S2.E6. How to build a diverse listening toolkit to connect with all your people
Update: 2023-01-01
Description
Develop a Diverse Listening Toolkit.
Learning to listen to your whole team requires you to create many opportunities for your team to share their experiences and provide feedback.
Don't mistake an annual survey for an adequate communication plan. Build redundancy into your communication with all of your people by creating many different opportunities for two-way feedback.
Your people learn and communicate in different ways. Take the time to build listening processes that promote safety and meet your people's needs to be heard.
Listen to find out:
- Why having a variety of listening tools is essential in healthcare
- How to improve your ability to listen deeply to your people's challenges
- What formal and informal listening tools will help you connect with your whole care team
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