Cornell Hospitality Quarterly - Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

Update: 2011-02-28

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Glenn Withiam talks to Alex M. Susskind about his article "Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years" published in Cornell Hospitality Quarterly November 2010.

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Cornell Hospitality Quarterly - Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

#box-pro-ellipsis-172647026645154{-webkit-line-clamp:2;}Cornell Hospitality Quarterly - Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

Cornell Hospitality Quarterly - Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years

Cornell Hospitality Quarterly - Guest Service Management and Processes in Restaurants: What We Have Learned in Fifty Years