Glenn Withiam talks to Michael McCall about his and co-author Clay Voorhees' article in the Feb 2010 issue of Cornell Hospitality Quarterly entitled, "The Drivers of Loyalty Program Success: An Organizing Framework and Research Agenda."Despite the proliferation of loyalty programs over the past three decades, evidence regarding their effectiveness in cementing customer loyalty remains mixed and often inconsistent. The current lack of understanding of what factors drive a successful loyalty program represents an important knowledge gap. This podcast addresses this question.
Organizations are currently facing the retirement of many older workers and the challenge of recruiting and retaining young talent. However, few studies have empirically substantiated generational differences in work values. This study examines the work values of a nationally representative sample of U.S. high school seniors in 1976, 1991, and 2006 (N = 16,507) representing Baby Boomers, Generation X (GenX), and Generation Me (GenMe, also known as GenY, or Millennials).In this podcast, Talya Bauer, Editor of Journal of Management and Jean Twenge, lead author discuss the results of this study.
Associate Editor, Gail Fairhurst, leads this insightful discussion on context of leadership with guest editors, John Antonakis and Bob Liden.
Glenn Withiam talks to Tim Hinkin and Bruce Tracey about their article in the May 2010 issue of Cornell Hospitality Quarterly entitled, "What Makes It So Great? An Analysis of Human Resources Practices among Fortune's Best Companies to Work For." Although few hospitality organizations are listed in the annual survey of Fortune magazine's one hundred best companies to work for, an analysis of companies with similar operating challenges provides clear direction for hospitality and service companies' human resource practices. The authors discuss the study which examined twenty-one companies, including one food-service firm (Starbucks) and three hotel chains (Four Seasons, Kimpton, and Marriott).
Glenn Withiam talks to Sean Way about his and co-authors, Michael Sturman and Carola Raab's article in the May 2010 issue of Cornell Hospitality Quarterly entitled, "What Matters More? Contrasting the Effects of Job Satisfaction and Service Climate on Hotel Food and Beverage Managers' Job Performance." This podcast discusses the concept that employee job satisfaction is a causal driver of employee job performance, customer satisfaction, and company performance.
Zella King discusses her article on contested terrain in careers in the special issue on Interdisciplinary Approaches to Contemporary Career Studies.
Glenn Withiam talks to Alex M. Susskind about his article "Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years" published in Cornell Hospitality Quarterly November 2010.
Glenn Withiam talks to Vincent Magnini about his article, "Identifying the Attributes of an Effective Restaurant Chain Endorser" published in the May 2010 issue of Cornell Hospitality Quarterly.
Rick Delbridge, Marco Hauptmeier and Sukanya Sengupta discuss their special issue on broadening the horizons of International HRM.
Guest Editor, Joanne Ciulla, interviews Osam Edim Temple on the challenges, metaphysical and otherwise, of leadership in Africa.
Ryan Sheales introduces the special issue on reinventing retirement. Co-guest editor Leisa Sargent explores critical perspectives on international and European policy on work and retirement with Simon Briggs.
Carlo Salvato of Bocconi University talks with Karen Vinton about his paper on family enterprise advisors, co-authored by Guido Corbetta of Bocconi University.
Ritch Sorenson of the University of St. Thomas talks with Karen Vinton about his article on the family business "landscape," co-authored by Andy Yu, G. T. Lumpkin, and Keith H. Brigham. The paper was published in the March 2012 issue of FBR, and received an honorable mention for the journal's best paper award.
Emma Su of the Asian Family Enterprise Forum in Canada talks with Karen Vinton about her article on knowledge sharing among advisors, co-authored by Junsheng Dou of Zhejiang University in China and published in the FBR September 2013 issue.
Stefan Klaussner discusses his paper on abusive supervision and how supervisor-subordinate interaction can escalate in organisations.
Dr Charlotta Levay discusses her research on obesity in organizational contexts.
Dr Erik Dane and Dr Bradley J. Brummel discuss their research on workplace mindfulness, published in Volume 67 Issue 1. http://hum.sagepub.com/content/67/1/105.full
The issue of a published literature not representative of the population of research is most often discussed in terms of entire studies being suppressed. However, alternative sources of publication bias are questionable research practices (QRPs) that entail post hoc alterations of hypotheses to support data or post hoc alterations of data to support hypotheses. Using general strain theory as an explanatory framework, we outline the means, motives, and opportunities for researchers to better their chances of publication independent of rigor and relevance. We then assess the frequency of QRPs in management research by tracking differences between dissertations and their resulting journal publications. Our primary finding is that from dissertation to journal article, the ratio of supported to unsupported hypotheses more than doubled (0.82 to 1.00 versus 1.94 to 1.00). The rise in predictive accuracy resulted from the dropping of statistically nonsignificant hypotheses, the addition of statistically significant hypotheses, the reversing of predicted direction of hypotheses, and alterations to data. We conclude with recommendations to help mitigate the problem of an unrepresentative literature that we label the “Chrysalis Effect.” http://jom.sagepub.com/content/early/recent
Associate Professor Rebecca Mitchell discusses her research into tension in the workplace and how this can sometimes be a good thing. Posted May 2014