40: 5 Steps to Implement Your Customer Experience Strategy
Description
In this episode, I talk about the process for developing your customer experience strategy. Let's work together to bring a custom workshop to your organization.
- Develop a strategy by listening to your customers and your team
- Create training to build service skills with your team
- Validate success and iterate your program as needed
It's time for the great service comeback!
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Tony Johnson Customer Service Expert | Author | Trainer | Speaker
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