MGMA Podcasts

In this week's episode of the MGMA Week in Review podcast, co-hosts Daniel Williams and Colleen Luckett explore critical topics affecting healthcare today. From the evolving role of AI in public health to the ongoing challenge of physician burnout, Daniel and Colleen discuss how healthcare leaders can address these pressing issues. They also cover strategies for improving team dynamics in in-person, remote, and hybrid work environments.Topics Discussed:WHO's AI in Public Health Readiness ToolkitColleen discusses the World Health Organization's (WHO) release of its AI in Public Health Readiness Assessment Toolkit. The toolkit emphasizes the importance of infrastructure, workforce development, and ethical principles as healthcare organizations integrate AI into their systems.Source: MobiHealthNews, "World Health Organization releases AI in public health readiness toolkit"Improving Patient Experience by Going Back to the BasicsDaniel reviews an article from Medical Economics that focuses on enhancing patient experience by emphasizing human connection and compassionate care. Despite the advancements in telemedicine, the article stresses the importance of active listening and personal interaction in improving patient satisfaction.Source: Medical Economics, "There’s not an app for that: Improving patient experience by going back to the basics"Physician Burnout and Turnover in HealthcareColleen presents findings from the latest MGMA Stat Poll on physician burnout. While turnover rates have slightly improved, burnout remains a significant challenge, with many physicians citing administrative burdens and recruitment struggles as contributing factors.Source: MGMA Stat Poll, "Physician burnout still a major factor even as unexpected turnover eases"Team-Building Strategies for Remote and Hybrid TeamsDaniel highlights a Harvard Business Review article offering team-building strategies for in-person, remote, and hybrid teams. From escape rooms to virtual icebreakers, the article suggests activities that can enhance collaboration and build stronger teams, even in a remote work environment.Source: Harvard Business Review, "17 team-building activities for in-person, remote, and hybrid teams"Innovative Strategies in Healthcare LeadershipColleen wraps up with insights from Becker's Hospital Review on 42 impactful changes implemented by healthcare leaders over the past two years. From expanding remote patient management programs to implementing telenursing solutions, these innovations have had a transformative impact on patient care and operational efficiency.Source: Becker's Hospital Review, "42 impactful changes healthcare IT and finance leaders have made in the past two years"Resources Mentioned:MGMA Leaders ConferenceMGMA StatConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with renowned speaker and author Riaz Meghji. Meghji is the author of the book Every Conversation Counts: The Five Habits of Human Connection that Build Extraordinary Relationships. Meghji explores the power of authentic human connection in the context of the hybrid work environment and also discusses the challenges faced by medical practice leaders. His upcoming keynote address for this year's MGMA Leaders Conference aims to inspire the audience with the transformative potential of a single conversation and the importance of showing up to serve others.Key Takeaways:The Importance of Authentic Connection:  Meghji discusses his journey in writing "Every Conversation Counts" and the need for leaders to prioritize genuine human connection, even in the face of overwhelming responsibilities.Addressing Empathy Fatigue: While delving into the concept of "empathy fatigue" and how it impacts medical professionals, Meghji offers strategies for leaders to care for themselves and their teams.Vulnerability and Value-Added Leadership: Meghji explains the difference between vulnerability and "value-added vulnerability," highlighting the power of leaders sharing their struggles and resolutions to build trust and authenticity.Fostering Connection in a Hybrid World: For leaders to create meaningful connections and foster a sense of community in remote and hybrid work environments, practical tips include rotating meeting facilitation and empowering team members to share personal stories.The Power of Listening Without Distraction: Meghji emphasizes the importance of active listening and offers suggestions for minimizing distractions, including auditing one's own awareness and seeking feedback from trusted colleagues.Resources:Riaz Meghji on the webEvery Conversation CountsMGMA Leaders ConferenceWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Insights podcast, we are joined by Dr. Roger Gerard, management consultant and author of Lead with Purpose: Reignite Passion and Engagement for Professionals in Crisis. Dr. Gerard shares his insights on the growing issue of commodification in healthcare and offers actionable strategies for leaders to restore purpose and autonomy among healthcare professionals. Discover how leading with purpose can transform your organization, improve patient care, and foster a positive and collaborative work culture.Key Takeaways:Commodification of Healthcare Professionals: Dr. Gerard discusses how the standardization and legal regulations in healthcare have led to a loss of autonomy for professionals, impacting both morale and patient care.Leading with Purpose: Learn about Dr. Gerard's leadership philosophy that emphasizes respect, autonomy, and collaboration with healthcare professionals.Five Promises for Leaders: Dr. Gerard outlines five critical promises that leaders should make to their teams to build trust, engagement, and loyalty.Actionable Steps for Leaders: Dr. Gerard challenges leaders to "go and see" and "go and do" as practical steps to empower their teams and improve organizational culture.Links Mentioned in the Episode:Visit Dr. Roger Gerard's website: rogergerard.comLearn more about Lead with Purpose: Reignite Passion and Engagement for Professionals in Crisis by Dr. Roger Gerard: Purchase HereExplore Dr. Gerard’s previous book Owning the Room: Purchase HereAdditional Resources:Read the accompanying article on MGMA.com: Restoring Purpose and Autonomy in Healthcare LeadershipRegister for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this week’s episode of the MGMA Week in Review podcast, Daniel Williams and Colleen Luckett dive into the latest articles and trends impacting healthcare. From the ongoing issue of nurse burnout linked to EHR systems to the critical steps healthcare organizations can take to boost cybersecurity and the pressing question of who will fill the growing number of open healthcare jobs, this episode covers key topics that are shaping the future of healthcare.Key Takeaways:Nurse Burnout and EHR Systems: A recent report by KLAS Research reveals that nearly one-third of nurses experiencing burnout cite their EHR as a significant contributor. Despite efforts to improve these systems, many nurses report slow response times, unplanned downtimes, and unreliable systems as the main culprits. Moreover, 40% of these nurses are considering leaving their organizations within the next two years. Learn more about the report and the potential solutions to address this critical issue.Source: Healthcare Dive Article on Nurse BurnoutInspiring Leadership in Nursing: The episode also highlights an uplifting story from Becker’s Hospital Review about Christy Grabus, a Chief Nursing Officer who has earned the title of a "nurse’s nurse" from her staff. Her leadership, marked by empathy and integrity, has been crucial in navigating the challenges of the COVID-19 pandemic and ensuring the well-being of both patients and nursing staff.Source: Becker’s Hospital Review Article on Christy GrabusCybersecurity in Healthcare: With the recent surge in cyberattacks on healthcare organizations, this episode discusses an article from Fierce Healthcare that outlines ten practical steps to protect them from these growing threats. It emphasizes the importance of a strong cyber resilience strategy, including data backup and recovery plans.Source: Fierce Healthcare Article on CybersecurityThe Healthcare Staffing Crisis: Medical Economics reports on the ongoing staffing crisis in healthcare, examining the decline in labor force participation, particularly among older workers. The episode explores potential solutions to address these staffing shortages, including improving working conditions, offering flexible schedules, and investing in training programs.Source: Medical Economics Article on Healthcare Staffing CrisisMGMA Stat Poll on Patient No-Shows: Nearly four out of ten medical groups report an increase in patient no-shows despite the use of advanced communication systems and predictive analytics. The episode discusses the poll results and explores best practices for managing no-shows.Resource: MGMA Stat PollAdditional Resources:MGMA Member Exclusive Webinar: Access the on-demand webinar discussing strategies for managing patient no-shows, featuring insights from MGMA consultants.Link: MGMA Webinar on Patient No-ShowsConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Insights podcast, we talk with Jeff Whitehorn, former hospital CEO and current founder and CEO of Whitehorn Coaching and Consulting, LLC. With over 25 years of experience in healthcare leadership, Jeff shares the critical lessons he learned on the job—lessons that aren’t taught in school. He also discusses the power of experience, the importance of humility, and how storytelling can be a powerful tool for teaching leadership. Jeff provides a preview of his upcoming session at the MGMA Leaders Conference, where he will dive deeper into these essential leadership insights.Key Takeaways:Transition from CEO to Coach: Jeff Whitehorn shares his journey from being a hospital CEO to becoming an executive coach and the importance of continuing to add value and purpose after retirement.Leadership Books That Shaped Jeff’s Career: Jeff discusses the impact of classic leadership books like The Seven Habits of Highly Effective People by Stephen Covey and Good to Great by Jim Collins.Experience as the Master Teacher: Jeff emphasizes the importance of learning through experience and the real-life challenges that shaped his leadership approach.Storytelling in Leadership: Jeff explains how storytelling helps convey important leadership lessons and connect with audiences on a deeper level.Links Mentioned in the Episode:Learn more about Jeff Whitehorn’s coaching and consulting services: Whitehorn Coaching and Consulting, LLCExplore The Seven Habits of Highly Effective People by Stephen Covey: Purchase on AmazonExplore Good to Great by Jim Collins: Purchase on AmazonLearn more about the MGMA Leaders Conference: MGMA Leaders ConferencePurchase Jeff Whitehorn’s book Leadership Treasure: 25 Bits of Gold Discovered from 25 Years as a CEO: Available on AmazonAdditional Resources:Register for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In the latest episode of the MGMA Mindful Medicine Podcast, host Daniel Williams welcomes Dr. Andrea Sankar, a medical anthropologist and co-author of the newly released third edition of Dying at Home: A Family Guide for Caregiving. Dr. Sankar discusses the evolution of end-of-life care, including the challenges faced by family caregivers and the crucial role medical practices can play in supporting patients and their loved ones during this sensitive time.Key Takeaways:Dr. Sankar's journey into end-of-life care research was shaped by her experiences studying community-based care for the elderly in China and witnessing the challenges of caregiving during the AIDS epidemic.The third edition of Dying at Home reflects the significant changes in end-of-life care, including the increasing prevalence of frail patients living longer and the expanded availability of sophisticated home-based care due to advancements in medical technology and the TEFRA Act.Family caregivers often face significant emotional and physical burdens, and medical practitioners must better understand these strains to provide adequate support for caregivers.Medical practices can play a crucial role in supporting family caregivers by providing resources and guidance on community services and volunteer organizations, as well as facilitating communication and decision-making within the family.Comprehensive training and education for both caregivers and volunteers is essential, as many healthcare providers may not have firsthand experience with the realities of end-of-life care.The COVID-19 pandemic has highlighted the need for medical practices to be prepared for future crises that could disrupt end-of-life care, such as by planning for remote care delivery and addressing infection control measures.Dr. Sankar emphasizes the importance of caregivers doing their best and not being too hard on themselves, as providing end-of-life care is an immensely challenging yet meaningful experience.Resources:Dying at Home: A Family Guide for CaregivingMGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this MGMA Business Solutions Podcast episode, host Daniel Williams welcomes Dr. Bob Murry, Chief Medical Officer at NextGen Healthcare. The discussion explores the transformative role of artificial intelligence (AI) in optimizing provider efficiency and improving patient care. Dr. Murry shares his unique perspective, drawing from his extensive experience in both clinical practice and healthcare IT.Key Takeaways:AI as a transformative tool: Dr. Murry emphasizes AI's role in streamlining provider workflows, particularly through ambient visit documentation, which reduces administrative burdens and improves patient care.Addressing healthcare inefficiencies: AI offers practical solutions to tackle inefficiencies, variability, and inequities in the U.S. healthcare system, leading to enhanced provider efficiency and reduced burnout.Ethical AI implementation: Dr. Murry highlights the importance of transparency, regulation, and ongoing monitoring to ensure the ethical use of AI in healthcare, address potential biases, and safeguard patient trust.Bridging gaps with AI: The future of AI in healthcare holds promise for connecting evidence-based research with clinical practice, extending patient education, and enhancing treatment plans beyond office visits.Upcoming Webinar:NextGen Healthcare will sponsor an upcoming MGMA webinar titled "Is AI the new easy button for delivering care?" This webinar – scheduled for September 26, 2024, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.Resources:NextGen HealthcareNextGen Webinar on September 26We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

 In this episode of the MGMA Week in Review Podcast, co-hosts Daniel Williams and Colleen Luckett dive into the latest trends and challenges in healthcare. From rising workplace insurance costs to the disruptive forces shaping the industry's future, this episode provides valuable insights for medical practice leaders and MGMA members. Key Takeaways and Resources Mentioned:Rising Costs of Workplace Insurance: This Axios article highlights the growing concern over the surging costs of workplace insurance, driven by expensive weight loss drugs and other costly medical treatments. Employers may need to make difficult decisions, such as increasing premiums, deductibles, or co-pays or restricting access to certain treatments.- Healthcare's Next Big Disruptors: This article from Becker's Hospital Review explores the emerging forces poised to shake up the healthcare industry, including the rise of artificial intelligence, the shift towards outpatient care, and the growing importance of healthcare consumerism.- Medicare Drug Price Cuts and Their Implications: An article from Healthcare Dive examines the potential impact of the Medicare drug price cuts negotiated under the Inflation Reduction Act. While the short-term benefits for seniors are evident, there are concerns about the long-term effects on drug innovation and availability.- Digital Maturity and Patient Safety: This Healthcare Finance News content underscores the critical role of digital maturity in enhancing patient safety and outcomes. The article emphasizes the importance of strong leadership and strategic investment in digital infrastructure.- Telehealth in the Post-Pandemic Landscape: The latest MGMA stat poll explores the evolving landscape of telehealth, with mixed trends in patient demand and the need for continued advocacy to ensure appropriate coverage and reimbursement.We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Tom Schwieterman, the Chief Medical Officer and VP of Clinical Affairs at Midmark Corporation. The discussion focuses on the critical importance of accurate and consistent blood pressure measurement and how it impacts patient outcomes. With an extensive background spanning software engineering, medicine and business administration, Dr. Tom provides valuable insights into Midmark's innovative approach to enhancing the caregiver-patient experience.Key Takeaways:Dr. Tom's unique background, spanning software engineering, medicine, and business administration, has enabled him to bring a multifaceted approach to improving blood pressure measurement and patient outcomes at Midmark Corporation.Accurate and consistent blood pressure measurement is a critical aspect of patient care, often serving as the first diagnosis and treatment for many individuals, and Midmark's Better BP® initiative aims to address this through a comprehensive approach.Proper patient positioning, as identified by the American Heart Association and the SPRINT study, is a key factor in obtaining accurate resting blood pressure readings, with Midmark's research showing it can lower readings by an average of 7 points on the systolic and 4.5 points on the diastolic scale.Midmark is leveraging Dr. Tom's expertise in computer science and systems analysis to ensure consistency in blood pressure measurement, including hands-on testing and validation protocols, as well as exploring the use of AI and large language models to streamline clinical workflows.Seamless integration of blood pressure data into electronic medical records (EMRs) is a priority for Midmark, as they aim to minimize workflow disruptions and provide healthcare providers with accurate data that can be easily incorporated into their clinical decision-making processes.As the healthcare landscape evolves towards value-based care, Midmark sees opportunities to leverage its expertise in areas like infection prevention, blood pressure optimization, and diagnostic tools to become a true partner in addressing the challenges faced by healthcare providers.Resources:Midmark on the webAmerican Heart AssociationSPRINT studyBetter BP®MGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the Women in Healthcare podcast, host Adrienne Lloyd sits down with Kenyokee Crowell, a seasoned healthcare leader who has held key roles at organizations like the Cleveland Clinic and Highmark Health. Crowell shares her insights on effective physician collaboration, building organizational culture, and navigating career transitions.Actionable Takeaways:Prioritize transparency, trust, and relationship-building when collaborating with physicians to align on patient-centric goalsUnderstand an organization's culture and decision-making processes to drive sustainable change as a senior leaderDevelop a strategic career plan, including a 30-second elevator pitch, to own your growth and advocate for yourselfConsider work-life integration over strict "balance" - find ways to pursue personal interests while remaining professionally engagedBe open to calculated risks and new experiences to expand your skillset and perspective.Resources: Adrienne Palmer LloydConnect with Adrienne on LinkedInTo see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit: https://bit.ly/womeninhealthcarepodcastAdrienne’s Services & More Connect with Kenyokee on LinkedIn  MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Katie Holcomb, Product Marketing Manager at Surescripts, to discuss the vital role of interoperability in healthcare. Katie provides insights into Surescripts' mission to simplify healthcare data exchange and reduce clinician burnout. Tune in to learn about the Trusted Exchange Framework and Common Agreement (TEFCA), Qualified Health Information Networks (QHINs), and how these innovations are transforming patient care.Key Takeaways:Top three benefits of connecting to a QHIN as a clinician or medical practice: 1) Greater access to clinical information2) Reducing clinician and medical practice staff burnout3) More time with your patientsTop four ways connecting to a QHIN is different than the clinical data you may have access to today: 1) Expanded participation and reach in accessing clinical data2) The requirement that you have to GIVE information in order to GET information3) Ensuring network integrity4) Better patient matchingResources: Learn more about the Trusted Exchange Framework & Common Agreement (TEFCA) and Qualified Health Information Networks (QHIN) at: https://rce.sequoiaproject.org/tefca/ Surescripts.com/QHIN Contact your EMR or EHR vendor to make sure they get connected to a QHIN!Access Surescripts’ “QHIN Readiness Guide” at surescripts.com/QHINreadyCheck out this Medical Economics article from Dr. Lynne Nowak, Surescripts’ Chief Data & Analytics Officer: https://www.medicaleconomics.com/view/we-shouldn-t-let-nostalgia-cloud-the-real-impact-of-interoperability-in-health-care Join the TEFCA/RCE monthly informational calls (open to the public):  https://sequoiaproject.org/events/ 

Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, Daniel and Colleen dive into a range of important healthcare topics and trends, including:Axios article on states regulating AI in healthcareBecker's interview with Dr. Mia Yang on the overlooked role of caregiversGallup poll on rethinking succession planningInnovative Healthcare article on reducing energy consumption in radiologyMGMA Connection magazine article "Future Proof Your Practice" by Tina DamicoMGMA Analytics cloud-based data analytics toolWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes journalist, author and public speaker Celeste Headlee to discuss themes from her book Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving. Headlee shares her personal experiences and surprising insights from her research along with practical strategies for finding balance and reclaiming one's sense of self.Key Takeaways:Sharing her personal journey into addressing burnout, Headlee discusses the parallels between the demands of journalism and the medical field while noting the common links of burnout in journalism and healthcare.As Headlee researched burnout, she encountered a series of "epiphanies" that challenged her long-held beliefs about the necessity of work for human fulfillment and well-being.Headlee's research uncovered evidence that for most of human history, people worked far fewer hours than the modern-day norm, with some cultures celebrating extended periods of rest and leisure.While technology itself is not inherently problematic, the constant presence of devices and the inability to distinguish between work and personal use can have detrimental effects.Sharing her own strategies, Headlee advocates for a more intentional and balanced approach to technology use such as setting time limits, creating "opening and closing" hours for email and social media, and even going on tech-free vacations.Headlee's overall message emphasizes the importance of reclaiming control over our lives and finding the balance that allows us to thrive professionally as well as personally.Resources:Celeste Headlee on the WebDo Nothing: How to Break Away from Overworking, Overdoing, and UnderlivingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Week in Review Podcast, hosts Daniel Williams, Colleen Luckett, and Christy Good discuss several key topics in the healthcare industry. The hosts cover the rising costs of malpractice insurance, the financial burden of cancer screenings, strategies for effective leadership in the C-suite, and updates on important Medicare reform bills in Congress.Major Takeaways:Malpractice insurance premiums have increased for 68% of medical groups, with an average rise of 11%. The insurance industry is adopting AI to improve risk assessment and underwriting decisions.Christy Good emphasizes the importance of a dual focus on quality of care and risk management to mitigate legal risks, including adhering to evidence-based practices, continuous monitoring of outcomes, and open communication.The annual cost of cancer screenings in the US is estimated at $43 billion. Experts advocate for more cost-effective screening strategies and improved access to ensure all individuals receive early detection services.Hospital CEOs are reading books on leadership, innovation, and personal development to prepare their organizations for the future, including titles like "Good to Great" and "The Innovator's Dilemma."Two bills in Congress, the "Strengthening Medicare for Patients and Providers Act" and the "Provider Reimbursement Stability Act," could help stabilize physician payments and address Medicare's outdated budget neutrality policies.Direct Sources:Article on rising malpractice insurance costs: https://www.mgma.com/data/data-stories/nearly-68-of-medical-groups-report-an-increase-in-dArticle on cancer screening costs: https://www.medicaleconomics.com/view/us-cancer-screenings-come-with-a-43-billion-annual-price-tagArticle on hospital CEO reading habits: https://www.beckershospitalreview.com/hospital-management-administration/what-hospital-ceos-are-reading-to-prepare-for-the-future.html MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In the latest episode of the MGMA Insights Podcast, host Daniel Williams welcomes Liz Mahan, Director of Professional Development and Solutions at the Association for Advancing Physician and Provider Recruitment (AAPPR). Mahan shared her expertise in creating a strategic provider recruitment playbook that helps medical practices find and retain the right physicians for their organizations. Her background in theater arts management prepared her for the challenges of healthcare staffing, where she transitioned to in-house physician recruiting and eventually joined AAPPR to share her insights with the broader medical community. Mahan will host a session discussing how to develop a provider recruitment playbook at the upcoming MGMA Staffing Conference on August 15-16 in Burlington, Mass. Key Takeaways:Mahan emphasizes the concept of "recruit attention" - the idea that retention should be a top priority from the very start of the recruitment process. Practices must consider a provider's lifestyle preferences, values, and vision for their career to ensure a strong cultural and personal fit.To achieve this alignment, Mahan recommends that practices develop a comprehensive "provider recruitment playbook" that goes beyond a simple hiring checklist. This playbook should address the deeper questions of what the practice truly needs in a new provider.Diversity and inclusion are also key focus areas for Mahan and AAPPR. By prioritizing diversity in their recruitment efforts, practices can better serve their patient populations and foster a more engaged and productive workforce.Mahan stresses the importance of work-life balance for healthcare professionals, drawing on her own experience of burning out in the high-intensity theater industry.Resources:AAPPRMGMA Staffing ConferenceWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Don Balasa, JD, MBA, the CEO and legal counsel of the American Association of Medical Assistants (AAMA). They discuss the evolving role of medical assistants in healthcare, the legal challenges they face, and the future growth of the profession.Main Takeaways:Medical assistants have expanded their roles from primarily clinical and administrative tasks to specializing in either clinical or administrative work while still needing education in both areas.The AAMA protects the rights of medical assistants, offers certification, and provides education and advocacy for the profession.Legal challenges for medical assistants include delegating advanced tasks, scope of practice variations by state and profession, and the rise of telemedicine.Medical assistants can help practices navigate staffing shortages by pursuing upward mobility and utilizing their education and credentials.The future of medical assisting is bright, with projected growth through 2024 and the launch of AAMA's new advisory service for outpatient care settings.Sources and Resources:American Association of Medical Assistants (AAMA): www.aama-ntl.orgFAQ on Medical Assistants: https://www.aama-ntl.org/medical-assisting/faqs-medical-assisting MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss key issues and insights for medical practice leaders. The episode covers the following topics:- Succession planning for medical practices, including lack of progress and best practices. Colleen notes that "just over a one in three medical group leader, so like 36%, to be exact, have a succession plan for leadership positions."- The importance of psychological safety in the workplace and its impact on team performance.- A new initiative in L.A. to address challenges in assisting the unhoused population.- The potential downsides of providing immediate access to medical test results to patients.- Leadership lessons from the TV series "Ted Lasso" and how to embrace curiosity, not judgment, in medical practice leadership.The hosts provide direct quotes, insights, and resources to help medical practice leaders solve problems and improve their organizations.Resources Mentioned:- MGMA Stat poll article on succession planning- July 2024 MGMA Connection magazine (digital version; requires login)- MGMA's free 2024 staff compensation report- Harvard Business Review podcast on psychological safety- Washington Post article on patient access to medical test results- Fierce Healthcare on social workers to help "unhoused population" in CA- MGMA article on leadership lessons from "Ted Lasso"We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Tracy Schwartz, the Vice President of Operations at Ascension Medical Group in Texas. Tracy shares her healthcare career journey, from starting as a medical assistant to rising through the ranks and becoming a key leader. Schwartz discusses the unique challenges the healthcare industry faces and the strategies Ascension Medical Group is implementing to not only address these issues but also retain top talent.Key Takeaways:Tracy Schwartz's career progression from medical assistant to VP of Operations at Ascension Medical GroupThe importance of work-life balance, flexibility, and understanding employee needs in the healthcare industryReasons for employee turnover, including people leaving for non-healthcare jobs and the impact of the COVID-19 pandemicAscension Medical Group's approach to improving the onboarding process and supporting new hiresThe focus on leadership development as a critical factor in retaining associatesUpcoming event: Tracy Schwartz will be speaking at the MGMA Staffing Conference on August 15-16, 2022, in Massachusetts, on the topic of "Employee Turnover: Why Your Team is Leaving and What to Do About It"Resources:Ascension Medial GroupMGMA Staffing Conference We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

Welcome to another episode of the MGMA Member Spotlight Podcast. In this episode, host Daniel Williams sits down with Jojy Schless, the Director of Operations at Geneva Eye Clinic. Jojy brings a wealth of experience in practice culture, staff retention, customer service, and leadership coaching. This episode delves into Jojy's unique career journey, the culture at Geneva Eye Clinic, and her passion for leadership development.Key Topics Discussed:Jojy's diverse background and path to her current role in healthcare operationsThe structure and focus of Geneva Eye Clinic, a small, independent multi-specialty ophthalmology practiceJojy's efforts to transform the practice's culture from one of "intimidation" to one aligned with the physicians' vision of high-quality care and work-life balanceJojy's passion for leadership development, mentoring, and helping team members reach their full potentialJojy's work-life balance strategies, including her podcast "The Deconstructed Woman"Resources and encouragement for other MGMA members to get involved in the organization's programs and communitySources and Resources:Geneva Eye ClinicMGMA CommunityThe Deconstructed Woman PodcastMGMA Managing Stress Program (contact Daniel Williams at dwilliams@mgma.com if interested)Jim Collins BooksWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comCristy Good: cgood@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA, discuss the latest news and insights for medical practice leaders and MGMA members.Major TopicsBipartisan legislation to improve healthcare cybersecurity after a ransomware attackThe need for more institutional support for physicians treating addictionThe importance of flexible goal setting for personal and professional growthThe resurgence of nurse self-scheduling in healthcareKey TakeawaysHealthcare Cybersecurity Act:Introduced by Senators Jackie Rosen, Todd Young, and Angus King, this act aims to coordinate cybersecurity efforts between government agencies to protect patient data and healthcare systems.Support for Physicians Treating Addiction:Physicians lack the necessary training, resources, and administrative support to effectively treat addiction, leading to frustration and an uphill battle."We're expected to manage complex addiction cases, but without proper training and support, it's an uphill battle." - Physician quoted in the articleFlexible Goal Setting:Flexible goal setting, where goals are seen as adaptable and malleable, can enhance chances of success and foster a more fulfilling path to achieving aspirations."When goals are too rigid, they become a source of stress and frustration. Flexibility allows for a healthier relationship with our ambitions, making the journey as rewarding as the destination." - Erica Pandy, author of the Harvard Business Review articleNurse Self-Scheduling:Nurse self-scheduling, where nurses have autonomy to choose their own work shifts, is making a comeback due to electronic scheduling systems and nurses' demands for more flexibility. This can lead to higher job satisfaction, reduced burnout, and better patient care.ResourcesHealth Care Cybersecurity ActMedical Economics article on addiction treatmentFTC and Healthcare ConsolidationHarvard Business Review article on flexible goal-settingBecker's Clinical Leadership article on nurse self-schedulingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comCristy Good: cgood@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! MidmarkFounded in 1915, Midmark Corporation is the only company transforming healthcare experiences through innovative design within the medical, dental and animal health environments.With a deep understanding of the healthcare environment, Midmark helps physicians and care teams deliver exceptional patient care through seamless room design, better equipment, smarter workflows and integrated technologies.Midmark can help you improve clinical outcomes and eliminate the barriers preventing seamless, well-coordinated patient care. Visit our website to learn more about Midmark, or join us for the MGMA webinar on October 24, or on demand at MGMA.com.RingCentral:We’d like to thank RingCentral for their sponsorship. You can visit their website at ringcentral.com to learn how they’re helping healthcare organizations create the ideal patient experience with AI powered communications; helping to reduce risk, drive efficiency, and improve patient satisfaction.