In this Superpro Podcast episode, Melissa Arvizu, owner of Arvizu Commercial Cleaning, shares her journey of starting and growing her cleaning business. She started her business as a side hustle and eventually expanded into residential cleaning. Melissa emphasizes the importance of customer service and building trust with clients. She also highlights the benefits of using Housecall Pro, particularly online booking, which has helped her business grow. Melissa encourages other lady pros to use ...
In this episode of the Superpro Podcast, Roland Ligtenberg interviews Dave Zeldin, owner of Dryer Vent Pros. They discuss the growth of Dave's business, the addition of air duct cleaning as a new service, and the challenges and scams in the industry. Dave emphasizes the importance of training and certification, finding a mentor, and using professional software like Housecall Pro. He also shares tips for new business owners, including the need for hard work and understanding the realities of e...
In this episode of the Superpro Podcast, host Roland Ligtenberg interviews Sammy Suggs, the business manager of North Myrtle Beach Heating and Air. Sammy shares the story of how the business was started by her husband's grandfather in 1976 and how it has evolved over the years. She discusses her role in managing the business side of things and the challenges she has faced as a female in the industry. Sammy also provides insights on dealing with rental properties and offers advice for other co...
In this episode of the SuperPro Podcast, Roland Ligtenberg interviews Joshua Jaeger, the president of BDK Door Company. Joshua shares his journey in the garage door industry and how he acquired BDK Door Company. He also discusses his strategies for finding and hiring good employees, as well as his approach to onboarding and training. Joshua emphasizes the importance of accountability and the need to invest in learning and development. He also highlights the value of using Housecall Pro's mark...
Frankwin Hooglander, owner of Treasure Valley Solutions, shares his journey of starting a home automation company and the strategies he used to grow it. He emphasizes the importance of marketing through Google and building relationships with realtors and builders. Franklin also discusses the value of automation in streamlining business processes and improving customer experience. He highlights the benefits of using Housecall Pro and Zapier to automate tasks and shares his experience in helpin...
In this episode of the Superpro Podcast, Roland Ligtenberg interviews the family team of Tony, Jordan, and Tyson Martinez, who run State 48 Garage Doors in Arizona. They discuss how they started their garage door company, their strategies for growth and hiring, and their marketing tactics. They also talk about their experience using Housecall Pro and the importance of tracking and data analysis in their business. The Martinez family emphasizes the value of taking action, implementing new idea...
In this episode of the Superpro Podcast, Roland Ligtenberg interviews EJ from EJ's Appliance Repair. EJ shares his journey of starting his appliance repair business and the strategies he used to grow it rapidly. He emphasizes the importance of having a network of like-minded professionals and the value of using a comprehensive management system like Housecall Pro. EJ also discusses the power of customer reviews and the significance of handling one-star reviews effectively. He highlights the u...
“Hot Tub Cody” shares the journey of starting and growing his cleaning company Innovo Spa Services. It has become the largest hot tub management group in the Midwest. Cody highlights the value of specializing in a niche service and the benefits of targeting the short-term rental market. Roland and Cody hit on the challenges of finding and training employees and the need for continuous learning and adaptation as a business owner. Cody also shares his experience using Housecall Pro software and...
Brent Colquitt, CEO of OC Tasker, shares the genesis of his smart home company. (Here’s a slight spoiler: Brent transitioned from working as a handyman to installing smart tech in Newport Beach.) He discusses the importance of focusing on high-net-worth individuals and providing excellent customer service. Brent also talks about strategies for hiring and training, including using a pay-for-performance model. Additionally, he highlights the value of Housecall Pro in automating and streamlining...
The Graffs of Daryl’s A/C & Heating started their company with $250 and a truck. Jenn shares how community involvement made growing their business as easy as shooting fish in a barrel. Small, inexpensive marketing strategies can have a big impact. She also highlights the significance of standing in customers’ shoes and understanding their needs and preferences. Sometimes you have to go above and beyond for customers and employees. Housecall Pro has helped their HVAC business scale to the ...
Roland interviews Chris Plunkett, owner of Tailored Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Housecall Pro, highlighting the features for tracking employee hours and building service agreements, which provide passive income and keeps techs bus...
Dan Huck of Next Level Chimneys joins Roland on the podcast. After serving in the Army, Dan entered the world of chimney cleaning in 1999 and started his own business ten years later. He shares the importance of humility and continual improvement, overcoming mistakes, what he looks for in a quality hire, and how to keep quality team members. People overprofit. Dan and Roland also hit on trusting the daily grind to the team and focusing more on high-value tasks and how meaningful Expense Cards...
Anthony Suau is the co-owner of Dade Super Cool Air Conditioning. He shares details on how he went from studying computer science to running an HVAC business.
Roland Ligtenberg interviews Brandon Glines, co-owner and president of I Know a Guy HVAC. The conversation covers topics like starting a business, hiring and valuing the employees, learning from mistakes, automation, and implementing systems for business growth. Brandon also shares the importance of participating in a supportive community of like-minded professionals when it comes to business growth to learn, network, and find support.
Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs, the value of offering multiple options to customers, the significance of automation in customer communication, and the benefits of online booking...
Sara Anderson, co-owner of Drain Daddy, shares the struggle of starting a plumbing business in January 2020, right at the onset of the pandemic. From branding and website design to pricing and customer service, Sara provides valuable insights for small-business owners in the trades industry. And she would know—Drain Daddy has a perfect 5-star rating. She also highlights the importance of patience and leveraging tools like Housecall Pro for business growth, more reviews, and credibility.
Will Hardwick, owner and CEO of A-1 Cleaning Service, shares insights from three decades of experience. Along with his origin story, Will discusses the importance of leveraging technology and systems to streamline operations, why reviews are such a big deal, and how he finds employees who align with the company’s culture and values. And speaking of culture, Will lays out the challenges of maintaining a positive work environment through respect, communication, and appreciation, and the need to...
Roland Ligtenberg interviews Kyle Newby, founder of The Dryer Vent Guys, about the often-overlooked world of dryer vent maintenance. Kyle shares how he built a successful business, the process of hiring and training his team, and the importance of integrating QuickBooks Online with Housecall Pro for better record-keeping. He also highlights the pride and satisfaction that comes from solving each customer’s problems, the importance of honesty and professionalism, and the value of connecting wi...
Brandon Brown, founder of Brown's Heating and Air, shares his journey and insights on building a successful home service business. He emphasizes the importance of finding a supportive partner, getting involved in the local community, and providing exceptional customer service. Brandon also discusses the strategies he uses to attract and retain great employees, like partnering with trade schools and offering solid benefits. And be sure to check out Brandon’s book, “Cool Success” Amazon.
Co-founder Mai Hooper shares how NTX Plumbing started as a team of one in 2010 and has gradually grown. Mai chose Housecall Pro to streamline processes, take advantage of checklists, and WiseTack, a product within Housecall Pro that helps her offer financing as an option for her customers. She emphasizes the importance of building a strong culture and supportive team environment and hits on what it’s like serving in a male-dominated industry. Mai also expressed her gratitude for the support o...