DiscoverMenders: Lead from Within with Dr. Nicola De Paul
Menders: Lead from Within with Dr. Nicola De Paul
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Menders: Lead from Within with Dr. Nicola De Paul

Author: Dr. Nicola De Paul

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The Menders: Lead from Within podcast engages real-world healthcare leaders in conversation to explore innovative and emotionally intelligent approaches to addressing the most complex challenge facing healthcare leaders today: how to take better care of their people. 

Each episode features thought leaders in healthcare innovation, inclusive leadership, employee engagement, communication strategy, and healthy organizational practices. 

61 Episodes
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Lead with self-awareness and mindfulness to keep your leadership presence in difficult times. As a psychologist, much of my time is spent teaching people how to regulate their emotions. You could call this skill learning how to manage stress, distress tolerance, or create breathing space under pressure. Leaders need three skills to stay calm and maintain leadership presence in difficult situations.Mindful emotional awarenessFlexible thinkingValues-aligned action I use these ski...
Leaders Are Trained Not Born. It is time to include leadership development as a core component of healthcare training. Our trainees may have innate leadership skills and qualities, but leadership can also be taught. And as we work to create institutions that reflect our communities, we must equip trainees from diverse backgrounds with the leadership skills our organizations need. Your trainees and up-and-coming leaders in your organization will benefit from learning to appreciate ho...
Address structural bias to elevate underrepresented employees as leaders within healthcare organizations.There is a representation gap in healthcare leadership. People with diverse identities and historically marginalized tend to be underrepresented in the pool of applicants presenting for executive positions in healthcare organizations. Many things must change, including the structural elements reinforcing bias and underrepresentation. Dr. Chamarlyn Fairley and I had the opportunit...
Invest in employee engagement. You don’t have to compromise your bottom line to create a healthy workplace. You can create change in your healthcare organization when your employees have disengaged. It takes persistent effort, but it’s possible. And the time and energy you invest in employee engagement won’t negatively impact your bottom line. Not if you focus your resources on the right things. Is it possible to re-engage your employees without collapsing your bottom line? Absolutely. L...
Mindful leaders know that forcing mindfulness on their employees won’t solve burnout in healthcare. There is a common misconception about mindfulness popular with healthcare clinicians and leadership. We have gotten caught up in believing that mindfulness will help us be calmer, nicer, handle stress better, and recover from burnout faster. Mindfulness is a buzzword, and many hospitals and healthcare systems have adopted mindfulness classes as a primary employee wellness tool. S...
Engage your Employees by Prioritizing Internal Communication.Carley Trotman is the founder of The CarTam Project. She’s a communication strategist, a cake lover, expat in the South of France. She brings a wealth of experience working with healthcare organizations on organizational communication and internal messaging to promote employee engagement. Carley started her company to leverage her expertise as an internal communications specialist and employee engagement point person for organi...
Becoming a Voice for Change.Highly trained administrative leaders are becoming more challenging to find. But suppose you're lucky enough to hire someone like Amanda Forrester. In that case, you'll be able to transform your healthcare system by learning to prioritize the well-being of administrative professionals within your healthcare system.It is easy to forget that clinicians and healthcare leaders are supported by administrative professionals who manage all of the details, from our patient...
Transitioning care from volume to value challenges us to completely transform how we think about financial incentives in healthcare. If you're struggling with transitioning from being a clinician to a healthcare executive leader, this episode is for you! Dr. Letitia Anderson, MD, is a practicing cardiologist and a Chief of Staff. She's been in your shoes, and she knows it is not easy to balance the competing needs of clinicians and senior executives. But her story demonstrates tha...
You can reclaim your courage, all you need is a map.Courage shows up in places of pain, transition, challenge, and uncertainty! And while women are not socialized to be courageous, we are born into spaces that demand courage and leadership. Did you know that boys keep a steady level of courage as they age, but girls don't? Girls lose their courage (at least for a while) and tend to build it back in middle age. Let's skip the early loss of courage and follow Dr. Lucy Houghton, ...
Neuroscience and Networking Go Hand in Hand for Women Leaders.Neuroscience sounds complex, and it is, but the fundamentals of neuroscience come down to caring for your brain in the simplest ways. Have you ever stopped to think about how your brain health impacts your ability to do your job as a leader in healthcare? Maybe you have, maybe you haven't. Take a moment to consider your brain's basic needs (food, water, sleep, rest) and you'll find that caring for your brain creates a hea...
Lead with Your Whole Life as a Whole Person and as a Woman.Self-awareness is the core of effective leadership. And I'm talking about leadership that goes beyond any particular role you may hold. You are a leader in your life as much as you are a leader in your healthcare system. Women who are aware of their need for boundaries and self-care are better at creating resilient systems that honor the human needs that we all have. When you live your values and honor yourself daily, you sh...
Leadership takes courage.Being a young healthcare CEO is a tough job. But it can be even more challenging (and isolating) for young BIPOC women. Natalie Lamberton shares the lessons she learned through this experience as a young black female CEO. She found mentors and models who inspired and empowered her to take ownership of this role. And she used grit and courage to find her voice as she learned to fully appreciate the weight of her responsibilities as a healthcare executive.Listen to...
Take Small Steps to Model Self Care & Sustain Your Team. Your sustainability as a leader or manager is critical to the well-being and resilience of your team. Don't think your well-being, health behaviors, or self-care routine matters to your team? Think again.Your people are watching you and taking your lead. When leaders model health boundaries and prioritize self-care, they promote their sustainability and elevate the level of sustainability within their whole team. And healthier clini...
Client Spotlight: An Example of How To Create Organizational Well-Being.Whatever the size or complexity of your organization, I hope that you feel empowered to make small changes to start the process of cultural transformation. The most effective and lasting changes start with the smallest actions. Take the time to consider what tiny action you can take to transform your team. And enjoy hearing how Dr. Lauren Beste approached this process. Sometimes slow and steady really is the bet...
Create a Responsive Feedback Cycle.Congratulations! You've taken the time to engage, listen, and respond to your employees. Now it is time to ensure that your changes to promote well-being continue making an impact over the long term. The good news is that your policy changes will pay dividends in employee engagement and workplace satisfaction as long as you pay attention to their impact. If you stop monitoring policy impacts, you'll risk slipping back into habits that damage w...
Empower Your Frontline Employees To Create Change. It is tempting to push the responsibility for organizational change into employees. And, while they play a vital role in this process, employees can only create change when you lead the way. So how do you get this right?Take the time to invest in a systemic response. And then empower your employees with the tools and resources to remove the proverbial pebble in the shoe problems.Employees can bring their creativity and expertise to solve...
Align Organizational Policies with Employee Needs & Well-Being. Okay, you've invested time and energy in listening to your employees. And you're asking, "now what?" Good news, now it's time for action! It's time to evaluate your organizational policies and realign them with your employees' needs. All that listening helped you rebuild relationships with your people. And your willingness to listen reignited their creativity. So take those creative ideas (hint, some...
Commit to a Consistent Listening Rhythm.Guess what? Communication is tricky. We probably can't get our messaging right every time. But when we show up consistently for our teams ready to listen and provide information, we create a robust communication pathway. Showing up at regularly scheduled intervals and in consistent ways allows us to build trust. Consistency also helps us to build relationships, hear employees' concerns, and get our messages out even when we show up imperfectly.&nbs...
Validate Distress & Desires. Listening is easy, right? You know it's more complicated. Especially when you listen to the perspectives of many people who see things differently. Taking the time to validate the emotions beneath what you hear will help you to build trust. It also helps establish safety within your team and organizational community. You don't have to agree with the feedback you hear to offer your kind attention and validation of your people’s emotional experience.&n...
Develop a Diverse Listening Toolkit.Learning to listen to your whole team requires you to create many opportunities for your team to share their experiences and provide feedback. Don't mistake an annual survey for an adequate communication plan. Build redundancy into your communication with all of your people by creating many different opportunities for two-way feedback. Your people learn and communicate in different ways. Take the time to build listening processes that promote safe...
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