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The Botcast

Author: We Build Bots

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Twice monthly, we discuss all things chatbot, voice, AI and analytics and welcome leaders in their fields to discuss AI’s impact on marketing, sales and customer service. At the end of each month we release a monthly news digest where Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow discuss the top tech news stories from the month.

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19 Episodes
#18 Digital Transformation and Innovation at Wigan & Bolton Councils with Alison Hughes, Assistant Director of ICT Strategic Partnerships & #2 Female Gov Tech Leaders 2018
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.We were thrilled to invite Alison Hughes, Assistant Director of ICT Strategic Partnerships onto The Botcast. Alison has built an exceptional network across the public sector and is a trusted advisor to many authorities on driving business change through the use of ICT and digital transformation. Alison heads up a unique relationship on behalf of the Bolton & Wigan Partnership which she tells us all about during this episode. She was also voted #2 Female Gov Tech Leaders 2018 and Top 30 Women In Tech Manchester - as you know, we're passionate about showcasing inspiring and pioneering women in technology so we are thrilled to call Alison a guest on The Botcast. We talk to Alison about the challenges that Wigan and Bolton Councils face, how they are planning to tackle these challenges using technology and how AI, machine learning, chatbots and voice activated devices could be integral to councils of the future. We also chat about their decision to outsource IT in a £47m contract in 2013 and how they go about storing and effectively utilising the data of 600,000 citizens plus much more!As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ or email us at - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
#14 - How Monmouthshire County Council Are Digitally Transforming Using Chatbots & AI
During this Botcast episode, we talk to Emma Jackson, Digital Programme Manager and Abigail Barton, Communications and Engagement Manager at Monmouthshire County Council. We Build Bots have been working with Monmouthshire County Council to develop their bilingual chatbot; Monty. Monmouthshire welcomed residents to ‘Love Digital’ on Friday, 25th January – St Dwynwen’s Day, the Welsh equivalent of Valentine’s Day – with the launch of Monty which is available 24/7/365 on Monmouthshire’s website – – and via its Facebook messenger service – @MonmouthshireCC. Monty is the first local authority chatbot in Wales and is set to enhance Monmouthshire County Council’s digital experience. During this episode, they share how they have approached their digital transformation strategy, the key challenges they face as a council and how Monty is helping to combat these challenges. We also talk about what challenges they foresee for councils over the coming years and how they think chatbot technology and AI will help with these challenges. Lastly, we ask them what advice they would give to Councils who are wary about chatbot adoption. If you're a council interested in learning more about how chatbot technology could help you save money, increase efficiencies and transform your customer service, book a demo ⇢ or email us at always, we love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_botsInstagram - @we_build_botsFacebook - @webuildbotsaiLinkedin - @webuildbots
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