In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Tracy Schwartz, the Vice President of Operations at Ascension Medical Group in Texas. Tracy shares her healthcare career journey, from starting as a medical assistant to rising through the ranks and becoming a key leader. Schwartz discusses the unique challenges the healthcare industry faces and the strategies Ascension Medical Group is implementing to not only address these issues but also retain top talent.

Key Takeaways:

• Tracy Schwartz's career progression from medical assistant to VP of Operations at Ascension Medical Group
• The importance of work-life balance, flexibility, and understanding employee needs in the healthcare industry
• Reasons for employee turnover, including people leaving for non-healthcare jobs and the impact of the COVID-19 pandemic
• Ascension Medical Group's approach to improving the onboarding process and supporting new hires
• The focus on leadership development as a critical factor in retaining associates
• Upcoming event: Tracy Schwartz will be speaking at the MGMA Staffing Conference on August 15-16, 2022, in Massachusetts, on the topic of "Employee Turnover: Why Your Team is Leaving and What to Do About It"

Resources:
Ascension Medial Group
MGMA Staffing Conference

We Want to Hear From You:

Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:

• Daniel Williams: dwilliams@mgma.com
• Ryan Reaves: rreaves@mgma.com
• Colleen Luckett: cluckett@mgma.com

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