Kevin Hess is a former general manager at 1-800-GOT-JUNK and a cancer survivor. He has over 10 years of experience in the junk removal industry and has successfully grown his own business. Kevin is passionate about providing exceptional customer service and helping others succeed in the industry.

His website: https://survivorjunkremoval.com/

Summary:

Kevin Hess, former general manager at 1-800-GOT-JUNK, shares his insights on building a successful junk removal business. He emphasizes the importance of combining a sales culture with a customer service culture to create a high-performance culture. Kevin discusses the value of establishing rapport with customers, understanding their needs, and providing a positive customer experience. He also highlights the significance of pricing strategies, handling price objections, and the long-term value of customers.

Key Takeaways:
- Combining a sales culture with a customer service culture creates a high-performance culture.
- Building rapport with customers and understanding their needs is crucial for providing a positive customer experience.
- Pricing strategies should focus on establishing the value of the service and addressing customer objections.
- Every customer has a lifetime value, and it is important to prioritize repeat business and referrals.

Quotes:
- “When you put the sales culture together with a customer service culture, what you get is a high-performance culture.”
- “Every customer has a lifetime value of at least $5,000.”
- “Getting some revenue on that truck is better than zero revenue at all.”
- “Every day you are presented with two choices in your life: either evolve or want.”

Announcements:
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About the Show:
Welcome to our podcast for contractors and business owners, hosted by Lewis Vandervalk of Blue Crocus Solutions. Our #1 goal is to connect with and learn from business owners, thought leaders, and coaches. We talk about their stories, where they have come from, where they are going, and their wins and lessons.

If you want to be a guest on the podcast, email Lewis@bluecrocus.ca, and we can arrange a time if you are a good fit! We are especially interested in chatting with contractors and business owners who have fought through adversity and have the scars, experience, and insights to share from those times.

Find Blue Crocus Solutions on the Web (With some resources):
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