Have you ever met someone whose mere presence lights up the room?

That's the kind of person Dave Murray and John believe can revolutionize the customer experience. On this episode of The Customer Service Revolution, join us as we dive into the essence of the “Employee Experience Revolution” and how happiness and attitude play a pivotal role in enhancing the customer journey. It's not just about the skills on a resume. It's the natural inclination to serve that makes a difference. We're sharing personal stories and practical interview tips to help you identify these qualities during your hiring process.

Imagine your company filled with employees who understand the power of being a “CEO of the moment”—individuals who take charge of every customer interaction with empathy and genuine care. Our conversation turns to the innovative world of interviewing techniques, where we share strategies to find those unique candidates who will fit your culture and propel it forward. We've even included a chapter that unpacks crafting customer experience interview questions that can reveal the nature of a candidate's service attitude.

Ultimately, it's about fostering an environment where employees can lead extraordinary lives, both personally and professionally. With Dave's insights and collective wisdom, we explore the impact of nurturing a workspace that values growth and fulfillment.

Prepare to transform your team into ambassadors of customer experiences. We’re on a mission to enrich lives—one customer, one employee at a time.

Here are just a few takeaways:

• Hiring based on attitude and service aptitude

• Embedding empathy and joy in the brand through hiring practices

• Techniques for interviewing candidates to uncover genuine enthusiasm for customer service

• Strategies for creating a positive employee journey that leads to customer delight

• Using innovative interviewing methods like action statements and “day in the life” videos

• The concept of being a “CEO of the moment” to foster a culture of exceptional service

• Building workplaces that support employee growth and inspire extraordinary work lives

Resources mentioned:

thedijuliusgroup.com/the-customer-service-revolution-podcast

thedijuliusgroup.com/project/cx-executive-academy

thedijuliusgroup.com/project/exea

thedijuliusgroup.com/blog

Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale

www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.