(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group

Update: 2017-01-25

Description

Don’t miss out on hearing Aimee talk about the importance of focusing on employee engagement as part of a greater strategy to increase customer loyalty.

You’ll hear us sound off about:

Powerful statistics proving that customer experience is stronger when employee engagement is high

Why it’s more important than ever to have an HR Pro who partners with the Customer Experience experts in your organization

How the HR profession is changing and what that means for organizations who care about customer loyalty

How great HR influences engagement

The shifting needs within the HR profession

The similarities between Customer Experience and Employee Engagement

Why it’s important to spend time getting to know your people (customers and employees) Specific questions you can ask people to get a better understanding of their pain points.

Three actionable tips for the HR Pro who cares about Engagement

Pathways to becoming an Engagement Expert and how people end up being thought leaders and experts in this space

Ways to collect data on employee engagement that go beyond the traditional survey

Comments

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(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group

#box-pro-ellipsis-176077974000415{-webkit-line-clamp:2;}(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group

(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group

Marisa Keegan

(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group