pillar of holistic physical and mental health. From breaking retail stigmas and adapting to cross-generational shopper behaviors to tackling the modern epidemic of loneliness, this conver...
In this episode of Future Shop, Wendy Liebmann sits down with the industry’s most plugged-in duo, Peter V.S. Bond and Sri Rajagopalan (The CPG Guys), to dissect a retail landscape currently in the throes of a "hot mess" transformation. They navigate the complex collision of agentic AI, the shifting power of retail media, and a growing leadership talent crisis. From why Target is struggling to the "intransigence" of Trader Joe's e-commerce stance, this conversation reveals why the old rules of...
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