📣 Why Slack Is the Future of B2B Support – Orca’s AI-Powered Revolution | Tony Tom x LeanScale
Description
What if your Slack channel could handle your customer support tickets, triage issues, and even generate documentation—all without lifting a finger?In this episode, we sit down with Tony Tom, Founder and CEO of Orca, to dive deep into how Orca is flipping the script on B2B customer support. Tony reveals how Orca uses an account-first model, integrates seamlessly with Slack, and leverages AI not just to answer tickets—but to actually improve your product.You’ll learn: • Why traditional ticketing systems are broken for B2B • How Orca auto-triages messages across Slack, email, and Discord • How AI-generated docs from Loom videos are changing support forever • Why context—not just answers—is the future of customer success • How Orca closes the loop between support, product, and leadershipIf your go-to-market or post-sales team lives in Slack, you need to hear this.🔗 Learn more: getorca.ai📩 Subscribe for more B2B tech deep dives.#B2Bsupport #SaaS #CustomerSuccess #AItools #SlackIntegration #TechStartups
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