Vinod Kumar, former Head of Business Insights at Salesforce Commerce Cloud and current CEO of Syntheum AI, brings deep expertise in e-commerce and data analytics. Syntheum AI is the first Merchandising Operations Platform that works natively with Salesforce B2C Commerce Cloud to increase merchandising speed, improve merchandiser productivity, and unlock merchandiser capacity.

 Learn more about Syntheum AI and how they aim to bring joy back to digital merchandising here - www.syntheum.ai.

Beyond tech, he’s the proud owner of Kushala Sip Coffee House, a community-centric business where he combines digital innovation with local impact. If you are looking for a place to grab coffee and meet people over small bites in metro Boston, try - www.kushalasip.coffee.

To contact Vinod Kumar, DM him on LinkedIn: https://www.linkedin.com/in/kvinod77/.

Show Highlights:

• Introduction to the concept of "merchandising operations" or "MerchOps" and its significance post-COVID.
• The role of AI and algorithmic intelligence in transforming digital merchandising tasks.
• Best practices and pitfalls in optimizing digital merchandising strategies.
• The importance of integrating digital product managers to support merchandisers.
• Future trends in digital merchandising, including the shift towards more creative and collaborative tasks.
• Balancing automation with the human touch through data interpretation and leveraging customer feedback.

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

Supporting Resources:

• Join the Commerce Cloud Community: http://sforce.co/commercecrew

***

Episode Credits

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.