11. Overbooking: Strategy or Disaster? How to Manage It Like a Pro
Description
Overbooking—some love it, others hate it. When done right, it’s a powerful revenue optimization tool. But when mismanaged, it can turn into a front desk nightmare.
In this episode, I dive deep into the art of overbooking: why hotels do it, how to handle it without losing guest trust, and the steps to turn overbooking into a revenue-boosting strategy.
You'll learn:
- The difference between room type and general overbooking
- Why stopping sales too early can hurt your revenue
- How smart upgrades can boost your ADR
- Key steps to relocate guests while maintaining their loyalty
If you’ve ever faced the chaos of overbooking—or want to avoid it—this episode is for you. Plus, I’ve prepared a special checklist to help you manage overbooking smoothly:
I would really like to know wheter you like or hate overbooking - leave a comment!
Listen in and learn how to make overbooking a strategy, not a problem!
http://behindeverybooking.com/
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