In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artificial intelligence (A.I.) in contact centers.

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- Great AI helps you foget you're speaking to machine because it is about helping the customer.
- Contact centers continue to grow and bring value to organizations.
- Great AI and contact center operations can improve customer satisfaction and NPS.
- Effective contact centers are not costs, but investments in your business growth.
- The best AI is conversational in nature and has been given the right information to make the most of various use cases.

It's time for the great service comeback!  Visit http://6canons.com to invest in my latest virtual hospitality program.

Nikola's Website:  https://poly.ai/
Email:  nikola@poly.ai

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

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