This episode wraps up the Client Experience Summer Series with a deep dive into in-destination management and post travel follow-up. Robin and Jennifer share strategies for setting healthy boundaries with clients while they're traveling, so you can deliver high-touch service without feeling glued to your phone. From crafting a powerful pre-travel email to offering in-destination communication as a premium service, you'll hear how to create a smooth client experience that doesn't sacrifice your sanity. They also talk through the best ways to gather feedback post-trip, including how to time your requests for testimonials and turn client praise into content that builds trust and attracts new business.

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Today we will cover:

•  (02:10 ) What to include in your final email


•  (05:45 ) Setting client expectations and communication


•  (10:10 ) Handling high-risk trips and pre-departure calls


•  (14:25 ) In-destination communication strategies


•  (22:45 ) When and how to offer premium services and upgrades


•  (28:40 ) Why the timing of your feedback request matters


•  (32:20 ) How to ask for a testimonial


•  (36:55 ) Ways to repurpose client feedback

Also mentioned in the episode:

• Seven Figure Sales


• Episode 91. What You Wish You'd Always Known About Booking Airfare with Lary Neron


• ClickUp Business Hub Template

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Thanks to Our Tique Talks Sponsors:

•  Check out Moxie & Fourth: Email marketing for travel advisors


•  Stay cool this summer with Cozy Earth! Cozy Days Discount: Get 40% off with code COZYTIQUE from July 29-August 05