Today, we welcome Jackie Green - Founder, CEO, and Chief Strategist of Behind the Design. In this episode, we focus on the employee perspective of the business of design and the value of empowering them with business knowledge and acumen. Jackie explains the basics that every design employee should understand about time billing, overhead, and productivity. If you’re a team member of a design firm and want to have a bigger impact on the business, this episode is for you.

Show Highlights:

• Business acumen and the importance of interior design employees to understand it

• The need for employees to know things like how much time is budgeted for projects, what the company’s expenses are, and how profits are made

• Questions that employees can ask their leaders to understand the big-picture strategy and how they can contribute

• How leaders can educate employees on different business functions like accounting and purchasing

• The importance of working as a team and understanding each other’s roles

• The importance of employee retention and how open dialogue between leaders and employees can help with retention

• Taking ownership of work and commitment to the team

Notable Quotes:

“I think we forget that as leaders, your employees might actually have really good ideas.” - Jackie Green.

“Nobody wants to do a crappy job. Your employees are here because they want to succeed. So the more information you can give them to succeed, they’re going to feel better about it, and they’re going to work harder.” - Jackie Green.

“The better we educate our teams and let them know how the business operates, the more amped they get on board and be like, ‘Yes, I want to go out there and build better relationships with clients. I want to offer more services when I’m out networking.’ Because if the business does better, so do I.” - Jackie Green.

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Supporting Resources:

Behind the Design Website - https://www.behindthedesignco.com/ 

Behind the Design on Instagram - https://www.instagram.com/behindthedesignco/ 

Sponsor Links:

https://danielhouse.club/

https://designmanager.com