104. How to handle negative customer feedback
Update: 2025-01-28
Description
In today's episode, I'm walking you through how to handle negative customer feedback. (I also have a fun surprise to share with you all!)
We all receive negative feedback in our businesses at some point, but feedback is just a data point. You get to decide what you do with it. I'm sharing some examples of what I've experienced and how I reacted.
In today’s episode, I cover:
- How even negative feedback can be valuable information
- Why every piece of feedback does not mean you have to take action
- How to find what multiple people are saying, not focus on one person’s opinion
- Why to hold off on knee-jerk reactions
- A script I use for how to respond to negative feedback
- How you can ask questions to learn more about how to make your offer better
Connect with Mya:
- Follow on Instagram @myanichol
- Join my email list
- Check out my website
- Now on YouTube
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Some of the links mentioned are affiliate links, which help to support this podcast at no additional cost to you.
Find the complete show notes here: https://myanichol.com/2025/01/28/negative-customer-feedback/
Resources & Links:
- 150 Free Hooks
- List Building 101
- Manychat
- IG University
- Kajabi 30-day free trial + 20 free story templates
Mentioned in this episode:
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