DiscoverThe UppSkill Podcast - Marketing, Business and Everything Startup#143 Zappos: The Billion-Dollar Gamble on Customer Happiness
#143 Zappos: The Billion-Dollar Gamble on Customer Happiness

#143 Zappos: The Billion-Dollar Gamble on Customer Happiness

Update: 2025-02-24
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What happens when customer service becomes more important than the product? This episode explores how Zappos transformed online shopping, won over Jeff Bezos, and set a new standard for businesses everywhere.


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#143 Zappos: The Billion-Dollar Gamble on Customer Happiness

#143 Zappos: The Billion-Dollar Gamble on Customer Happiness

Arbab Usmani