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The Uncensored CMO was created to explore the good, the bad and quite frankly downright ugly truth about marketing theory & practice.
144 Episodes
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Greg Nugent was the CMO for the London 2012 Olympic and Paralympic Games, one of the biggest events ever to take place. The entire world was watching as Greg’s work came to life. Before working on the Olympics, Greg oversaw the move of the Eurostar to St Pancras, which included creating the world’s longest champagne bar.Timestamps:00:00:00 - Intro00:00:51 - How did Greg get into marketing00:10:02 - Greg’s time at Eurostar00:17:47 - The longest champage bar in the world00:22:43 - Becoming the CMO of the London 2012 Olympics00:29:49 - How the team was pivotal for putting on the Olympics00:34:13 - The importance of the legacy of London 201200:37:53 - Why the Paralympics became so prevalent in 201200:45:38 - What happened after London 201200:50:37 - From Olympics to Rising Pheonix01:01:05 - How to execute on big ideas - Magic and Logic01:16:35 - The power of persistence01:23:24 - Telling powerful stories about those with disability
I often get asked why are there not more marketers on boards of companies? It turns out that only around 2.6% of board positions are filled by marketers, so I'm joined in this episode by somebody who really knows what it's like to be a marketer on a board, Chris Burggraeve. Previously he was the Global CMO of AB InBev, he's since been on many boards and has even written a book explaining the playbook for being a successful CMO on board.Timestamps00:00 - Intro01:00 - Chris’ marketing background01:43 - What makes a great CMO05:08 - Making the case for marketing in the boardroom09:48 - How many CMO's have a seat at the table14:36 - Why every board should have a marketer24:06 - Is there a language problem for marketers in the boardroom?30:03 - Stakeholder outreach37:00 - What makes a successful board member40:00 - Skills that CMO’s need to retain a board seat46:26 - How to find board seats to get on49:44 - Chris transistion from large to small companies
Ellie Norman has been at the top end of some of the biggest organisations in the world, having held senior marketing roles at Formula 1 and Virgin Media. Most recently, Ellie has been the Chief Communications Officer of Manchester United, one of the most high-pressure jobs in the world. In this episode I talk to Ellie about what it takes to drive success at the very top of your game.Timestamps00:00 - Intro00:48 - Celebrating Southampton FC03:12 - Ellie’s marketing background07:29 - Virgin Media campaign with Usain Bolt12:09 - Why Ellie moved to Formula 115:12 - How Formula 1 owns the brand17:51 - The Drive to Survive partnership with Netflix25:59 - Moving to work for Manchester United29:51 - Goals for the CMO of Manchester United31:23 - When do people choose the club they support32:59 - What role does social media play for Manchester United35:01 - Dealing with scrutiny as a huge brand37:10 - How Manchester United work with huge sponsor deals41:39 - How do you do a great brand partnership47:59 - Ellie’s one peice of advice for marketers
In this episode I speak with Tom Fishburne, better known as the Marketoonist. Tom likes to poke fun at our industry through his entertaining cartoons saying what we're all thinking. We recently had him join as as our cartoonist in residence at Cannes Lions, where he shared his experience through a cartoon each day. We also discuss some of Tom's greatest cartoons and why humour is good for business.Timestamps00:00 - Start01:16 - How Tom Fishburne became a cartoonist05:00 - Why is humour so important in the workplace06:29 - Going full time as the Marketoonist12:42 - Humour in the creative process19:21 - Outdoor ads22:30 - Discussing some of the Marketoonist’s greatest hits23:17 - IoT cartoon26:59 - Customer funnel cartoon33:05 - Shiny new things cartoon34:13 - Covid Cartoon36:32 - AI cartoon39:44 - The Marketoonist at Cannes42:37 - Day 1 Cannes cartoon45:39 - Day 2 Cannes cartoon49:31 - Day 3 Cannes cartoon53:46 - Day 4 Cannes cartoon54:25 - Day 5 Cannes cartoon57:59 - Jon’s own podcast cartoon
Kory Marchisotto is the Chief Marketing Officer of e.l.f Beauty, a beauty company that surpassed over $1b in annual sales. They're digital first brand builders, taking the internet by storm and connecting closely with their customers. In this episode we talk about why Kory invests heavily in their brand, how every employee is a shareholder and why they collaborated with Liquid Death.Timestamps:00:00 - Intro01:15 - Kory’s background06:11 - Founding story of e.l.f08:39 - How do e.l.f make their products so affordable11:30 - Why e.l.f are investing in brand building15:15 - Staying close to your consumer19:44 - Bringing customer insight into the business21:23 - Staying agile as a large business23:43 - Where have e.l.f invested marketing spend27:28 - The e.l.f customer demographic30:57 - e.l.f’ x Liquid Death collaboration33:24 - e.l.f x Chipotle37:01 - The e.l.f culture and why it’s important41:00 - Kory’s advice to younger marketers44:08 - Why Kory shares her learnings so much on LinkedIn
We're again talking about one of my favourite topics; challenger brands. In this episode we've got one of the most successful challenger brands in the world, Gymshark. They're one of the original influencer and social media creative brands, growing to be Britain's fastest growing Unicorn. I'm joined by their Chief Brand Officer, Noel Mack, to give me the inside scoop on exactly how they did it.Timestamps00:00 - Intro02:29 - Gymshark Origins04:49 - How Noel Mack bet Ben Francis07:59 - What is a Chief Brand Officer?09:28 - How Gymshark do influencer marketing differently15:17 - Growing the Gymshark community20:38 - The benefits of being a newcomer22:59 - Working at a founder-led company25:36 - When Ben Francis met the Prime Minister29:09 - The challenges of scaling up fast37:21 - Launching the Gymshark flagship store in London43:22 - What’s it like working with Ben Francis?46:46 - Career advice from Noel Mack
Listeners of have shown me time and again that you want more B2B content, so in this episode I'm joined again by the Les and Peter of B2B, Jon Lombardo and Peter Weinberg (previously of the LinkedIn B2B Institute). We discuss why B2B marketing departments need to put their focus on building brands rather than talking about product features, why distinctive assets continue to be an essential part of any brand, and we find out what the B2B boys will be doing now they've left LinkedIn.Find out more about Jon & Peter's new company here:https://www.evidenza.ai/Timestamps00:00 - Start00:49 - The Les and Peter of B2B02:34 - The biggest B2B revelations03:52 - Is B2B really different to B2C?06:28 - Determining buying cycles08:25 - The brand building opportunity in B2B20:05 - Why B2B companies need to create fluent devices30:48 - Why Jon and Peter left LinkedIn to start a new company33:37 - What does Evidenza do38:19 - Why AI-powered market research is going to be revolutionary
Every year, the advertising industry descend upon the south of France to meet up in Cannes over a glass of rosé to celebrate the power of creativity. So I thought it was about time that I caught up with the CEO of Lions, Simon Cook, to discuss why creativity matters.The conversation ranges from how can you make the case for creativity in business while budgets are strained, to what you can expect this year from Cannes Lions.Timestamps00:00 - Start01:37 - Origins of Cannes Lions03:38 - The scale of Cannes Lions05:19 - Creative marketer of the year07:16 - State of the Nation research09:30 - Friction between agencies and clients12:47 - Jon’s two Cannes Lions with Lucozade15:15 - The return of humour at Cannes17:46 - Trends and themes for Cannes Lions 202418:39 - Will we see an AI category at Cannes?20:01 - Big names at Cannes Lions 202421:14 - Cannes for creative effectiveness, or just celebrating the craft?23:56 - Cannes embracing creators25:27 - Jon’s pitch for a low budget category27:57 - Advice on how to win a Lion30:20 - How Simon Cook got the CEO job at Cannes Lions32:40 - Challenges Simon has faced as CEO35:09 - Dealing with criticism of Cannes Lions37:02 - The Cannes Lions legacy38:06 - Simon’s proudest moment
In this episode, we talk about one of my all time favourite brands, Cadbury. They're also one of the best performers on the System1 database, consistently creating five star work. To find out more about the work I'm joined by David Boscawen from VCCP, also known as Bosco, and Gui Ferreira who's recently joined Cadbury, bringing an outside perspective on what it means to take over an iconic brand with 200 years of heritage.Timestamps:00:00 Intro00:46 Gui's background03:27 David's background04:20 How VCCP and Cadbury started working together in 201714:24 David and Gui's favourite Cadbury ads21:08 Compound creativity and consistency31:30 Key to a successful client agency relationship39:55 How to write a good brief47:03 Cadbury business results49:41 Future of the Cadbury brand
In this episode, we're talking about a very, very serious topic. Humour. It turns out humour is not just funny, but it's good for business. In fact, humour in advertising is one of the most effective things you can do to make people remember you and buy your products.I'm catching up with someone who knows all about humour. Trevor Robinson was the creative behind some of the most iconic and funniest ads of all time, including Tango from the 1990s. And I caught up with Trevor to find out more about what makes advertising funny, how do you do it, and what are the funniest ads of all time.Timestamps00:00 - Start00:48 - How Trevor got into advertising03:50 - Landing the Britvic client05:49 - The Tango Ad11:11 - Haribo kids ad20:00 - You need to entertain for commercial gain28:11 - The importance of talent29:30 - How to direct a great ad38:23 - Have we lost humour in the past few years?41:48 - The funniest ads of all time
Monzo Bank has fast become Britain's favourite bank, offering a customer focused online banking approach that consumers were craving. When Monzo started in 2015 they managed to challenge the incumbent banks with their distinctive "hot coral" card and referral scheme. 9 years later they are an established brand in the category and AJ Coyne has been tasked with creating emotional advertising to help continue to grow their market share.Timestamps00:00 - Intro00:44 - AJ’s marketing background02:49 - What can clients learn from agencies07:40 - AJ’s time at Klarna09:48 - Taking the CMO job at Monzo10:49 - The emotion of money14:02 - Focusing on a world class customer experience23:07 - Positioning Monzo as a bank in a sea of neo banks24:09 - Monzo’s new brand campaign27:22 - Embedding Monzo in culture29:15 - Advice for being a young CMO33:05 - How to deal with things going wrong36:33 - Fostering creativity in an organisation37:55 - How AJ is creating the Monzo culture38:45 - AJ’s parting advice
Colleen DeCourcy is the Chief Creative Officer at Snap, having previously spent over a decade at Wieden+Kennedy as co-president and Chief Creative Officer, working on some of the largest brand accounts in the world. In this episode we talk about Colleen's time at W+K, some of her favourite quotes from Dan Wieden and how she's now tackling brand at Snapchat.Timestamps00:00 - Intro01:22 - Colleen DeCourcy background03:30 - Winning creative leader of the decade06:30 - Colleen’s tenure at Wieden+Kennedy13:50 - The TIME Interview18:39 - From retirement to joining Snapchat21:56 - The challenges of Snapchat26:49 - Creating happiness in social media30:02 - The 3D Chess of Being CCO and CMO at Snapchat36:12 - What’s it like working for Evan Spiegel39:07 - Advice to young marketers from Colleen DeCourcy
2Scott Galloway is Professor of Marketing at NYU Stern School of Business and host of the Prof G and Pivot podcasts. In this episode Prof G lives up to the billing as the most uncensored guest on the podcast ever. We cover lots of ground, including his secret to success with Prof G media, what the #1 skill for all marketers should be, why brand is dead and how to build wealth. We recorded this episode as Scott releases his new book The Algebra of Wealth: A Simple Formula For Success, buy on Amazon UK, or US.LinksJon's LinkedInJon's TwitterWatch the Uncensored CMO on YouTubeTimestamps00:00:00 - Intro00:00:57 - 25 year overnight success00:01:28 - Scott’s biggest failures00:07:38 - How Scott scaled himself00:13:24 - Daniel Kahneman’s impact on Scott00:20:26 - How social media has a negative impact on the world00:28:45 - Scott Galloway on being late00:31:14 - The most important skill for a marketer00:33:32 - The Era of Brand is Dead00:40:19 - Scott’s new book opening Aurelius quote00:42:53 - The power of compound interest00:43:53 - Scott’s advice to young people00:48:33 - Growing your network grows wealth00:56:33 - What does the agency of the future look like?01:03:33 - How to get social media right01:04:50 - Why big firms should stop certification based hiring
Today we're talking about more Boom! and less bust with Scott Morrison, the inspirational, energizing coach that teaches marketing teams how to be more successful, how to turn around business, how to win pitches and more.Timestamps00:00 - Intro00:47 - Where did the name Boom come from01:31 - Scott’s background at Saatchi&Saatchi04:57 - What is Nike’s secret sauce09:48 - Scott’s career failures13:27 - Working on the Diesel brand17:37 - How to go from bust to Boom!40:11 - How to pitch to CMOs
Today we're talking about what makes a great CMO. One of the CMOs that I've admired throughout his career is Craig Inglis, who famously was a CMO for John Lewis for many years, making those ads that you saw at Christmas and really defining the genre of Christmas advertising.Timestamps00:00:00 - Intro00:00:50 - Craig’s marketing background00:02:25 - Craig’s biggest marketing failures00:09:34 - How to have a long tenure as a CMO00:13:24 - How to be a great CMO00:23:53 - Guessing the most emotional John Lewis ads00:28:50 - How to move from rational to emotional strategy in retail00:31:17 - How to sell in creative ideas to rational CEOs and CFOs00:36:00 - The business impact of Monty the Penguin for John Lewis00:38:50 - How John Lewis ads does long and short00:41:00 - Focusing on customer experience00:51:48 - From large consumer brands to B2B00:55:11 - Being the chair of the Marketing Society01:00:34 - Working for The Entertainer
One of my favourite campaigns of all time is "Should've Gone to Specsavers" an idea that has completely transformed the Specsavers business. I speak to their CMO, Peter Wright and the MD of their in house creative team, Nicola Wardell, about how they've taken the idea and produced some of the best advertising on the System1 database.Watch the episode on YouTube.Timestamps:00:00 - Intro00:59 - How Peter and Nicola ended up on Guernsey03:02 - The Specsavers story04:37 - The secret to Specsavers’ success09:04 - Family owned vs corporate business10:38 - How the “should’ve gone to Specsavers” line was created14:17 - The world’s longest running straplines16:17 - The serious case for humour - Tower Block ad20:18 - Specsavers Vet Ad21:14 - A cross channel idea24:29 - Why Specsavers do all creative in house25:52 - How to attract talent to Guernsey29:23 - Being the client and the agency33:56 - Advice for creating an in-house team34:37 - Wear in vs wear out at Specsavers43:08 - Creating the culture at Specsavers50:14 - Launching the audiology business53:38 - How technology will shape the future of the business56:07 - Peter and Nicola’s proudest work
How does someone create advertising for a brand that is over 150 years old? That is exactly what Stephen O'Kelly has been tasked with as Global Brand Director at Guinness, one of the most iconic brands in the world. Recorded from the Connoisseur bar at the Guinness Storehouse in Dublin, this episode of Uncensored CMO is special. Not just because of how much history is involved in the brand, but the fact that Stephen is a fourth generation employee, carrying on the legacy of his family.
Vikki Ross is a copywriting expert. Having worked for some major brand in the past two decades, she knows a thing or two about branding and tone of voice. This episode is a copywriting masterclass. We start by delving into the principles of great copy, before looking at it in action with our very own Copy Safari (where we go out into the world to find real ads), and then round off by asking the big question; is AI going to replace copywriters?LinksEats, Shoots and Leaves bookElements of F*cking Style bookBland BookVikki's TwitterVikki's LinkedInTimestamps00:00:00 - Intro00:00:59 - How Vicki got into copywriting00:03:53 - Advice for people wanting to get into copywriting00:07:34 - Why are car ads so bad?00:09:39 - Is copywriting intimidating?00:11:26 - Why copywriters need a good brief00:14:50 - When copy goes wrong00:18:17 - The principles of great copy00:23:03 - This sentence has five words00:25:49 - Power of a six word story00:26:47 - #CopySafari00:30:13 - Prime - It’s Right Here00:31:58 - Nurofen and Nuromol00:35:28 - Why marketers should work with lawyers00:38:39 - Uber Eats - Just a tap away00:41:19 - Subway - Saver Subs00:43:00 - Lebara Mobile - Blady Blah00:44:27 - Sacla - Spaghetti You Won’t Forgetti00:45:56 - Monday.com - Meet your power suite00:47:32 - TFL - See it, say it, sorted00:49:42 - Greatest copywriting examples of of recent times00:52:00 - Vikki’s favourite campaigns she’s worked on00:55:05 - Will AI take copywriter’s jobs?01:03:28 - Advice for clients on copy
We're doing things a little bit differently this week. I've just recorded a webinar with Mark Ritson on advertising effectiveness with a very special guest, the VP for global marketing, Gui Ferreira from Mondelez. They are responsible for some of the epic Cadbury work that has scored right at the top of the System1 charts. We discussed what makes their advertising so good, what are the principles of advertising effectiveness and what can we learn?Watch the ads referenced in this podcast:Cadbury GarageOreo TwistTimestamps:00:00 Intro03:23 Why creativity matters04:31 Investing in creativity08:00 Being forced into short term tactics10:46 How to write a better brief14:45 Distinctive assets (Oreo Ad)20:10 Cadbury Garage Ad22:07 Orlando Chart23:21 Cadbury Generosity27:24 How Cadbury approaches creative development29:22 Data vs creative judgement32:53 How to measure creative40:15 Q&A
Today I'm joined by Mike Cessario, the founder and CEO of Liquid Death, a water brand worth $1.4b. With the use of creative brand marketing and punk aesthetic, Mike was able to break into the biggest beverage category in the US and disrupt market dominated by huge brands such as Coke and Pepsi. This is a truly inspirational story on how you can defy the odds, break convention, disrupt a category and do it all on a shoestring budget. If you're a challenger brand, this is a must listen.Timestamps00:00:00 - Intro00:01:10 - Mike’s background00:06:24 - Mike’s brandy startup00:10:33 - Navigating regulation00:12:46 - The benefits of being an outsider distrupting an industry00:14:57 - Coming up with the idea for Liquid Death00:19:30 - How to create an innovative brand00:23:48 - Selling the Liquid Death concept00:27:08 - Raising money for Liquid Death00:29:50 - Launching on Amazon00:30:52 - Generating demand in the early days00:31:46 - Figuring out distribution networks for the drinks industry00:35:45 - Why limited budgets helped Liquid Death grow00:44:11 - Why D2C was pivotal for Liquid Death00:46:12 - Liquid Death’s unique Super Bowl campaign00:49:54 - The power of the Liquid Death merch00:53:00 - Innovation for the future of Liquid Death00:54:15 - Scaling and exit00:56:02 - Having famous investors00:57:29 - Maintaining the challenger spirit01:01:58 - Mike’s advice to aspiring founders
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