108: Communicate Using The Iron Man Method w/ Lisa Copeland
Description
On this episode of The Dental Student Vibes Podcast, Seth, Cole and Matt sit down with the one and only, Lisa Copeland. Lisa is a dental team consultant, speaker, CEO, Gen X, iron man and registered dental hygienist. Today, she dives deep with the boys on communicating well with your staff and managing your patients. She uses her awesome Iron Man acronym to explain step by step how to communicate and leave that lasting impression for everyone that steps foot into your office. A large part about patient communication is understanding your patient and that starts with the nuances of your patient’s needs and comprehending how to fulfill these based on their age and generational values. Tune in to hear all of this high yield info from the very distinguished Lisa Copeland.
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